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Cottle's Asphalt Maintenance

Phone: (814) 652-9129 Fax: (814) 652-0201 13136 Lincoln Hwy, Everett, PA 15537

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cottle's Asphalt Maintenance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cottle's Asphalt Maintenance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 16, 2012 Business started: 01/01/2002 in PA Business incorporated 03/01/2001 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is 012215.

Type of Entity


Business Management
Mr. Michael A Cottle, President Mr. Samuel Cottle, Chairman of the Board Ms. Renee Cottle, Secretary
Contact Information
Principal: Mr. Michael A Cottle, President
Principal: Mr. Samuel Cottle, Chairman of the Board
Business Category


Method(s) of Payment
Cash or check
Industry Tips
Pennsylvania Home Improvement Consumer Protection Act

Additional Locations


    13136 Lincoln Hwy

    Everett, PA 15537 (814) 652-9129


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/31/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: In the fall of 2013, the subject company sealed a 54' long asphalt crack using "professional grade" asphalt sealant. The applied sealant failed to adhere over the winter, resulting in no protection to the affected area. Follow-up contacts with the firm on March 31, 2014 (voicemail) and April 11, 2014, (email) resulted in no response. A certified letter sent on April 28, 2014 resulted in an email response from a company VP on May 12, 2014, wherein the VP offered to repeat the job or refund the money paid in 2013; I asked for a refund. To date, and despite a follow-up inquiry sent to the firm on June 11, 2014, the company has remained silent.

Desired Settlement: 1) Refund of the $234.01 paid for the job. 2) Stop making false promises and actually stand behind your work.

Business Response: Our company VP tried to schedule an appointment with the customer and he would not committ to a day or time that he was available.  Our VP traveled to this project 2 times with refund check to give to the customer and customer was not home,(one weekday visit and one weekend visit).  The customer was advised by our sales staff that this was not the best way to repair the area, however the customer did not want to mill out the area and replace which was what was needed.  This customer has recieved a full refund from our company and had he simply scheduled an actual appointment he would have recieved it much sooner.

Consumer Response:

The complaint is resolved as the business did issue a full refund last week.  However, the response provided by the business is less than honest.  First, the sales representative assured me that the crack sealing technique was an appropriate solution and would last "for many years" before requiring re-application.  Second, owing to my unpredictable work schedule, I advised the company VP that he could inspect the job at his convenience without me being present.  Finally, the company VP's idea of a timely resolution is not realistic -- the issue was theirs to resolve in early in early May 2014 when they received my certified letter.  Defensive counter-allegations cannot mask immature behavior.