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BBB Accredited Business since
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This company offers bathroom remodeling and acrylic tub liners with seamless walls.
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A BBB Accredited Business since
BBB has determined that Bath Fitter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bath Fitter include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA000641.
Type of Entity
Business ManagementS J Lucci III, Sec / tres Mr. Frank J Witkowski, President Mr. James Lucci, Production Manager Mrs. Maribeth Lucci, Sales Manager Mr. Paul Sroka, Production Manager Ms. Jackie Swiontek, Financial Manager
KITCHEN & BATH-DESIGN & REMODELING HOME IMPROVEMENTS BATHTUBS & SINKS-REPAIR & REFINISH BATHS-EQUIPMENT & SUPPLIES COUNTER TOPS KITCHEN CABINETS & EQUIPMENT-HOUSEHOLD PLUMBING FIXTURES, PARTS, SUPPLIES-RETAIL BATHROOM REMODELING KITCHEN REMODELING
Method(s) of PaymentCash, Check, Visa Master Card
Alternate Business NamesBath Fitters of Pittsburgh FJW Investments, Inc Gutter Glove of Greater Pittsburgh Pittsburgh Bathfitter
Industry TipsPennsylvania Home Improvement Consumer Protection Act
214 Pleasant Dr
Aliquippa, PA 15001 Directions
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Additional Phone Numbers
- (724) 375-7242(Phone)
- (724) 378-5000(Phone)
- (724) 728-3770(Phone)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: This company is not what they say they are. We had a main floor bathroom remodeled . When a representative called to schedule the work on the third week of August. I received a phone call the following week on Thursday and were told it was bumped up to the following week. The job was to start on a Monday and be completed the following Monday. When that Monday came they said oh by the way the shower stall will be installed on Tuesday. When the shower installer came on Tuesday to complete the plumbing, that evening the plumbing was leaking down in my basement. Called the salesman and told him they needed to get someone here to fix it. An hour later he called back and said he had called 3 people and no one answered his call. My husband went down and turned the valve off. The next day no phone calls from bathfitters. The man that installed the shower came out and said someone must have been messing with the line and could not see any leaks. I had to take a flashlight and show him where the leak was after opening the valve again. Finally fixed it. Had to call a glass company myself to get someone out to measure for the shower door. They were very friendly. When my husband came home from work he was very dissatisfied with the work. I called bathfitters the next morning and told them they needed to send someone out to check the work. He came out was not pleased as well. They had to reorder a flooring, fix the plumbing, touch up the paint where they scraped the wall. The job was not completed. We had a gurgling on the main floor bathroom every time you flushed the upstairs toilet. Had sent a plumber out and he couldn't resolve it. Said something about not enough air flow, meanwhile never had this issue until bathfitters came out. Said it could be septic issues. Had someone come out and clean the septic system. The issue still remains. A representative called and wanted us to sign off on the job which was over a month for a 6 day supposed to be job. I told her the issue was not corrected. The rep called the plumber and had him come out and stick an electric snake in the line. While he did that his electric snake broke. He had suggested to call and get someone out with a camera at our own expense to check it out. We did not do that. The rep finally called back a few more times and wanted the final payment. Two weeks went by and she sent us a payment in full notice with a discount of 250.00 . Meanwhile we still have the issue. My husband sent a check for the amount requested. They are not a trustworthy company. When I called them with the continuing issue , I asked to speak with the manager and they told me I could not. After paying a little more than 16,000 dollars for a so called company . Very disappointed. Very dissatisfied with this establishment. Do not recommend this company at all.
Desired Settlement: I feel that they should have deducted more . With all the issues and still have the issue. We have never had this issue until they came to our house.
December 16, 2015
Dear ******** ****:
On Mon, Dec 28, 2015 at 3:57 PM, *** ****** ********************> wrote:
January 4, 2016
Dear ******** ****:
We would love to resolve the issues with this job. We mentioned possibly having the county inspector inspect their sewage system to assess the problem. In her response she makes no mention of that offer. We could go back and forth forever with he said she said or who did or didn't do what. But that does nothing to solve their problem. She mentions several times they feel they should be compensated; we don't object to this if it is fair. How much do they feel they should be compensated? Or what would they like us to do for them? We can't respond to their wants if they don't make them known to us. Again, we want to resolve this issue and are willing to work with them.
Bernadette L**** Customer Service Manager
On Tue, Jan 19, 2016 at 7:11 AM, *** ****** ********************> wrote:
Dear ******** *****
We did finish this job. But we realize this customer wants compensation. What is the exact amount of compensation they would like?
Please let us know so we can resolve this issue.
Customer Service Manager
See the attached letter.
Dear ******** *****
This is in response to complaint ********.
As we expressed in the last response to this customer's complaint we are willing to resolve this issue as long as it is reasonable and fair. However, the latest request from this customer is unacceptable. They would now like us to take responsibility for their preexisting property issues.
We were hired to install a shower base system with accessories, wall & vanity cabinets, faucets, commode & floor. At no time did we have anything to do with the existing outside sewer line, septic tank or leach bed. On the contrary from the very first day we were there our plumber told the customer the septic tank was full and needed cleaned out. When they complained about hearing the gurgling noise after the remodel we sent a plumber out to snake the line. Again we told the customer that their septic tank & leach bed were full. Finally the customer did get the septic tank cleaned out.
But they did nothing with the sewer line or leach bed. This being said now the customer wants their septic system redone as apparent in the estimates they submitted. Which shows the problem is in the sewer line from the house to the septic system not inside the bathroom that we installed new fixtures in. They had a preexisting septic issue which had nothing to do with the work we did at their home. It is inconceivable that they want us to pay for their preexisting issues with their septic system.
We have no problem taking responsibility for the things we do. However, we cannot take responsibility for the home owners outside property issues. We did everything stated in our contract with this customer. We even gave them a discount because they felt they were entitled to one because the job took longer than they felt it should have. The added time frame was due to the customer making changes after the job started and the septic system. We cannot take responsibility for the homeowners preexisting property issues.
Bernadette L**** Customer Service Manager
On Thursday, March 24, 2016,1:19 PM, *** ****** ********************> wrote:
I have received and reviewed the response given from bathfitters. First of all, the issue was not ongoing. We did not have this issue until they came into our home and remodeled our bathroom.
As I have stated that in previous responses. You were the one that suggested that l get an estimate, and that is what I did. The reason why it took so long was because they didn't do the job correctly the first time. They never mentioned that there was an issue with the septic system.
They had their master plumber come out and said their possibly could be a sludge buildup, he recommended that we get the septic system cleaned out. That is what we did. We had never suggested for a discount for this project like she stated in her last response. That is a false statement. They need to take responsibility for the issue that was not preexisting, i don't think they feel that they should admit to their error. Because of this, now we have to repair the damage done by bathfitters. This company is not standing up to their error. Not a trustworthy company. Do I continue to dispute this? There will never be a resolution as long as they continue to falsify actions. It is so sad that people have to lie in order to get ahead!
*** ****** Dissatisfied homeowner