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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This corporation offers lighting products for retail & wholesales customers.
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A BBB Accredited Business since
BBB has determined that Pegasus Lighting meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pegasus Lighting include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Thomas E Farin, Former President Mr. Chris Johnson, President
LIGHTING FIXTURES-RETAIL LIGHTING FIXTURES-SUPPLIES & PARTS ELECTRIC EQUIPMENT & SUPPLIES-RETAIL
Products & Services
Pegasus Lighting offers the following product(s): Barbecue Lights, Battery Operated Lights, Cabinet Lighting, Desk Lamps, Display Lights, Exhaust Fans, Exit Signs & Emergency Lighting, Fluorescent Light Fixtures, LED Lighting, Light Boxes, Picture Lights, Recessed Lighting, Rope Lights, Step Lights, Trade Show Lighting, Transformers, Under Cabinet Lighting, Xenon Fixtures
Method(s) of PaymentVISA, MasterCard, American Express, or Discover credit cards; PayPal; VISA or Mastercard debit cards; money order; cashier's check; wire transfer; personal check; business check for company credit accounts
Refund and Exchange PolicyYou may return your new Pegasus Lighting product at your expense within 45 days of delivery for a complete refund excluding the cost of shipping or any minimum order charges. To return a product, follow these steps:
*If items are not returned in "factory fresh" condition and in their original packaging a Restocking Fee of 10%-30% will be charged. The amount of this charge will be decided on a case-by-case basis and be determined by the condition of the product and the state of the original packaging.
**Any items returned to Pegasus Lighting that were not sent within 45 days of the original delivery date will be considered an unauthorized return, and the customer will not receive credit for the product and Pegasus Lighting will not ship the product back to you.
Alternate Business NamesPegasus Associates Lighting
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (724) 846-5137(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Purchased a fixture from Pegasus distributor and in less that a year, the fixture and a subsequent replacement fixture failed. The distributor has refused to furnish a replacement.
Desired Settlement: Replace defective lighting fixture
Customer placed an order with us on 7/9/2015.
On 7/21/2015 the customer contacted us to request a replacement for one of his fixtures due to the fixture being defective. We shipped out the replacement fixture to the customer that day. The customer communicated to us "Thank you for your help making this process so pleasant."
On 11/12/2015 the customer contacted us again asking us "What was the manufacturer warranty period for the fixture that he purchased?" We responded that the manufacturer did not have a warranty for that fixture and that we had a 45-day return period. This was the last communication that we received from this customer. At no time did the customer communicate to us that he felt that his replacement fixture was also defective. We did not learn this until he filed this complaint.
Once I received the BBB complaint that the customer filed I called him. I spoke to the customer over the phone. He communicated to me that on the morning he filed the complaint with us, he had first contacted the manufacturer of the fixture attempting to receive a replacement. The customer communicated to me over the phone that the manufacturer "hung up on him." After the manufacturer "hung up on him" he then filed the complaint against us instead of the manufacturer.
When I spoke to the customer over the phone I told him that I would have a technical customer service rep contact him to determine if the fixture was indeed defective or if there was an issue with installation. Our technical customer service rep felt that the fixture was in fact defective, so we contacted the manufacturer on his behalf, communicated that we felt the fixture was defective, and arranged for a replacement fixture to be sent to our customer.
Thus, the customer is receiving a replacement fixture. If the customer would have told us back on 11/12/2015 that his first replacement fixture was defective we would have been able to solve the problem at that time in a similar fashion.
We were not aware that he had another defective fixture before he filed this complaint. Either way, the customer is very happy with how we have handled his issue and is receiving a replacement fixture.
President & CEO, Pegasus Lighting
Customer Reviews Summary