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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that M & D Paving Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for M & D Paving Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
Type of Entity
Business ManagementMr. Vince DeStefano, Owner
PAVING CONTRACTORS ASPHALT SEALING AND REJUVENATING SEALING - PAVEMENT DRIVEWAY INSTALLATION, PAVING & REPAIR
Industry TipsPennsylvania Home Improvement Consumer Protection Act
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (724) 988-9683(Phone)
- (888) 666-9685(Phone)
Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
|11/11/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I received a quote to complete work on 5/30/2013. I understand that Paving is a construction job and he could not do it immediately. I called several times throughout the summer and he said it would be done in 2 weeks, then another 2 weeks, then another 2 weeks. It never got completed. I called 1 month ago and I said realistically how long and when. he told me first week of September. It is now almost October and it is not completed. I need my driveway paved as it is not safe to get out of right now.
Desired Settlement: I would like BBB to get involved to tell M and D to pave my driveway. Thank you.
Business Response: I am very sorry for not getting back in a timely fashion. I was out of town in South Dakota during that snow storm. I am very sorry for Mr. ********'s issues with his driveway. My company has been struggling all year with the weather. Every time we lose a rain day we lose installation of three driveways. I am very sorry that Mr. ********* had his driveway installed by another company. We were in contact with Mr. ********* through the time since signing contract and I realize that we took a while to try to install and that it was very frustrating. Not only frustrating to our clients but also very frustrating to my company. I spend a lot of money to have a salesman do free estimates and lose signed contracts. Mr ********* also was not charged a cancellation fee for going with another company and not calling to even inform us of doing so.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/20/2013||Problems with Product/Service | Complaint Details Unavailable|
|8/28/2012||Problems with Product/Service|
|11/4/2011||Problems with Product/Service|