This Business is not BBB accredited
Phone: (412) 681-0861 Fax: (412) 687-2455 View Additional Phone Numbers 3920 Penn Ave, Pittsburgh, PA 15224
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This is a motorcyle dealer that also provides service and repair.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Unique Cycles include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
Type of Entity
Business ManagementMr. George Williams, Owner
MOTORCYCLES-DEALERS MOTORCYCLES-REPAIRING & SERVICE MOTORCYCLES-SUPPLIES & PARTS TRAILERS-REPAIR & SERVICE AUTO REPAIR & SERVICE AUTO PARTS & SERVICE MOTOR SCOOTERS - DEALERS AUTO PARTS & SUPPLIES - NEW
Alternate Business NamesUnique Vehicles
THIS LOCATION IS NOT BBB ACCREDITED
3920 Penn Ave
Pittsburgh, PA 15224 (412) 681-0861 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (412) 683-2453(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I took my motorcycle into the shop to be worked on. Told the gentlemen what was happening and that I just replaced the battery and it is still covered under the 90 day warantee and if that is the issue I will need to return it. He began looking at the motorcycle and called and told me the regulator needed replaced or the stator. I should purchase the regulator first because it is the cheaper of the two and quoted me at $30 or $40 part versus $130. So I went with that, never heard back for another week and I called him back to see how it was going and he said that didn't fix it he had to order the stator. Called him back the following week to see how it was and he informed me the bike was done and he has been trying to call me. After I get my final bill the total cost was $380. $110 for the regulator that was supposed to be $30-$40. $140 for the stator and various labor and taxes for the rest. He also informed me my battery was bad and had to replace it, sending the new one back and installing a new one. This was done without permission, adding an additional $60 to my bill for a grand total of $440. I then took the bike 2.5 miles to work where it wouldn't start again. I called the place back and they said it sounds like nothing they worked on and don't know what to tell me.
Desired Settlement: I would like the refund on labor, the battery (because I told him I could return the other one), and the difference in the quoted verbal price on the Regulator.
In regard to complaint number ******* (**** ******):
When this bike was brought to us, **** told me what the problem was and I told him it could be one of two things (the regulator or the stator). I suggested that he purchase the regulator first because it was the cheaper of the two items. I at no time told him that it was $30 to S40 dollars. I have been in the business for over 20 years and know very well that you cannot buy a regulator for that price. I may have told him that the difference between the two parts was $30 to S40 thus the misunderstanding. When we took the bike apart, it was apparent that someone else had worked on it. The wiring was taped together. I ordered the regulator ($115.00) and installed it but it did not solve the problem. I ordered the stator ($140.00) and installed it. His battery would not charge, it was obvious to me that there was nothing wrong with the battery and that his bike was the problem. I had to put a battery in the bike to test drive it so I gave him a new battery at cost ($60.00). (This was done mainly in an effort to save time). I was hoping that with all the new parts and the extensive work we did on the bike that it would start and run good and it did. When **** picked up the bike I told him I did everything I could to correct the problem. I also told him that I was only charging $100.00 labor even though my mechanic and I spent well over 15 hours on his bike.
**** drove the bike to work and then he called and said that the bike would not start again. It was obvious that there were other issues with this bike maybe a short we could not locate, because something keeps draining the battery. At this time, I told **** that there was nothing I did to cause this situation and everything I did was to try to solve the problem. I also told **** that I was not interested in any further research especially since he did not seem to understand the extent of the damage.
I am willing to return the $60.00 he paid for the battery and against my better judgment I will give him the $100.00 labor back (I say this because I clearly worked on the bike in an effort to correct the problem). I do not want to see **** or his bike in my shop ever again. I am also willing to bet that **** has yet to get his bike running or has he taken it to another shop for repairs.
****** ** ******* OWNER
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.