Are You the Business Owner of Vanko Trading Inc?
If yes, click here to login.
4 of 5 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Vanko Trading Inc offers Health, Fitness, Wellness, Camping, Outdoor, and Survival equipment.
Request a Quote
A BBB Accredited Business since
BBB has determined that Vanko Trading Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Vanko Trading Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMr. Steve Kirchhof, President
Method(s) of PaymentVisa, Mastercard, American Express, Discover, PayPal, Google
Refund and Exchange PolicyCustomers may return their order within 30 days of receipt. Prior authorization is required. Unless the item is damaged or defective, the customer is responsible for shipment back to us. Note that we offer trial periods of 30 to 90 days with no restocking fees for several products. Please see our web sites for more details.
Alternate Business NamesBetter Health Innovations Buckle Outfitters Paracord Store Survival Camping World Survival Central
2750 Constitution Blvd
Beaver Falls, PA 15010 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I purchased two items from the SurvivalCentral.com web site, which is part of Vanko Trading Inc. I placed the order on 29 Jan 2015, the order was accepted on 30 Jan 2015 and my credit card was charged the full amount ($89.90). After getting no other email about my shipment nearly a week later, I checked my order status via the SurvivalCentral.com web site on or about 4 February to find that the status showed "Estimated shipping date 2/2/2015." I attempted to email through the sites "Contact Us" email feature, but got a notice the email could not be delivered. I called the toll free number on the web site for customer support, and got a nice lady who told me the number I call is "inactive"--she was not affiliated with Survival Central or Vanko Trading. I found a different phone number on the Survival Central's Facebook site, but every time I called it I got a fast-busy signal. I continued to check the Order Status through yesterday (9 Feb) and it had the same 2/2/2015 estimated shipping date. Then today (Tuesday,11 Feb 2015) my order status changed to show "Released For Shipment," but I have yet to get any kind of communication from the company about the shipment.
Desired Settlement: I want my products delivered as ordered. I researched them and know they are good products, I just have a complaint about the company I chose to order them from. If I cannot get assurances from a representative of Vanko Trading Inc that the products will be delivered as ordered to arrive at my home address before 1 March 2015, then I want a full refund credited to the credit card I used to make this purchase.
Business Response: This order was delivered. Sorry for any delay.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Read Complaint Details
Complaint: Made an online puchase for $268.00 on Nov 20th 2013. Website specified items (Cleanroom air filters) are in stock and continue to be today. Credit card was charged, however no items have been delivered. Today (Dec 2, 2013 - two weeks later) When I track my order with Vanco, it shows the order has been released for shipping, but no shipment has been made. I am unable to reach customer service after calling numerous times. Their website specifies they offer support 7days a week. They ask you to leave a message for a callback, but when you phone and select "place an order" option, they pickup the telephone right away. HORRIBLE BUSINESS PRACTICES - CHEATS.
Desired Settlement: I want my money back plus damages.
Customer ordered with a PO Box shipping address. As these items are shipped UPS Ground, we cannot ship to a PO Box. We contacted the customer via email on 11/20/2013 requesting a physical shipping address and again on 11/27/2013. These emails were not answered.
We examined all phone records from his area code (504), and verified that we did not receive any messages from the customer until yesterday at 3:04 PM. There were no details in the message left for us. We were unable to get a hold of the customer, but a message was left.
Our customer service hours are on our web site. We use an outside service to give our customers the convenience of ordering 24 hours a day, but we clearly state in several places that customer service is available from 8:00 AM to 5:00 PM Monday through Friday. If contact is attempted outside of these hours, or if the lines are busy, a message can be left. All messages are returned the same day, but if there is no message, then we obviously cannot respond.
We have cancelled the order and refunded the card.