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BBB Accredited Business since
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This is a moving company.
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A BBB Accredited Business since
BBB has determined that B F Fields Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for B F Fields Moving & Storage include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Public Utility Commission
PO Box 3265, Harrisburg PA 17105
Phone Number: 800-692-7380
The number is 748300.
Business ManagementMr. Michael J Squeglia, President Mr. Richard Squeglia, Vice President Ms. Mary M Whitby, Management Team
MOVERS MOVING SERVICES-LABOR & MATERIALS MOVING SUPPLIES PIANO & ORGAN MOVING MOVERS - OFFICE MOVING & STORAGE COMPANY BUSINESS OPPORTUNITY COS.
Alternate Business NamesFields, B F Moving & Storage
Industry TipsBusiness Opportunities/Franchises Moving
945 Downing Ave
Erie, PA 16511 (814) 454-2481 Directions
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Additional Phone Numbers
- (800) 223-5309(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: A contract was entered into to have some of my late mother's possessions delivered to our home in Arizona. My father paid the fee upfront on 3 Aug. 2013 and the items were picked up on 7 Aug. The contract stated that the delivery date would be between Sept. 9 and 19. We heard nothing further. We called on 19 Sept. to check the status and found that our items were still sitting in Erie. We were given the date of 3 Oct. as a new delivery date. Again we heard nothing and called on 3 Oct. and found that the items were still sitting in Erie.Now they tell us that it should be picked up on 11 Oct. and they will give us another delivery date then. It is very frustrating that they have our money and our items and we are at their mercy. They seem to just pull dates out of a hat and do not honor their commitments. They took nearly $2,000.00 of our money and priceless heirlooms in good faith and have delivered nothing since the 7th of August. They now are saying that it is difficult to make the delivery to a relatively remote area in Arizona, however when they took my father's money they assured him it would be no problem.
Desired Settlement: We would like an honest and sure date of delivery and feel like we would deserve at least a partial refund due to the long wait and inconvenience caused.
This is an interstate shipment where we operate under the authority of northAmerican van lines.
This shipment has since delivered to the customer based on the date of this complaint. The shipment was delivered out beyond the dates of service however there is not a legal recourse to refund any monies if the shipment is delivered beyond the contract dates. I have spoken to my offices in Ft. Wayne and attached is the "on time pledge" from our tariff and the email that i receivd. This refers the shipper to our website which can also answer his concern and question.
Please let me know if further information or explanation is required to adequately respond to this complaint.
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
We received the shipment on 12 Oct. after being given the date of 19 Sept., and then 3 Oct. 2013. The tracking service on the North American Van lines web site never did show our shipment or where it was. The "On time promise" is so full of loopholes that it is worthless. I would never do business with this company again. When we tried to contact them on the phone we got lost in a maze of automated choices all of which ended with no one is available. I don't know how they stay in business.