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BBB Accredited Business sinceAdditional Locations
Phone: (724) 342-3002 Fax: (724) 342-6166 View Additional Phone Numbers PO Box 716 100 Shenango Ave, Sharon, PA 16146
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Primary Health Network (PHN) has community health centers throughout Western Pennsylvania. Their network includes 15 medical, dental and optometry service locations in Mercer County and 18 sites throughout Beaver, Blair, Butler, Cambria, Clarion, Crawford, Indiana, Lawrence, and Westmoreland Counties in Pennsylvania and Ashtabula and Trumbull counties in Ohio.
They employ a provider staff that consists of over 110 physicians, dentists, physician assistants, certified nurse practitioners and other healthcare professionals; and a support staff of over 400. They offer comprehensive primary health and subspecialty services to the communities they serve.
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A BBB Accredited Business since
BBB has determined that Primary Health Network meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Primary Health Network include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
The number is DC006321L.
Type of Entity
Business ManagementMrs. Lori Leipheimer, Management Ms. Lorrie Speir-Chrastina, Senior VP Monica Sims, Training and Development Manager
PHYSICIANS & SURGEONS-MEDICAL-M.D. PHYSICIANS & SURGEONS-INTERNAL MEDICINE PHYSICIANS & SURGEONS-PEDIATRICS PODIATRISTS X-RAY LABS-MEDICAL & DENTAL HEALTH & MEDICAL (GENERAL) PSYCHIATRISTS & PSYCHIATRIC SERVICES REIKI THERAPY ACUPUNCTURISTS CHIROPRACTORS DENTISTS OPTOMETRISTS-O.D.
Alternate Business NamesAliquippa Behavioral Health Altoona Community Health Center Beaver Falls Behavioral Health Beaver Falls Dental Beaver Falls Dental Center Buhl Farm Community Health Center Cherry Tree Family Medicine Elm Avenue Adminstration Elm Avenue Behavioral Health Farrell Dental Farrell Health Center Green Street Primary Care Health Shoppe Farrell Schools Hoffman Memorial Medical Center Jacksonville Family Medical Center Jamestown Health Center Linesville Health Center Mastrian Optometric Mercer Primary Care New Castle Dental New Castle Primary Care New Castle Women's Wellness Northern Cambria Family Medicine Park Place Specialty Care for Women Petroleum Valley Medical Center PHN Foundation PHN Mobile Health Center Primary Healthcare Network Sharon Medical Group Sheakleyville Health Center The Center for Complementary & Integrative Medicin The Primary Health Network Transfer Health Center
1000 S Mercer St
New Castle, PA 16101 (724) 657-5227 Directions
1112 S Mill St
New Castle, PA 16101 (724) 656-3486 Directions
123 E State St
Sharon, PA 16146 (724) 981-2875 Directions
1291 Rutledge Rd
Transfer, PA 16154 (724) 962-3553 Directions
1302 7th Ave
Beaver Falls, PA 15010 (724) 843-0314 Directions
1701 12th Ave
Altoona, PA 16601 (814) 942-9600 Directions
1800 Roemer Blvd
Farrell, PA 16121 (724) 509-1369 Directions
197 E Silver St
Sharon, PA 16146 (724) 342-4052 Directions
2000 Green St
Farrell, PA 16121 (724) 981-3070 Directions
2120 Likens Ln
Farrell, PA 16121 (724) 983-8878 Directions
220 N Buhl Farm Dr
Hermitage, PA 16148 (724) 342-2789 Directions
226 W Erie St
Linesville, PA 16424 (814) 683-5661 Directions
29 Saltsburg Rd
Clarksburg, PA 15725 (724) 726-0300 Directions
3339 Perry Highway
Sheakleyville, PA 16151 (724) 253-3428 Directions
350 Sharon New Castle Rd
Farrell, PA 16121 (724) 981-1721 Directions
419 Kellys Way
East Brady, PA 16028 (724) 526-5600 Directions
4210 Crawford Ave
N Cambria, PA 15714 (814) 948-2640 Directions
490 N Kerrwood Dr
Hermitage, PA 16148 (724) 342-2733 Directions
602 Roemer Blvd
Farrell, PA 16121 (724) 342-3002 Directions
71 S Main St
Cherry Tree, PA 15724 (814) 743-5449 Directions
737 Greenville Rd
Mercer, PA 16137 (724) 662-2650 Directions
81 Vine Ave
Sharon, PA 16146 (724) 342-5313 Directions
865 E Jamestown Rd
Jamestown, PA 16134 (724) 932-2299 Directions
89 Elm Ave
Sharon, PA 16146 (724) 342-6620 (724) 704-7386 Directions
Aliquippa, PA 15001 (724) 857-3570 Directions
PO Box 716
100 Shenango Ave
Sharon, PA 16146 (724) 342-3002
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Additional Phone Numbers
- (724) 342-0126(Phone)
- (724) 342-6604(Phone)
- (724) 658-4564(Phone)
- (724) 704-7366(Phone)
- (724) 704-8886(Phone)
- (724) 704-8889(Phone)
- (724) 756-2940(Phone)
- (724) 843-0316(Phone)
- (724) 843-4010(Phone)
- (724) 843-4400(Phone)
- (724) 981-1940(Phone)
- (724) 981-2246(Phone)
- (724) 981-4434(Phone)
- (724) 981-7140(Phone)
- (724) 981-8070(Phone)
- (725) 526-5854(Phone)
- (866) 368-4209(Phone)
- (724) 253-3029 (Fax)
- (724) 342-0550 (Fax)
- (724) 342-1601 (Fax)
- (724) 342-1942 (Fax)
- (724) 342-3119 (Fax)
- (724) 342-4053 (Fax)
- (724) 342-5318 (Fax)
- (724) 342-6652 (Fax)
- (724) 346-0223 (Fax)
- (724) 347-1901 (Fax)
- (724) 526-3289 (Fax)
- (724) 657-5226 (Fax)
- (724) 657-8563 (Fax)
- (724) 662-1338 (Fax)
- (724) 704-7362 (Fax)
- (724) 704-7364 (Fax)
- (724) 704-7390 (Fax)
- (724) 704-7418 (Fax)
- (724) 704-8885 (Fax)
- (724) 726-8812 (Fax)
- (724) 756-8515 (Fax)
- (724) 843-8728 (Fax)
- (724) 846-0588 (Fax)
- (724) 857-3574 (Fax)
- (724) 932-2242 (Fax)
- (724) 962-3630 (Fax)
- (724) 981-0553 (Fax)
- (724) 981-2815 (Fax)
- (724) 981-2825 (Fax)
- (724) 981-3736 (Fax)
- (724) 981-6515 (Fax)
- (724) 981-7025 (Fax)
- (724) 983-8881 (Fax)
- (814) 683-4120 (Fax)
- (814) 743-6293 (Fax)
- (814) 942-9617 (Fax)
- (814) 948-2644 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/10/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I had an agreement with this company to pay under a sliding fee scale. I made it clear to the person ordering the services that I had no money for extra services. The services were completed Dec 5. I subsequently had to seek services from another facility outside this network which made me have to cancel a future appointment. I did that on Jan 15. I had not received a bill yet for services on Dec 5. I finally received the bill on Jan 22. The date of billing was Jan 15. the day I called and cancelled future contact with this company! What company bills 6 weeks after services are rendered?! They were not going to bill me for these services! That's my first issue! Second, the name on the bill is not the person who ordered the services. I never saw the person listed on the bill! Apparently the person who ordered the services didn't even have authority to do so! I was never told of that! I have many issues with this company and I clearly outlined them and sent a letter Feb 15. I have never gotten a response! The bill says no where that it is for services outside the sliding fee scale. I paid according to that scale agreement! I continued to get a bill for additional money every month since. I have repeatedly explained I do not owe the balance. I've never gotten an explanation just bills. Yesterday I received a collection notice. Still no explanation just threats! I called and yes, I was mad! But the person did not listen to me or try to diffuse the situation. Instead, he escalated it, threatened me and then hung up on me! Just another in a long line of inept people within this company! They do not treat their customers respectfully or even give them due consideration. For many reasons, I do not owe this company anymore money. In fact, my statement and check said paid in full and they received it! I am sending the balance due under protest/contesting the charges because he told me he was turning me over to collections.
Desired Settlement: I want an apology for the horrible treatment I've received from every person involved! I want my $35 dollars refunded me and my credit record restored! I have never had a problem with a bill in my life! This situation has caused adverse affects on my health - something they are supposed to care about. Maybe that's how they stay in business.
Business Response: Our billing manager has contacted the individual who filed the complaint and resolved the matter.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.