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Description

Movers & Moving Services


BBB Accreditation

A BBB Accredited Business since

BBB has determined that McNaughton Bros Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for McNaughton Bros Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on McNaughton Bros Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 24, 1999 Business started: 01/01/1918
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Public Utility Commission
PO Box 3265, Harrisburg PA 17105
http://www.puc.state.pa.us/
Phone Number: 800-692-7380
The number is A00082096.

Type of Entity

Corporation

Business Management
Mr. Robert A Shively, President Mr. Luke Shively, Sales Manager Mr. Thom Shively, Vice President
Contact Information
Customer Contact: Mr. Luke Shively, Sales Manager
Principal: Mr. Robert A Shively, President
Business Category

MOVERS MOVING SERVICES-LABOR & MATERIALS MOVING SUPPLIES PACKING & CRATING SERVICE PIANO & ORGAN MOVING STORAGE UNITS-HOUSEHOLD & COMMERCIAL MOVERS - OFFICE MOVING & STORAGE COMPANY RELOCATION SERVICE

Industry Tips
Moving

Additional Locations

  • 140 Old Route 119 Hwy S

    Indiana, PA 15701 (724) 463-3571

  • 2018 Main Dr Bldg D11

    Latrobe, PA 15650 (724) 463-3571

  • 288 Cramer Pike

    Johnstown, PA 15906 (724) 463-3571

  • PO Box 57

    Indiana, PA 15701

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/21/2015 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 22nd, the company moved our household goods from ** ****** ***** ** *********** ** to ** ***** ****** ** *********** *** During that move the movers significantly damaged our Cherry China Chest (approximate replacement value $1,500). After 3 emails contacts to **** ******* and ****** they still haven't moved further to resolve this damage. All I get back is we are working on it.

Desired Settlement: Refund of damage to replace the China Chest for $1,500

Business Response:

 

Ms. ****:  We had forewarned Mr. ********* that it would be a week or so until our repairman would get to **********.

 

As you can see by his May 16 email to **** ******* the matter was resolved although he then mentioned new issues.

 

*** *******

McNaughton Bros. Inc.

**** *** **

*** *** ***** *** **** ***** ******** ** *****

 

###-###-#### (P)

###-###-#### (F)

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
Yes the issues were after the fact of the delivery as I explained to the company but........the process of this move required my wife and I
to actively locate where the furniture was to be placed.  With a charge of over $100 an hour, we mistakenly rushed this process to avoid
added charges.  In addition, the movers were called to go to another job and were moving our move along to make that appointment.
Only after were they notified that that job was cancelled did they go into slow down mode.

Finally, I paid this bill immediately and yet it took over 3 weeks to get someone out to repair the damage that the movers made.

Regards,

***** *********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on McNaughton Bros Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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