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BBB Accredited Business since
Phone: (724) 252-7223 Fax: (814) 825-1205 4817 Conrad Rd, Erie, PA 16510
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Hat Trick Sports, LLC sells sports medicine equipment and physical therapy supplies. We stock and can supply a wide variety of ankle and knee brace supports and rehabilitation equipment from over 20 manufacturers. We will work one on one with individual clients, as well as with larger institutions, clinics, doctors offices, and schools.
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A BBB Accredited Business since
BBB has determined that Hat Trick Sports LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hat Trick Sports LLC include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bryan Bentz, Owner
ORTHOPEDIC APPLIANCES MEDICAL EQUIPMENT & SUPPLIES EXERCISE EQUIPMENT SPORTING GOODS-RETAIL SPORTSWEAR-RETAIL HOSPITAL & MEDICAL EQUIPMENT & SUPPLIES
Products & Services
Hat Trick Sports LLC sells the following brand(s): Active Ankle, Aircast, Bird and Cronin, BOSU, Breg, Chattanooga, Cho-Pat, Cramer, DonJoy, Fitter, McDavid, Medi-Dyne, Medical Specialties (MedSpec ASO Ankle Brace), Ossur, Pro-Tec, ProCare, Saunders, Serola, SPENCO, Stromgren
Hat Trick Sports LLC offers the following product(s): Active Ankles, Ankle Brace, ASO Ankle Brace, Athletic Tape and Underwrap, Back Supports, BOSU Ball, Cryo/Cuff Cold Therapy Cooler Units, Heel Cup, Insoles, Knee Braces, Knee Supports, Orthotics, Physical Therapy Supplies, Playmaker Hinged Knee Brace, Serola Sacroiliac Belt, Sports Medicine Equipment
Method(s) of PaymentCash, Check, Credit Cards, PayPal, Wire Transfers, USA Money Orders, Purchase Orders from pre-approved accounts and institutions.
Refund and Exchange PolicyIf you ever receive an item from Hat Trick Sports, LLC
that you are not completely satisfied with, you can return it for a
refund (does not include shipping fees previously paid, or return
shipping unless we have made an error on your order or you have received
a defective product. Hat Trick Sports, LLC may at their discretion
impose a 20% restocking fee on returned items). Every item we sell is
carefully inspected before it is shipped. If merchandise is defective or
damaged upon receipt please contact us at Sales@Hat-Trick-Sports.com
immediately after your package arrives for a return authorization claim
number. To return an item, send the product back in its original
unused condition, with all packaging and tags within 14 days, and your
money will be promptly refunded or credit issued. Hat Trick Sports, LLC
will not accept returns of clothing, hats, orthopedic braces, or sports
medicine supplies if they have been worn or used. Please send an email
prior to returning the item describing the reason you are unhappy and
returning the product. You will then be issued a return authorization
claim number. Next, safely repackage all returned items and include
your name, reason for the return, and if you would like a Hat Trick
Sports credit, replacement item (if available), or return of your
payment. Please send all returns to: Hat Trick Sports, 4817 Conrad Rd.,
Erie, PA 16510
4817 Conrad Rd
Erie, PA 16510 (724) 252-7223 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.