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Unique Cycles

Phone: (412) 681-0861 Fax: (412) 687-2455 View Additional Phone Numbers 3920 Penn Ave, Pittsburgh, PA 15224 http://www.uniquecyclespa.com

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Description

This is a motorcyle dealer that also provides service and repair.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Unique Cycles include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: July 28, 2010 Business started: 01/01/2000 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov

Type of Entity

Sole Proprietorship

Business Management
Mr. George Williams, Owner
Contact Information
Principal: Mr. George Williams, Owner
Business Category

MOTORCYCLES-DEALERS MOTORCYCLES-REPAIRING & SERVICE MOTORCYCLES-SUPPLIES & PARTS TRAILERS-REPAIR & SERVICE AUTO REPAIR & SERVICE AUTO PARTS & SERVICE MOTOR SCOOTERS - DEALERS AUTO PARTS & SUPPLIES - NEW

Alternate Business Names
Unique Vehicles

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3920 Penn Ave

    Pittsburgh, PA 15224 (412) 681-0861

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (412) 683-2453(Phone)
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Complaint Detail(s)

8/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my motorcycle into the shop to be worked on. Told the gentlemen what was happening and that I just replaced the battery and it is still covered under the 90 day warantee and if that is the issue I will need to return it. He began looking at the motorcycle and called and told me the regulator needed replaced or the stator. I should purchase the regulator first because it is the cheaper of the two and quoted me at $30 or $40 part versus $130. So I went with that, never heard back for another week and I called him back to see how it was going and he said that didn't fix it he had to order the stator. Called him back the following week to see how it was and he informed me the bike was done and he has been trying to call me. After I get my final bill the total cost was $380. $110 for the regulator that was supposed to be $30-$40. $140 for the stator and various labor and taxes for the rest. He also informed me my battery was bad and had to replace it, sending the new one back and installing a new one. This was done without permission, adding an additional $60 to my bill for a grand total of $440. I then took the bike 2.5 miles to work where it wouldn't start again. I called the place back and they said it sounds like nothing they worked on and don't know what to tell me.

Desired Settlement: I would like the refund on labor, the battery (because I told him I could return the other one), and the difference in the quoted verbal price on the Regulator.

Business Response:

In regard to complaint number ******* (**** ******):

When this bike was brought to us, **** told me what the problem was and I told him it could be one of two things (the regulator or the stator). I suggested that he purchase the regulator first because it was the cheaper of the two items. I at no time told him that it was $30 to S40 dollars. I have been in the business for over 20 years and know very well that you cannot buy a regulator for that price. I may have told him that the difference between the two parts was $30 to S40 thus the misunderstanding. When we took the bike apart, it was apparent that someone else had worked on it. The wiring was taped together. I ordered the regulator ($115.00) and installed it but it did not solve the problem. I ordered the stator ($140.00) and installed it. His battery would not charge, it was obvious to me that there was nothing wrong with the battery and that his bike was the problem. I had to put a battery in the bike to test drive it so I gave him a new battery at cost ($60.00). (This was done mainly in an effort to save time). I was hoping that with all the new parts and the extensive work we did on the bike that it would start and run good and it did. When **** picked up the bike I told him I did everything I could to correct the problem. I also told him that I was only charging $100.00 labor even though my mechanic and I spent well over 15 hours on his bike.

**** drove the bike to work and then he called and said that the bike would not start again. It was obvious that there were other issues with this bike maybe a short we could not locate, because something keeps draining the battery. At this time, I told **** that there was nothing I did to cause this situation and everything I did was to try to solve the problem. I also told **** that I was not interested in any further research especially since he did not seem to understand the extent of the damage.

RESOLUTION:

I am willing to return the $60.00 he paid for the battery and against my better judgment I will give him the $100.00 labor back (I say this because I clearly worked on the bike in an effort to correct the problem). I do not want to see **** or his bike in my shop ever again. I am also willing to bet that **** has yet to get his bike running or has he taken it to another shop for repairs.

****** ** ******* OWNER

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.   

Regards,

 

**** *******

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.