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BBB Accredited Business since

Castrol Premium Lube Express

Phone: (412) 244-9078 Fax: (412) 244-8413 501 Rodi Rd, Penn Hills, PA 15235

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This company offers auto repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Castrol Premium Lube Express meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Castrol Premium Lube Express
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 20, 1997 Business started: 01/01/1997 in PA
Type of Entity


Business Management
Mr. Cary M Miller, Owner Ms. Bonnie Ann Miller, VP
Contact Information
Principal: Mr. Cary M Miller, Owner
Business Category


Alternate Business Names
Miller's Parkway East Automotive Inc
Industry Tips
Auto Repair

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/19/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I came in for oil change and to have my vechicle serviced. The entire service was done in 6 minutes by 1 person including paperwork. When I left thew windshield washer fluid was not serviced, the air filter had leaves on it, the tires were over pressure, and the oil was overfilled by 2 quarts. He did not do the service specified I went to Firestorne the next day to have the services performed.

Desired Settlement: A refund + git card to other Castrol location for my time.

Business Response:

First of all, it is not possible to perform an oil change in 6 minutes. There were 2 tecs on his vehicle. I was under the car draining the oil, changing the oil filter, checking the under car checks. Rich was on top checking fluids, belts, tire pressures, air filter, filling the oil. While I will admit that we do not remove the air filters and clean out the air filter boxes if the air filter is new or clean. We do clean out air filter boxes when we replace air filters. As far as the tire pressures go, if there was a problem with the pressures the tire pressure monitoring system would have come on to let the customer know there is a problem with pressure. I do not know why this person has such a problem with me. We gave him the same service we give everyone else.  I think he is upset because we are efficient and fast ( 11 to 14 min average) and he thinks we didn't do everything we were supposed to. We did! I will not refund any money on a lie!  Sincerely, Cary M***** / Castrol Premium Lube Express

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Castrol Premium Lube Express
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)