Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of D-Bug Inc?

If yes, click here to login.

Are you...?

BBB Accredited Business since

D-Bug Inc

Additional Locations

Phone: (724) 537-3671 Fax: (724) 537-0665 View Additional Phone Numbers 1142 Mission Rd, Latrobe, PA 15650 View Additional Email Addresses http://www.dbuginc.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers exterminating & waterproofing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that D-Bug Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for D-Bug Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on D-Bug Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: August 22, 1990 Business started: 01/01/1939 in PA Business incorporated: 05/21/1984 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://hicsearch.attorneygeneral.gov/
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA017989.

Department of Agriculture (PA)
2301 North Cameron Street, Harrisburg PA 17110
http://www.agriculture.state.pa.us
Phone Number: (717) 787-4737
aginfo@state.pa.us
The number is 81-5092.

Business Management
Mr. Hugh N. Morrison Jr., President Carol Morrison, Co-Owner
Contact Information
Principal: Mr. Hugh N. Morrison Jr., President
Business Category

PEST CONTROL SERVICES INSECTICIDES ANIMALS - NUISANCE CONTROL - TRAPPING FUMIGATION SERVICES TERMITE CONTROL BED BUG REMOVAL LICE REMOVAL/PROTECTION SERVICES MOSQUITO CONTROL FOUNDATION CONTRACTORS WATERPROOFING CONTRACTORS MOTHPROOFING

Alternate Business Names
D Bug Waterproofing Extemital -Termite
Industry Tips
Home Improvements - Basement Waterproofing Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • 109 Truxal Rd

    Greensburg, PA 15601 (724) 335-8844 (724) 424-9448

  • 1142 Mission Rd

    Latrobe, PA 15650 (412) 242-5187 (412) 561-5777 (724) 537-3671 (412) 351-7300

  • 274 N Gallatin Ave

    Uniontown, PA 15401 (724) 537-3671 (724) 229-0577

  • 3551 Laketon Rd

    Penn Hills, PA 15235 (724) 537-3671

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (412) 242-5187(Phone)
  • (412) 351-7300(Phone)
  • (412) 561-5777(Phone)
  • (724) 437-0590(Phone)
  • (724) 449-3399(Phone)
  • (724) 537-3671(Phone)
  • (724) 746-9591(Phone)
  • (724) 834-2030(Phone)
  • (724) 838-5359(Phone)
  • (724) 864-4575(Phone)
  • (724) 929-4017(Phone)
  • (814) 445-4334(Phone)
  • (814) 539-1600(Phone)
X

Additional Web Addresses

X

Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

8/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: They broke a drainage pipe while digging, didn't repair it and covered it up only for me to find it four months later. They never made an effort to restore the yard after they finished the initial job.

Desired Settlement: $500 refund for the restoration of my yard for the 3rd time and leaving an underground pipe broken which could've caused other issues..

Business Response:

We are sending Mr. ****** the $500.00 he requested for the restoration of his yard. We at D-Bug, Inc. strive to maintain a good relationship with all of our customers.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

 

Regards,

 

 

***** ******

 

 

 

 

4/30/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: This waterproofing job was completed in 7/11. The representatives from D-Bug Waterproofing provided a written guarantee 'against water leakage in the areas waterproofed.' We were told that we needed to use a dehumidifier for approximately one month. The basement continued to show signs of water including moisture through the floor. The representative returned to the job site on two occasions following the payment in full due to this problem. On the second visit, he informed us that the warranty does not guarantee against 'wet spots' and was unwilling to take any further action. We continue to have significant water coming through the floor in several locations. Running a dehumidifier constantly does not ameliorate the problem.We recently had another company evaluate the basement and assess whether there are ways to address the problems. The inspector identified the presence of green and black mold, excessive (nearly 100%) moisture in many locations on the floor and walls, the presence of insects, and inadequate depth and width of the french drains. The second company representative was careful not to criticize the work; however, he clearly stated that the complaints that we have can be corrected. He identified health concerns due to the presence of the mold and the potential damage to the foundation of the home due to moisture difficulties. He assured us that the correct installation of larger sump pumps and deeper and wider french drains would solve the problem. He offered options to treat and eliminate both the mold and moisture.

Desired Settlement: We are respectfully requesting a refund of our entire payment to D-Bug Waterproofing.

Business Response:

This letter is in regard to a complaint against our company, D-Bug Inc., assigned ID# *******. The customer states she still has damp and/or discolored spots on the basement floor even after we waterproofed her basement in July 2011. She is requesting a full refund of $6500.00.

On January 13, 2014, the Vice-President of D-Bug Waterproofing met with the customer to assess the problem of the damp and discolored spots on the floor and wall in her basement. However, our contract, which she signed, clearly states, “System does not cover backing up or plugging of sewer, floods, condensation caused by high humidity, damp spot discoloration on walls and iron under floors. System warrants against water leakage in the areas waterproofed. Should services be required at any time on the interior french drain, all labor and material will be at Company expense”.

In July 2011, we installed an inside french drain around all exterior basement walls (not along the one and only interior basement wall which has two doorways in it). The foundation is sand stone rock. The problem areas are located on a three-foot section of inside wall that is attached to the exterior wall on one side and is a doorway on the other side. There is a three-foot section of inside wall like this on both sides of the basement.

In 2011, when we were doing the job, we applied astro-foil on these walls (there is no french drain around these two inside wall sections). Astro-foil is like insulation. The customer told our representative she never had water on the floor in these areas only dampness and discoloration. Apparently, the astro-foil may be causing condensation, which could make the wall or floor discolored in these two areas, or secondly, the moisture is following through the exterior sand stone foundation to the interior basement floor causing the discoloration. Our company offered to resolve the problem by installing


additional inside french drains along these two inside wall sections and connect it to the existing french drain system. By installing the additional french drains, if water is following through the foundation the problem will be corrected, also, the astro-foil will then go under the floor to the french drain, which will help alleviate any condensation problem. This would consist of approximately 15 feet of french drain installation at absolutely no cost to her. She refused and said she wants a full refund of the $6500.00. Nonetheless, there is no water problem where the french drain system has been in place since 2011.

Additionally, our company recommends to each and every customer to run a dehumidifier year round 24/7. Because outside temperatures fluctuate 20-30 degrees in the spring, summer, fall, and certain days in the winter, and a basement floor is a consistent 52 degrees, when it is under grade level more than 36 - 40 inches in depth, the basement can sweat and discolor. Secondly, as the Indoor Air Quality Association (IAQA) stipulates, 15-25 gallons of water vapor come through a basement floor everyday. Also, with the concrete floor being thin and the cement having more sand than concrete, this in itself makes the concrete very porous and may cause discoloration.

In conclusion, through our analysis, D-Bug Inc. recommends to french drain the two interior wall sections, which are connected to the exterior walls, at no charge to the customer. Hopefully, this will alleviate the customer’s damp and discolored spots. We will also remove any mold due to the dampness, if present.

 

 

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID *******, and will allow D-Bug to take the outlined steps to remedy the problems with their work as a next step.  Following this, we will re-evaluate the outcome to determine the effectiveness.

 

Thank you,

 

 

**** *****

 

 

 

 

12/11/2012 Guarantee/Warranty Issues