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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that B F Fields Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for B F Fields Moving & Storage include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
These agencies may include:
Pennsylvania Public Utility Commission
PO Box 3265, Harrisburg PA 17105
Phone Number: 800-692-7380
Business ManagementMr. Michael J Squeglia, President Mr. Richard Squeglia, Vice President Ms. Mary M Whitby
MOVERS MOVING SERVICES-LABOR & MATERIALS MOVING SUPPLIES PIANO & ORGAN MOVING MOVERS - OFFICE MOVING & STORAGE COMPANY BUSINESS OPPORTUNITY COS.
Alternate Business NamesFields, B F Moving & Storage
Industry TipsMoving Work At Home Promotions
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Additional Phone Numbers
- (800) 223-5309(Phone)
Complaint Trends - Last 3 Years
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: A contract was entered into to have some of my late mother's possessions delivered to our home in Arizona. My father paid the fee upfront on 3 Aug. 2013 and the items were picked up on 7 Aug. The contract stated that the delivery date would be between Sept. 9 and 19. We heard nothing further. We called on 19 Sept. to check the status and found that our items were still sitting in Erie. We were given the date of 3 Oct. as a new delivery date. Again we heard nothing and called on 3 Oct. and found that the items were still sitting in Erie.Now they tell us that it should be picked up on 11 Oct. and they will give us another delivery date then. It is very frustrating that they have our money and our items and we are at their mercy. They seem to just pull dates out of a hat and do not honor their commitments. They took nearly $2,000.00 of our money and priceless heirlooms in good faith and have delivered nothing since the 7th of August. They now are saying that it is difficult to make the delivery to a relatively remote area in Arizona, however when they took my father's money they assured him it would be no problem.
Desired Settlement: We would like an honest and sure date of delivery and feel like we would deserve at least a partial refund due to the long wait and inconvenience caused.
This is an interstate shipment where we operate under the authority of northAmerican van lines.
This shipment has since delivered to the customer based on the date of this complaint. The shipment was delivered out beyond the dates of service however there is not a legal recourse to refund any monies if the shipment is delivered beyond the contract dates. I have spoken to my offices in Ft. Wayne and attached is the "on time pledge" from our tariff and the email that i receivd. This refers the shipper to our website which can also answer his concern and question.
Please let me know if further information or explanation is required to adequately respond to this complaint.
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
We received the shipment on 12 Oct. after being given the date of 19 Sept., and then 3 Oct. 2013. The tracking service on the North American Van lines web site never did show our shipment or where it was. The "On time promise" is so full of loopholes that it is worthless. I would never do business with this company again. When we tried to contact them on the phone we got lost in a maze of automated choices all of which ended with no one is available. I don't know how they stay in business.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I contacted BF Fields for a move from Erie, PA to Chicago, IL. We chose BF Fields because they were more cost effective than other companies. Two days prior to the move we received a call from the President of the company that the form they sent us for a credit card payment had a section crossed out. BF Fields crossed the section out when sending it to us and we had to scramble while packing to fix a clerical error caused by BF Fields. The move out was in rainy weather and expensive items (washer and dryer) were left in the rain for extended periods of time (15-20 minutes). We had two drop off points, one at a storage unit and one at our apartment. When the movers came to our apartment they didn't protect the hardwood floor as agreed upon in the contact. At approximately 2:00 we received a phone call from the President stating that since the movers couldn't park close to the building (something uncontrollable in a large city) and they had to carry items up 3 flights of stairs (something that was told to the contracting agent) we had to pay an additional $250 excess charge. The final documents on the date of delivery that we have as a carbon copy do not include this $250 charge but my credit card was charged a seperate time for the charge without authorization.
Desired Settlement: A refund of the $250 excess delivery fee
The following are the responses to the points made to the filed complaint from Ms. ****** ****** (*****)
1. The relocation estimate appoitment was made with Mr. **** *****. The estimate attached was addressed and emailed to Mr. **** *****. The order for service and attached bill of lading were made and headed as the relocation for Mr. **** *****.
When the move was scheduled with Mr, ***** the order for service and credit card release form were sent to Mr. ***** with procedures to complete per instrucions and return to our office. My sales coordinator at the time, ****** ******** emialed these forms to Mr. ***** and in doing so drew lines through an area on the credit card release form that she assumed did not need to be completed. This section instructs the following "if the cardholder authorizing payment and the customer relocating are not the same then that person is authorizing northamerican Van Lines to charge the card for the amount indicated for the transaction of the above shipper".
These documents were emailed to ****** who printed them and placed them in the "move file". Apparently she did not review these documents. When operations opened the file for final preperation of paperwork which was 2 days prior to the load date they drew to my attention that the release form was not filled out properly since a Ms. ****** ****** had filled out the form and signed it. I contacted Mr. ***** and was told that she was his fiancee. I expalined that a section of the form needed to be completed because of the above explanation. I then emailed him the form for the correction to be made and he returned it to my office.
2. Regaridng the washer and dryer being left in the rain. If there are any damages due from the overall relocation of items, handling by the driver/crew to any items that have been shipped and/or property (issue with hardwood floors) northAmerican will forward to the shipper upon request a claim form with instructions for filing.
3. During delivery the driver contacted our office and notified operations the conditions which was an extensive distance and 3 flights of stairs to the apartment. He explained that he was going to need to stay an additonal day on the road since this shipment would take much longer to unlaod. Upon learning this i contacted Mr. ***** and explained to him that these conditions entailed a much longer time to make the delivery for the driver and his helper and asked that we be compensated an "extra Labor" charge for the drivers time and labor cost of $250.00. He agreed to this. I explained that the credit card which had an authorization to charge up to $3556.05 had been processed already for $3177.03 which was based on the actual weight and services provided up to that point of delivery and that we still had authorization to charge up to an additional $379.02. He was given the option to pay the $250.00 with cash or apply it to the credit card and he chose to have it apply to the card. Thus the 2nd processing of the card in the amount of $250.00 exists. Please note that delivery had already begun and at no time did the driver refuse to unload until this payment was made. In fact my driver was unaware that this fee was even requested and received from Mr. ***** until the delivery was completed.
As far as the information of the 3rd floor stair carry and long distance to deliver at destinaion it is true that every effort is made to find out about these conditions at the time shipments are set up but not every detail can be determined. If this information was given to the coordiantor ahead of time the estimate would have been revised to include the amount of the $250.00. Please note that on page 2 of the attached estimate it indicates that all charges may not be determined prior to services being completed and that those services required to complete the move will be added at the time of delivery.
Again i would like to emphasize that the charge for the extra labor was requested from Mr. ***** and not demanded and the the unlaoding process had already begun.******* ********
B. F. Fields/northAmerican Van Lines
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
|1/25/2013||Problems with Product/Service|
|9/14/2011||Problems with Product/Service|