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BBB Accredited Business since

Vanko Trading Inc

Phone: (724) 359-2289 Fax: (877) 350-3615 2750 Constitution Blvd, Beaver Falls, PA 15010 View Additional Email Addresses View Additional Web Addresses

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Vanko Trading Inc offers Health, Fitness, Wellness, Camping, Outdoor, and Survival equipment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vanko Trading Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vanko Trading Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Additional Information

BBB file opened: November 21, 2007 Business started: 07/01/2006 in NC Business incorporated: 09/01/2006 in NC
Type of Entity


Business Management
Mr. Steve Kirchhof, President
Contact Information
Principal: Mr. Steve Kirchhof, President
Business Category


Method(s) of Payment
Visa, Mastercard, American Express, Discover, PayPal, Google
Refund and Exchange Policy
Customers may return their order within 30 days of receipt.  Prior authorization is required.  Unless the item is damaged or defective, the customer is responsible for shipment back to us.  Note that we offer trial periods of 30 to 90 days with no restocking fees for several products.  Please see our web sites for more details.
Alternate Business Names
Better Health Innovations Buckle Outfitters Paracord Store Survival Camping World Survival Central

Additional Locations

  • 2750 Constitution Blvd

    Beaver Falls, PA 15010


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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  • Billing or Collection
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  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

2/27/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I purchased two items from the web site, which is part of Vanko Trading Inc. I placed the order on 29 Jan 2015, the order was accepted on 30 Jan 2015 and my credit card was charged the full amount ($89.90). After getting no other email about my shipment nearly a week later, I checked my order status via the web site on or about 4 February to find that the status showed "Estimated shipping date 2/2/2015." I attempted to email through the sites "Contact Us" email feature, but got a notice the email could not be delivered. I called the toll free number on the web site for customer support, and got a nice lady who told me the number I call is "inactive"--she was not affiliated with Survival Central or Vanko Trading. I found a different phone number on the Survival Central's Facebook site, but every time I called it I got a fast-busy signal. I continued to check the Order Status through yesterday (9 Feb) and it had the same 2/2/2015 estimated shipping date. Then today (Tuesday,11 Feb 2015) my order status changed to show "Released For Shipment," but I have yet to get any kind of communication from the company about the shipment.

Desired Settlement: I want my products delivered as ordered. I researched them and know they are good products, I just have a complaint about the company I chose to order them from. If I cannot get assurances from a representative of Vanko Trading Inc that the products will be delivered as ordered to arrive at my home address before 1 March 2015, then I want a full refund credited to the credit card I used to make this purchase.

Business Response: This order was delivered. Sorry for any delay.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 


***** *****

12/18/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Made an online puchase for $268.00 on Nov 20th 2013. Website specified items (Cleanroom air filters) are in stock and continue to be today. Credit card was charged, however no items have been delivered. Today (Dec 2, 2013 - two weeks later) When I track my order with Vanco, it shows the order has been released for shipping, but no shipment has been made. I am unable to reach customer service after calling numerous times. Their website specifies they offer support 7days a week. They ask you to leave a message for a callback, but when you phone and select "place an order" option, they pickup the telephone right away. HORRIBLE BUSINESS PRACTICES - CHEATS.

Desired Settlement: I want my money back plus damages.

Business Response: Customer ordered with a PO Box shipping address.  As these items are shipped UPS Ground, we cannot ship to a PO Box.  We contacted the customer via email on 11/20/2013 requesting a physical shipping address and again on 11/27/2013.  These emails were not answered.

We examined all phone records from his area code (504), and verified that we did not receive any messages from the customer until yesterday at 3:04 PM.  There were no details in the message left for us.  We were unable to get a hold of the customer, but a message was left.
Our customer service hours are on our web site.  We use an outside service to give our customers the convenience of ordering 24 hours a day, but we clearly state in several places that customer service is available from 8:00 AM to 5:00 PM Monday through Friday.  If contact is attempted outside of these hours, or if the lines are busy, a message can be left.  All messages are returned the same day, but if there is no message, then we obviously cannot respond.
We have cancelled the order and refunded the card.