BBB Accredited Business since
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This company offers home improvements.
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A BBB Accredited Business since
BBB has determined that Solarshield Sunrooms, Windows & More meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Solarshield Sunrooms, Windows & More include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||7|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
Business ManagementMr. Daniel E Green Sr., President Mrs. Susan Green, Business Manager
PATIO, PORCH & DECK ENCLOSURES SIDING CONTRACTORS BASEMENT REMODELING SUNROOM & SOLARIUM DESIGN & CONSTRUCTION AWNINGS & CANOPIES WINDOWS BATHROOM REMODELING - WALK-IN TUBS KITCHEN & BATH-DESIGN & REMODELING CONTRACTORS-GENERAL
Industry TipsCondensation on Windows Home Improvements - Windows Pennsylvania Home Improvement Consumer Protection Act
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Additional Phone Numbers
- (800) 862-2000(Phone)
- (814) 944-4754 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: 2006 purchased All Season Sunroom from Solarshield. They installed this below-grade room with a WOODEN foundation which rotted and caused black mold and fungus to grow in the walls. We had to have a contractor brace up the rotting walls and pour a concrete and rubber shielded foundation to correct the problem. The glass they installed was to be ultra-violet light shielded and was not because my sofa faded from the sun. The heat/airconditioning unit shorted out because it was 3 inches from the patio floor and water got in it. We called and complained the first year we had it and representatives came from both All Season and Solar Shield and nothing was done. After awhile they just ignored our calls. We have documented the whole rebuilding process with pictures and witnesses. Thank you *** *** ******* ***********
Desired Settlement: We would like the cost of rebuilding the room reimbursed. We would accept a partial settlement of no less than 75% of the rebuilding cost including labor.
In 2006 Mr. and Mrs. *********** purchased a Sunshine Room Solarium from our company. We installed the room according to industry standards and codes and obtained all necessary approvals and permits* I have included some, but not all copies of permits and drawings. (Sunshine Room drawings are too big to copy but I gave a copy of the final approved drawings- #1 I am also limited to information in and on the customers folder because of length of time since sunroom was installed.
The wooden foundation that is referred to in their letter is the kneewall with a treated sill plate which was constructed and permitted for, #2 The front of the Sunshine room is attached to this. #3 Apparently some sort of flooding or water run-off took place because they had to install a sump pump to their patio.
I am also including a copy of the glass specifications to address their sofa fading. #4
Thank you, Solarshield, Inc.***** *****
It is very convenient for Solarshield to deny there was a problem and “forget” we complained many times before giving up. We are NOT the only people who have been robbed by this business and we have fully documented the replacement of the foundation. I will have to sue them to recoup the money spent on fixing it. I KNOW I told the installer it would be a problem if they put a wooden sill plate on the cement patio, but he said “pressure treated wood will last forever. “ They’re reply is completely unacceptable and expected knowing what a bad reputation they already have. I would like this pursued. Thank you. ??????
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
|10/25/2012||Problems with Product/Service|
|12/20/2011||Problems with Product/Service|
|11/14/2011||Problems with Product/Service|
|10/7/2011||Problems with Product/Service|
|9/19/2011||Problems with Product/Service|
|7/27/2011||Problems with Product/Service|