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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that M & D Paving Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for M & D Paving Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Additional Information

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BBB file opened: June 07, 2002 Business started: 02/01/2000
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://www.attorneygeneral.gov/hiccon.aspx?id=4502
Phone Number: (888) 520-6680
Fax Number: 717-787-8242

Type of Entity

Corporation

Business Management
Mr. Vince DeStefano, Owner
Contact Information
Principal: Mr. Vince DeStefano, Owner
Business Category

PAVING CONTRACTORS ASPHALT SEALING AND REJUVENATING SEALING - PAVEMENT DRIVEWAY INSTALLATION, PAVING & REPAIR

Industry Tips
Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • 4033 New Castle Rd

    Pulaski, PA 16143 (724) 946-8095

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (724) 988-9683(Phone)
  • (888) 666-9685(Phone)
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Additional Email Addresses

  • - Customer Service
  • - Communication/Mass Email
  • - eQuote
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Complaint Detail(s)

11/11/2013 Problems with Product/Service
11/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a quote to complete work on 5/30/2013. I understand that Paving is a construction job and he could not do it immediately. I called several times throughout the summer and he said it would be done in 2 weeks, then another 2 weeks, then another 2 weeks. It never got completed. I called 1 month ago and I said realistically how long and when. he told me first week of September. It is now almost October and it is not completed. I need my driveway paved as it is not safe to get out of right now.

Desired Settlement: I would like BBB to get involved to tell M and D to pave my driveway. Thank you.

Business Response: I am very sorry for not getting back in a timely fashion.  I was out of town in South Dakota during that snow storm.  I am very sorry for Mr. ********'s issues with his driveway.   My company has been struggling all year with the weather.  Every time we lose a rain day we lose installation of three driveways.   I am very sorry that Mr. ********* had his driveway installed by another company.  We were in contact with Mr. ********* through the time since signing contract and I realize that we took a while to try to install and that it was very frustrating.   Not only frustrating to our clients but also very frustrating to my company.   I spend a lot of money to have a salesman do free estimates and lose signed contracts.   Mr ********* also was not charged a cancellation fee for going with another company and not calling to even inform us of doing so.

 
 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/20/2013 Problems with Product/Service | Complaint Details Unavailable
8/28/2012 Problems with Product/Service
11/4/2011 Problems with Product/Service
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