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BBB Accredited Business since
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This company offers exterminating & waterproofing services.
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A BBB Accredited Business since
BBB has determined that D-Bug Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for D-Bug Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA017989.
Business ManagementMr. Hugh N. Morrison Jr., President Carol Morrison, Co-Owner
PEST CONTROL SERVICES INSECTICIDES ANIMALS - NUISANCE CONTROL - TRAPPING FUMIGATION SERVICES TERMITE CONTROL BED BUG REMOVAL LICE REMOVAL/PROTECTION SERVICES MOSQUITO CONTROL FOUNDATION CONTRACTORS WATERPROOFING CONTRACTORS MOTHPROOFING
Alternate Business NamesD Bug Waterproofing Extemital -Termite
Industry TipsHome Improvements - Basement Waterproofing Pennsylvania Home Improvement Consumer Protection Act
109 Truxal Rd
Greensburg, PA 15601 (724) 335-8844 (724) 424-9448 Directions
1142 Mission Rd
Latrobe, PA 15650 (412) 242-5187 (412) 561-5777 (724) 537-3671 (412) 351-7300 Directions
274 N Gallatin Ave
Uniontown, PA 15401 (724) 537-3671 (724) 229-0577 Directions
3551 Laketon Rd
Penn Hills, PA 15235 (724) 537-3671 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (412) 242-5187(Phone)
- (412) 351-7300(Phone)
- (412) 561-5777(Phone)
- (724) 437-0590(Phone)
- (724) 449-3399(Phone)
- (724) 537-3671(Phone)
- (724) 746-9591(Phone)
- (724) 834-2030(Phone)
- (724) 838-5359(Phone)
- (724) 864-4575(Phone)
- (724) 929-4017(Phone)
- (814) 445-4334(Phone)
- (814) 539-1600(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: They broke a drainage pipe while digging, didn't repair it and covered it up only for me to find it four months later. They never made an effort to restore the yard after they finished the initial job.
Desired Settlement: $500 refund for the restoration of my yard for the 3rd time and leaving an underground pipe broken which could've caused other issues..
We are sending Mr. ****** the $500.00 he requested for the restoration of his yard. We at D-Bug, Inc. strive to maintain a good relationship with all of our customers.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Read Complaint Details
Complaint: This waterproofing job was completed in 7/11. The representatives from D-Bug Waterproofing provided a written guarantee 'against water leakage in the areas waterproofed.' We were told that we needed to use a dehumidifier for approximately one month. The basement continued to show signs of water including moisture through the floor. The representative returned to the job site on two occasions following the payment in full due to this problem. On the second visit, he informed us that the warranty does not guarantee against 'wet spots' and was unwilling to take any further action. We continue to have significant water coming through the floor in several locations. Running a dehumidifier constantly does not ameliorate the problem.We recently had another company evaluate the basement and assess whether there are ways to address the problems. The inspector identified the presence of green and black mold, excessive (nearly 100%) moisture in many locations on the floor and walls, the presence of insects, and inadequate depth and width of the french drains. The second company representative was careful not to criticize the work; however, he clearly stated that the complaints that we have can be corrected. He identified health concerns due to the presence of the mold and the potential damage to the foundation of the home due to moisture difficulties. He assured us that the correct installation of larger sump pumps and deeper and wider french drains would solve the problem. He offered options to treat and eliminate both the mold and moisture.
Desired Settlement: We are respectfully requesting a refund of our entire payment to D-Bug Waterproofing.
This letter is in regard to a complaint against our company, D-Bug Inc., assigned ID# *******. The customer states she still has damp and/or discolored spots on the basement floor even after we waterproofed her basement in July 2011. She is requesting a full refund of $6500.00.
In July 2011, we installed an inside french drain around all exterior basement walls (not along the one and only interior basement wall which has two doorways in it). The foundation is sand stone rock. The problem areas are located on a three-foot section of inside wall that is attached to the exterior wall on one side and is a doorway on the other side. There is a three-foot section of inside wall like this on both sides of the basement.
In 2011, when we were doing the job, we applied astro-foil on these walls (there is no french drain around these two inside wall sections). Astro-foil is like insulation. The customer told our representative she never had water on the floor in these areas only dampness and discoloration. Apparently, the astro-foil may be causing condensation, which could make the wall or floor discolored in these two areas, or secondly, the moisture is following through the exterior sand stone foundation to the interior basement floor causing the discoloration. Our company offered to resolve the problem by installing
additional inside french drains along these two inside wall sections and connect it to the existing french drain system. By installing the additional french drains, if water is following through the foundation the problem will be corrected, also, the astro-foil will then go under the floor to the french drain, which will help alleviate any condensation problem. This would consist of approximately 15 feet of french drain installation at absolutely no cost to her. She refused and said she wants a full refund of the $6500.00. Nonetheless, there is no water problem where the french drain system has been in place since 2011.
Additionally, our company recommends to each and every customer to run a dehumidifier year round 24/7. Because outside temperatures fluctuate 20-30 degrees in the spring, summer, fall, and certain days in the winter, and a basement floor is a consistent 52 degrees, when it is under grade level more than 36 - 40 inches in depth, the basement can sweat and discolor. Secondly, as the Indoor Air Quality Association (IAQA) stipulates, 15-25 gallons of water vapor come through a basement floor everyday. Also, with the concrete floor being thin and the cement having more sand than concrete, this in itself makes the concrete very porous and may cause discoloration.
In conclusion, through our analysis, D-Bug Inc. recommends to french drain the two interior wall sections, which are connected to the exterior walls, at no charge to the customer. Hopefully, this will alleviate the customer’s damp and discolored spots. We will also remove any mold due to the dampness, if present.
I have reviewed the response made by the business in reference to complaint ID *******, and will allow D-Bug to take the outlined steps to remedy the problems with their work as a next step. Following this, we will re-evaluate the outcome to determine the effectiveness.