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BBB Accredited Business since
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This company offers carpet cleaners & supplies, sporting merchandise and energy efficient home products including insulation.
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A BBB Accredited Business since
BBB has determined that Northwest meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Northwest include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is 075868.
Type of Entity
Business ManagementMr. Jerry Huf, Manager
ENERGY CONSERVATION PRODUCTS & SERVICES UPHOLSTERY & CARPET CLEANING SPORTING GOODS-RETAIL VACUUM CLEANERS-HOUSEHOLD-DEALERS CARPET & RUG CLEANERS TANNING SALONS
Alternate Business NamesThermax Clean Care Center
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We were grossly over charged for reflective aluminum foil insulation installed over the existing blown in insulation in our 1600 sq ft attic.Including 4 man hours of labor the contract I signed was for $2700.00.Later investigation found the same reflective insulation commonly available for $.14 per square foot at retail,for our attic $224.00. I signed the contract in my home at 5 pm on 10- 22 -14 after having attended a "dinner seminar" about the product on the evening before. It was installed 10-24-14. We feel we were the subject of deception and high pressure sales tactics on the part of the sale person, ****** ***** representing his company ********* of ********* Pa.Later testing found that the insulation material installed continued to burn after ignition and burned to extinction. That in itself is unsettling. Calls to the company and the sales person from ********* in ********* Pa, were unable to be put through because we needed a CODE NUMBER? which was never supplied by the Company in any of its advertising literature or by its representative.
Desired Settlement: A return of $2000.00 to our credit card or a cashiers check to our address.
We have read the statement from ****** ***** and understand how sometimes a customer may think the price is too high (and everything else in the world too). Mainly because they are just looking at the material cost. For example a little plastic piece might cost $ .85 to make but tooling for the molds could be $10-50,000 which is built back into the product. In our situation for business, as ****** has mentioned he came to a dinner seminar to learn about the product which are usually at nice restaurants to attract people, most dinner seminars are up to $1,000.00 each just for the restaurant, then someone also has to line up the dinner and coordinate it with the restaurant. This is a separate cost. To print and mail the couple thousand letters we send for each dinner, which is a project in itself. Postage is over $900.00 each mailing again not counting the printer work, letters, and envelopes to mail this large number. We also have to purchase the names to send letters to, again another cost. A separate company answers the phone 24 hours a day, a convenience for the customer, yet another cost.
We only have normal store hours M-F 10-6 and Sat 9-5. The seminar holder is there for the week. Hotels are not cheap and Installers stay in separate rooms. The costs keep going to make this business run, rent for the store, utilities, office help, and I'm sure we forgot a few things. But as you can see there is more than just material. We did not even mention pay for seminar holders and installers.
Customer also states he also found the same product online, our product is not sold online. There is different grades of this product, some better than others. Just like most things. The fire rating is Class A fire retardant.
Last addressing- the customer stated needed a code number to call, we have no idea what he is talking about. We are sorry if maybe he dialed a wrong number, but we have had these phone numbers over 20 years with no problems. Never heard of anyone not getting through to us, we answer the phone, we do not have phone answering machines or automated phones. We do it the old fashioned way and say "Hello". We hope ****** understands a little better why costs are what they are.
PS. We also included two energy saving shower heads and a hot water tank wrap which are also usually installed.
|2/25/2014||Problems with Product/Service | Complaint Details Unavailable|