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BBB Accredited Business since

Primary Health Network

Additional Locations

Phone: (724) 342-3002 Fax: (724) 342-6166 View Additional Phone Numbers PO Box 716  100 Shenango Ave, Sharon, PA 16146

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Primary Health Network (PHN) has community health centers throughout Western Pennsylvania. Their network includes 15 medical, dental and optometry service locations in Mercer County and 18 sites throughout Beaver, Blair, Butler, Cambria, Clarion, Crawford, Indiana, Lawrence, and Westmoreland Counties in Pennsylvania and Ashtabula and Trumbull counties in Ohio.

They employ a provider staff that consists of over 110 physicians, dentists, physician assistants, certified nurse practitioners and other healthcare professionals; and a support staff of over 400. They offer comprehensive primary health and subspecialty services to the communities they serve.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Primary Health Network meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Primary Health Network include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Primary Health Network
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 12, 1991 Business started: 03/01/1984 Business incorporated 01/01/1983 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
The number is DC006321L.

Type of Entity


Business Management
Mrs. Lori Leipheimer, Management Ms. Lorrie Speir-Chrastina, Senior VP Monica Sims, Training and Development Manager
Contact Information
Principal: Mrs. Lori Leipheimer, Management
Customer Contact: Monica Sims, Training and Development Manager
Principal: Ms. Lorrie Speir-Chrastina, Senior VP
Business Category


Alternate Business Names
Aliquippa Behavioral Health Altoona Community Health Center Beaver Falls Behavioral Health Beaver Falls Dental Beaver Falls Dental Center Buhl Farm Community Health Center Cherry Tree Family Medicine Elm Avenue Adminstration Elm Avenue Behavioral Health Farrell Dental Farrell Health Center Green Street Primary Care Health Shoppe Farrell Schools Hoffman Memorial Medical Center Jacksonville Family Medical Center Jamestown Health Center Linesville Health Center Mastrian Optometric Mercer Primary Care New Castle Dental New Castle Primary Care New Castle Women's Wellness Northern Cambria Family Medicine Park Place Specialty Care for Women Petroleum Valley Medical Center PHN Foundation PHN Mobile Health Center Primary Healthcare Network Sharon Medical Group Sheakleyville Health Center The Center for Complementary & Integrative Medicin The Primary Health Network Transfer Health Center

Additional Locations

  • 1000 S Mercer St

    New Castle, PA 16101 (724) 657-5227

  • 1112 S Mill St

    New Castle, PA 16101 (724) 656-3486

  • 123 E State St

    Sharon, PA 16146 (724) 981-2875

  • 1291 Rutledge Rd

    Transfer, PA 16154 (724) 962-3553

  • 1302 7th Ave

    Beaver Falls, PA 15010 (724) 843-0314

  • 1701 12th Ave

    Altoona, PA 16601 (814) 942-9600

  • 1800 Roemer Blvd

    Farrell, PA 16121 (724) 509-1369

  • 197 E Silver St

    Sharon, PA 16146 (724) 342-4052

  • 2000 Green St

    Farrell, PA 16121 (724) 981-3070

  • 2120 Likens Ln

    Farrell, PA 16121 (724) 983-8878

  • 220 N Buhl Farm Dr

    Hermitage, PA 16148 (724) 342-2789

  • 226 W Erie St

    Linesville, PA 16424 (814) 683-5661

  • 29 Saltsburg Rd

    Clarksburg, PA 15725 (724) 726-0300

  • 3339 Perry Highway

    Sheakleyville, PA 16151 (724) 253-3428

  • 350 Sharon New Castle Rd

    Farrell, PA 16121 (724) 981-1721

  • 419 Kellys Way

    East Brady, PA 16028 (724) 526-5600

  • 4210 Crawford Ave

    N Cambria, PA 15714 (814) 948-2640

  • 490 N Kerrwood Dr

    Hermitage, PA 16148 (724) 342-2733

  • 602 Roemer Blvd

    Farrell, PA 16121 (724) 342-3002

  • 71 S Main St

    Cherry Tree, PA 15724 (814) 743-5449

  • 737 Greenville Rd

    Mercer, PA 16137 (724) 662-2650

  • 81 Vine Ave

    Sharon, PA 16146 (724) 342-5313

  • 865 E Jamestown Rd

    Jamestown, PA 16134 (724) 932-2299

  • 89 Elm Ave

    Sharon, PA 16146 (724) 342-6620 (724) 704-7386

  • Franklin Ave

    Aliquippa, PA 15001 (724) 857-3570

  • PO Box 716
    100 Shenango Ave

    Sharon, PA 16146 (724) 342-3002


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/10/2015 Problems with Product/Service
2/9/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I had an agreement with this company to pay under a sliding fee scale. I made it clear to the person ordering the services that I had no money for extra services. The services were completed Dec 5. I subsequently had to seek services from another facility outside this network which made me have to cancel a future appointment. I did that on Jan 15. I had not received a bill yet for services on Dec 5. I finally received the bill on Jan 22. The date of billing was Jan 15. the day I called and cancelled future contact with this company! What company bills 6 weeks after services are rendered?! They were not going to bill me for these services! That's my first issue! Second, the name on the bill is not the person who ordered the services. I never saw the person listed on the bill! Apparently the person who ordered the services didn't even have authority to do so! I was never told of that! I have many issues with this company and I clearly outlined them and sent a letter Feb 15. I have never gotten a response! The bill says no where that it is for services outside the sliding fee scale. I paid according to that scale agreement! I continued to get a bill for additional money every month since. I have repeatedly explained I do not owe the balance. I've never gotten an explanation just bills. Yesterday I received a collection notice. Still no explanation just threats! I called and yes, I was mad! But the person did not listen to me or try to diffuse the situation. Instead, he escalated it, threatened me and then hung up on me! Just another in a long line of inept people within this company! They do not treat their customers respectfully or even give them due consideration. For many reasons, I do not owe this company anymore money. In fact, my statement and check said paid in full and they received it! I am sending the balance due under protest/contesting the charges because he told me he was turning me over to collections.

Desired Settlement: I want an apology for the horrible treatment I've received from every person involved! I want my $35 dollars refunded me and my credit record restored! I have never had a problem with a bill in my life! This situation has caused adverse affects on my health - something they are supposed to care about. Maybe that's how they stay in business.

Business Response: Our billing manager has contacted the individual who filed the complaint and resolved the matter. 

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 


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