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BBB Accredited Business since
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Vanko Trading Inc offers Health, Fitness, Wellness, Camping, Outdoor, and Survival equipment.
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A BBB Accredited Business since
BBB has determined that Vanko Trading Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Vanko Trading Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMr. Steve Kirchhof, President
Method(s) of PaymentVisa, Mastercard, American Express, Discover, PayPal, Google
Refund and Exchange PolicyCustomers may return their order within 30 days of receipt. Prior authorization is required. Unless the item is damaged or defective, the customer is responsible for shipment back to us. Note that we offer trial periods of 30 to 90 days with no restocking fees for several products. Please see our web sites for more details.
Alternate Business NamesBetter Health Innovations Buckle Outfitters Paracord Store Survival Camping World Survival Central
2750 Constitution Blvd
Beaver Falls, PA 15010 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: Made an online puchase for $268.00 on Nov 20th 2013. Website specified items (Cleanroom air filters) are in stock and continue to be today. Credit card was charged, however no items have been delivered. Today (Dec 2, 2013 - two weeks later) When I track my order with Vanco, it shows the order has been released for shipping, but no shipment has been made. I am unable to reach customer service after calling numerous times. Their website specifies they offer support 7days a week. They ask you to leave a message for a callback, but when you phone and select "place an order" option, they pickup the telephone right away. HORRIBLE BUSINESS PRACTICES - CHEATS.
Desired Settlement: I want my money back plus damages.
Customer ordered with a PO Box shipping address. As these items are shipped UPS Ground, we cannot ship to a PO Box. We contacted the customer via email on 11/20/2013 requesting a physical shipping address and again on 11/27/2013. These emails were not answered.
We examined all phone records from his area code (504), and verified that we did not receive any messages from the customer until yesterday at 3:04 PM. There were no details in the message left for us. We were unable to get a hold of the customer, but a message was left.
Our customer service hours are on our web site. We use an outside service to give our customers the convenience of ordering 24 hours a day, but we clearly state in several places that customer service is available from 8:00 AM to 5:00 PM Monday through Friday. If contact is attempted outside of these hours, or if the lines are busy, a message can be left. All messages are returned the same day, but if there is no message, then we obviously cannot respond.
We have cancelled the order and refunded the card.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved