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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Hat Trick Sports, LLC sells sports medicine equipment and physical therapy supplies. We stock and can supply a wide variety of ankle and knee brace supports and rehabilitation equipment from over 20 manufacturers. We will work one on one with individual clients, as well as with larger institutions, clinics, doctors offices, and schools.
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A BBB Accredited Business since
BBB has determined that Hat Trick Sports LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hat Trick Sports LLC include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bryan Bentz, Owner
ORTHOPEDIC APPLIANCES MEDICAL EQUIPMENT & SUPPLIES EXERCISE EQUIPMENT SPORTING GOODS-RETAIL SPORTSWEAR-RETAIL HOSPITAL & MEDICAL EQUIPMENT & SUPPLIES
Products & Services
Hat Trick Sports LLC sells the following brand(s): Active Ankle, Aircast, Bird and Cronin, BOSU, Breg, Chattanooga, Cho-Pat, Cramer, DonJoy, Fitter, McDavid, Medi-Dyne, Medical Specialties (MedSpec ASO Ankle Brace), Ossur, Pro-Tec, ProCare, Saunders, Serola, SPENCO, Stromgren
Hat Trick Sports LLC offers the following product(s): Active Ankles, Ankle Brace, ASO Ankle Brace, Athletic Tape and Underwrap, Back Supports, BOSU Ball, Cryo/Cuff Cold Therapy Cooler Units, Heel Cup, Insoles, Knee Braces, Knee Supports, Orthotics, Physical Therapy Supplies, Playmaker Hinged Knee Brace, Serola Sacroiliac Belt, Sports Medicine Equipment
Method(s) of PaymentCash, Check, Credit Cards, PayPal, Wire Transfers, USA Money Orders, Purchase Orders from pre-approved accounts and institutions.
Refund and Exchange PolicyIf you ever receive an item from Hat Trick Sports, LLC
that you are not completely satisfied with, you can return it for a
refund (does not include shipping fees previously paid, or return
shipping unless we have made an error on your order or you have received
a defective product. Hat Trick Sports, LLC may at their discretion
impose a 20% restocking fee on returned items). Every item we sell is
carefully inspected before it is shipped. If merchandise is defective or
damaged upon receipt please contact us at Sales@Hat-Trick-Sports.com
immediately after your package arrives for a return authorization claim
number. To return an item, send the product back in its original
unused condition, with all packaging and tags within 14 days, and your
money will be promptly refunded or credit issued. Hat Trick Sports, LLC
will not accept returns of clothing, hats, orthopedic braces, or sports
medicine supplies if they have been worn or used. Please send an email
prior to returning the item describing the reason you are unhappy and
returning the product. You will then be issued a return authorization
claim number. Next, safely repackage all returned items and include
your name, reason for the return, and if you would like a Hat Trick
Sports credit, replacement item (if available), or return of your
payment. Please send all returns to: Hat Trick Sports, 4817 Conrad Rd.,
Erie, PA 16510
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.