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BBB Accredited Business since
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This company does heating, air conditioning, plumbing and electrical.
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A BBB Accredited Business since
BBB has determined that Staab & Sons Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Staab & Sons Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
Type of Entity
Business ManagementMr. Mike Staab, President Mr. Raymond Staab, Owner
HEATING & AIR CONDITIONING HEAT EXCHANGERS THERMOSTATS AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR AIR CONDITIONING SUPPLIES & PARTS BOILERS-NEW & USED BOILERS-SUPPLIES & PARTS HEATING EQUIPMENT HUMIDIFYING APPARATUS FURNACE SALES & SERVICE AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS-REPAIR & CLEANING ELECTRIC CONTRACTORS HEAT PUMPS HEATING CONTRACTORS PLUMBING CONTRACTORS
Alternate Business NamesJerome L Stabb & Sons Inc Staab, Jerome L & Sons Inc
Industry TipsHome Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act
1921 Saw Mill Run Blvd
Pittsburgh, PA 15210 (412) 881-6100 Directions
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Read Complaint Details
Complaint: We recently purchased a home, the seller found Staab & son's Plumbing to do all of our plumbing and heating work. We were assured at close the home would be free of any leaks and that the heat would work. Staab plumbing was to do this work. We had a final inspection done on the home and our inspector found the lines were over pressurized and that had to be adjusted. the over pressurizing of the lines can weaken unions in the plumbing. Two days after the inspection where our inspector approved it, a leak appeared on the second floor surrounding a radiator and the kitchen and basement, the second floor leak was around the radiator, the plumbing company did extensive work over the radiators. The home was vacant, and still is, no one turned a spigot in the home since the final inspection to the time we went in and found the leak, The home had NO leaks before this company came in, it is VACANT, the floor where the leak was occuring is not damaged indicating it is a new leak, the floor had a puddle under the radiator. Mike staab indicated this new repair would start at 650.00 and go up from there, This is the guarantee from **** *****:This is to verify that only the plumbing and heating work performed by Staab & Son Inc. Specifically at this location is guaranteed for a period of (1) year.Sincerely, ******* ** *****###-###-####we have no details about "what" work they did, this is a generalized guarantee designed to cover nothing. They did access all radiators because they bled the lines.Not only do we have a serious leak, we can not use our heat in a 4500+sq ft home. FYI: this company also ruined a vintage sink by leaving industrial strength draino in the sink overnight and the bottom was completely rotted out, he told me initially well it is old...(it was not ruined i have before and after shots) he only replaced when i demanded something to be done, he was not going to do anything? This is wierd the new repairs are starting at the amount he paid to repair the sink. I have picture
Desired Settlement: We need this repair done asap since it is doing damage to our internal walls. We can not use our heat in the home, all 4500+ sq ft. This is damage done by this company. e ere assured the repairs would be covered. Staab is saying, no it starts at 650.00 (funny how that is the cost of the sink he replaced)This company is responsible.
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As Staab indicates in their response:
"it was understood that we would only guarantee the work that we actually performed due to the fact
I would like to point out our inspector had to stop inspection on four separate times due to safety, and or the systems not being functional, such as the water not able to be turned on. All work done by this company was to bring these systems FUNCTIONAL. In fact, this pressure valve issue was found by our inspector and he told the company about it. This exact valve is spraying water in our basement when we fire the boiler up. One out of 5 inspections this system squeaks by the final one. This boiler in fact has never been seen to be functional longer than 30 minutes. I am not asking for a whole new heating system, just simply a functional one.
This inspector was out ther 4+ times to inspect this same system and could never finish inspections due to problems even firing up both the hot water heater, and the boiler along with a multitude of other issues -many times.
Also Just as Staab indicates as his work:"over pressurized system, which had a pre-existing problem, caused by an old component (pressure reducing valve) that needed adjusting- *these were old existing problems that needed to be corrected and we did correct them as part of our job" This exact pressure valve is spraying water all over our basement. They tell us right in the above quote- this issue is their scope of the guarantee.
The sink was ruined by this company, he tried to get multiple companies to refinish the sink. Each one told him the damage was too severe to even attempt to refinish it. The final company who ultimately refinished the sink initially told me, directly to my face, it was beyond repair. I have pictures of the damage, it is FAR from a staining issue.
What good is a guarantee if further charges apply?
Dear Better Business Bureau:
First the complaint issued if you check our record does not match the way we do business. I've enclosed *********'s original complaint to us and also our response to that complaint. I've circled items on the complaint to the BBB that are not accurate and require rebuttal.
First off we were hired by the seller ****** **** not ********* ****. We were given a list of repairs to accomplish for the seller, all of which were quoted, accomplished and approved by a home inspector up until the time we were completely finished with our work on this particular job site. As a part of checking the boiler system, the only radiator that was leaking during our involvement on the job was the 3rd floor radiator which was corrected and inspected by the home inspector. Please note this boiler system is at least 30 to 50 years old. We were told by the seller to only address any apparent defects and work up an estimate so that the boiler system was functional and safe. We fulfilled this part of our agreement and it was understood that we would only guarantee the work that we actually performed due to the fact that the system is in excess of 30 to 50 years otd.
It is a common business practice for any company to only guarantee the work they performed, unless the customer wanted to buy a service agreement (for an extra amount of money) to cover old existing equipment, piping, radiators, plumbing, all of which has been in existence and operating for more than 30 to 50 years. We did not offer such a guarantee; if we had we would have requested more money to cover such an old system. From experience these old systems can last for several more years or they can be a chronic problem due to the fact of its age and wear and tear. Leaks can pop up from time to time. This is the reason we did not guarantee this old system and would not due to the fact of all the concealed piping that you cannot see and because of its age, coupled with the fact that we did not install it. All the things we did guarantee were the specific work we performed. Please note, during our time on this job site the 1st floor radiator and 2nd floor radiator never leaked nor did we work on them / and the home inspector inspected therr^and they were not leaking at the time when we were finished with the job.
The point ********* made about us bleeding the air out of all the radiators is true but this procedure was done during our work on the job and again was inspected and passed by the home inspector. I also might add, as a courtesy to ********* when she first notified us of the leaks on the lst and 2nd floor, I sent a technician there free of charge to examine the problem only to find that the leaks were 2 brand new leaks that had nothing to do with the air vents. I might also add just because we opened the 30 to 50 year old vents to bleed the air out of the system (which is normal procedure) doesn't mean we own the whole radiator. I might also add the vents were not leaking. In short the new owners are trying to get us to fix a problem that was non-existent during our time on the job, and neither of these radiators were a part of our estimates. I also might add that if they had leaked while we were on the job, we would have worked up an additional estimate and repaired them at an additional cost.
The over pressurized system the owner refers to was due to an old pre-existing problem caused by an old component (pressure reducing valve) that needed to be adjusted and an expansion tank that needed to be drained. These were old existing problems that needed to be corrected and we did correct them as a part of our job which we did. The home inspection took place days after this work and no leaks were existent, the boiler system was functioning and safe. To say that is what caused the leaks is pure speculation as they didn't leak even after we corrected the problem. Also the pressure was under 30 lbs PSI which does not qualify as an over pressurized system as the relief value on the boiler blows off @30 lbs to protect the boiler and the piping system. To say the system was over pressurized is technically
inaccurate and an exaggeration but the 28 lbs in question was a pre-existing condition and was corrected as part of our work and not caused by our company, but corrected by our company.
As far as the stained sink is concerned, our plumber in an attempt to clear a drain, poured drain cleaner down a drain. It bubbled up and stained an already stained sink. He did not fill the sink up with drain cleaner. ****** ****, the seller who we were working for at the time said the sink was already stained and to wait and see if the buyers (*********) have a problem with it. From the get-go we offered to replace or refinish the sink with *********, she did not have to "demand" for us to do so. The sink was not rotted through as stated in her complaint, the finish was stained. She elected to have the "rotted sink" refinished, not replaced, which we did. The sink was refinished and Staab & Sons, Inc. paid the bill.
In short, these leaks are the responsibility of either the seller or the buyer. Due to the fact the leaks were non-existent at the time of our inspection, and were not items we estimated or worked on, and are not a part of our guarantee, and due to the fact the home inspector inspected these items at the end of our involvement with this job and passed the system with no leaks, it is not our responsibility and nowhere in our guarantee did we imply that we would guarantee this old existing system but was very specific to note that we would only guarantee the work that we specifically performed, (Please see attachments.)
The work that needs to be done and is in question is not warranty work, it is new work, and because it is new work someone will have to pay to have it done. The price we quoted, approximately $650.00 and up will involve a technician a minimum of 1/2 day plus parts. It is not an easy job. *********'s insinuation that we are trying to get back our $650.00 sink repair is sadly mistaken and she is not aware of the costs to do such a job.
********** * *****
Staab & Sons, Inc.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|9/19/2013||Problems with Product/Service | Complaint Details Unavailable|