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Description

This corporation offers lighting products for retail & wholesales customers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pegasus Lighting meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pegasus Lighting include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Pegasus Lighting
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 10, 2003 Business started: 04/01/1987 in PA Business incorporated 04/01/1987 in PA
Type of Entity

Corporation

Business Management
Mr. Thomas E Farin, Former President Mr. Chris Johnson, President
Contact Information
Principal: Mr. Thomas E Farin, Former President
Principal: Mr. Chris Johnson, President
Business Category

LIGHTING FIXTURES-RETAIL LIGHTING FIXTURES-SUPPLIES & PARTS ELECTRIC EQUIPMENT & SUPPLIES-RETAIL

Products & Services

Pegasus Lighting offers the following product(s): Barbecue Lights, Battery Operated Lights, Cabinet Lighting, Desk Lamps, Display Lights, Exhaust Fans, Exit Signs & Emergency Lighting, Fluorescent Light Fixtures, LED Lighting, Light Boxes, Picture Lights, Recessed Lighting, Rope Lights, Step Lights, Trade Show Lighting, Transformers, Under Cabinet Lighting, Xenon Fixtures

Method(s) of Payment
VISA, MasterCard, American Express, or Discover credit cards; PayPal; VISA or Mastercard debit cards; money order; cashier's check; wire transfer; personal check; business check for company credit accounts
Refund and Exchange Policy
You may return your new Pegasus Lighting product at your expense within 45 days of delivery for a complete refund excluding the cost of shipping or any minimum order charges.  To return a product, follow these steps:

1. The returned product must be in "factory fresh" condition and in its original packaging.*
2. Request a Return Goods Authorization Number (RGA#) using our  online RGA form or by calling our Customer Service Department toll-free at 800.392.4818.
3. After requesting an RGA#, one will be emailed to you within 1-2 business days. This email will contain complete instructions for returning the merchandise at your expense. Print out a copy of your RGA email and place that email inside the box(es) with your returned items. Then, ship the returned product to Pegasus Lighting as early as possible and on or before the 45th day from the date of the original delivery.**

*If items are not returned in "factory fresh" condition and in their original packaging a Restocking Fee of 10%-30% will be charged. The amount of this charge will be decided on a case-by-case basis and be determined by the condition of the product and the state of the original packaging. 

**Any items returned to Pegasus Lighting that were not sent within 45 days of the original delivery date will be considered an unauthorized return, and the customer will not receive credit for the product and Pegasus Lighting will not ship the product back to you.


Alternate Business Names
Pegasus Associates Lighting

Additional Locations

  • 3709 W 3rd Ave

    Beaver Falls, PA 15010 (724) 846-5137 (800) 392-4818

  • THIS LOCATION IS NOT BBB ACCREDITED

    9005 Shellwood Ct

    Raleigh, NC 27617

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/28/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased a fixture from Pegasus distributor and in less that a year, the fixture and a subsequent replacement fixture failed. The distributor has refused to furnish a replacement.

Desired Settlement: Replace defective lighting fixture

Business Response:

Customer placed an order with us on 7/9/2015.

 

On 7/21/2015 the customer contacted us to request a replacement for one of his fixtures due to the fixture being defective.  We shipped out the replacement fixture to the customer that day.  The customer communicated to us "Thank you for your help making this process so pleasant."

 

On 11/12/2015 the customer contacted us again asking us "What was the manufacturer warranty period for the fixture that he purchased?"  We responded that the manufacturer did not have a warranty for that fixture and that we had a 45-day return period.  This was the last communication that we received from this customer.  At no time did the customer communicate to us that he felt that his replacement fixture was also defective.  We did not learn this until he filed this complaint.

 

Once I received the BBB complaint that the customer filed I called him.  I spoke to the customer over the phone.  He communicated to me that on the morning he filed the complaint with us, he had first contacted the manufacturer of the fixture attempting to receive a replacement.  The customer communicated to me over the phone that the manufacturer "hung up on him."  After the manufacturer "hung up on him" he then filed the complaint against us instead of the manufacturer.

 

When I spoke to the customer over the phone I told him that I would have a technical customer service rep contact him to determine if the fixture was indeed defective or if there was an issue with installation.  Our technical customer service rep felt that the fixture was in fact defective, so we contacted the manufacturer on his behalf, communicated that we felt the fixture was defective, and arranged for a replacement fixture to be sent to our customer.

 

Thus, the customer is receiving a replacement fixture.  If the customer would have told us back on 11/12/2015 that his first replacement fixture was defective we would have been able to solve the problem at that time in a similar fashion.

 

We were not aware that he had another defective fixture before he filed this complaint.  Either way, the customer is very happy with how we have handled his issue and is receiving a replacement fixture.

 

Chris J******

President & CEO, Pegasus Lighting

Consumer Response:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Pegasus Lighting
Positive Experience (0 reviews)
Negative Experience (0 reviews)
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