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BBB Accredited Business since
Phone: (814) 443-3310 Fax: (814) 443-3314 245 Forward Blvd, Somerset, PA 15501
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This sole proprietorship offers electrical service, installations, complete wiring & heating & air conditioning installation services.
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A BBB Accredited Business since
BBB has determined that Shane Shaffer Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Shane Shaffer Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA000340.
Type of Entity
Business ManagementMr. Shane Shaffer, Owner
HEATING & AIR CONDITIONING HEAT EXCHANGERS THERMOSTATS WATER HEATERS-DEALERS AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR AIR CONDITIONING SUPPLIES & PARTS BOILERS-NEW & USED BOILERS-SUPPLIES & PARTS HEATING EQUIPMENT HUMIDIFYING APPARATUS REFRIGERATION EQUIPMENT-SUPPLIES & PARTS WATER HEATERS-PARTS & SUPPLIES FURNACE SALES & SERVICE AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS-REPAIR & CLEANING ELECTRIC CONTRACTORS HEAT PUMPS HEATING CONTRACTORS PLUMBING CONTRACTORS
Alternate Business NamesShane Shaffer Electrical & Heating
Industry TipsHome Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act
245 Forward Blvd
Somerset, PA 15501 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: 2-7-2014 Shane Shaffer inc was called for no heat. Heat would not turn on. After many phone calls back and forth the technician said that it was a pressure switch. The technician did not check to see if propane was going to the furnace that night. He looked at the propane tanks and said one was 10 per cent and the other was 80 per cent. My husband told him that does not sound right. The technician should have pursued it with his boss and would have discovered that the propane tanks were empty. Instead he was going to get and bill us for pressure switch that they could not get until maybe the next day-- Saturday. This is rental property and it was extremely cold. My clients were freezing. The next day our clients told us stove would not light. My husband calls and tells Shane Shaffer that is the problem not a pressure switch. The technician comes back and gets the heaters that he left Friday evening for my clients. We did not tell him to find regulator was froze and equalizer tubes were holding pressure gauge on propane tank to 80 psi and tanks were empty. He should have found that on Friday. We had already called the propane company on Saturday morning to fill the tanks. We get a bill for $779.00. We believe that a call out for $99 is appropriate for Friday only. Shane Shaffer can bill ************ ******* for the work they did on the tanks. Not us. We sent a check for $99 for payment in full and they will not cash. They said they are referring to attorney. We should not have to pay for an incompetent technician and his boss. Should have been detected on Friday evening.
Desired Settlement: This bill is to be settled with the check for $99. Pennsylvania Propane must feel the same way because they gave us a credit of $90 and indicated on the credit form that it was for "Shane Shaffer Bill". Please take care of this. It has caused us months of grief and aggravation.
Friday, 2/7/14 at 8:23 pm received an after hours call that a ******* gas furnace not working: Upon arrival at 8:45 pm, checked gauges on tank. Found one tank 80% full and other tank 10% full. Also found that the gas fireplace was working. (When the gauge has 80% full there should be gas in the tank) Began testing the unit and believed pressure switch was not making contact and letting unit turn on. We would have needed to order a new switch. We drove to our shop to pick up our 2 spare electric heaters and returned to jobsite to provide heat for the homeowner’s clients. Technician did not leave jobsite until 12:45 am except for time to pick up the heaters...which is billable. NOTE: homeowner was in Florida and was renting the home out for the weekend.
Saturday, 2/8/14 at 9:16 am received call from customer about gas stove not working. Technician arrived at 11:30 am (due to being out on another call) and was at jobsite until 3:30 pm. Checked the tanks again and found regulator was froze and equalizer tubes were holding pressure gauges on propane tanks to 80 % and 10% but tanks were empty. Leak checked the gas line to be sure there were no leaks. Also found out that the fireplace was on a different tank — location of tank unknown. This we did not know Friday evening. When we contacted the customer regarding the empty tanks, he stated that he couldn’t have his clients turn the equipment on and that our company had to stay until the gas company arrived and we turn the units back on. (The gas company can confirm that our technician was asked to stay until they arrived).
Please note that we were told by homeowner as well as the clients at the home that this problem started on Thursday evening when the clients called the homeowner to report that they had NO heat. Yet our company was not contacted until late Friday evening. Homeowner stated that their clients were freezing. Again, why wasn’t our company contacted Thursday evening or even Friday morning if the homeowner was worried about the clients freezing?
Also please note: Homeowner stated that we should have found the tanks were empty on Friday evening. With the gauge reading 80% full and gas fireplace working, there was no reason to believe that there was not gas in the tanks.
Even if we had found the tanks empty on Friday evening, the homeowner would have still been billed our after hours call out fee, billed for the loaner heaters, billed for the time to pick up the loaner heaters and return to the jobsite, and billed the after hours hourly fee. In addition, they would have been billed a return fee for Saturday to get the equipment running (which we did not charge them a return fee on the invoice), and billed the after hours hourly fee.
We believe that the amount of the invoice is more than fair. We had given the customer a break in our hourly rate as a courtesy. Actually, the hourly rate they were billed is our normal hourly rate and not the after hours rate. Had the homeowner not insisted on us waiting for the gas company, the bill would have been much less.
Talked to our clients on Thursday evening at 7:14 pm when they checked into our home and said it was 58 degrees. I walked them through setting thermostat. Client said furnace came on and started blowing out heat. I also walked them through building a fire in the fireplace. There is a fire starter on separate propane tank that has been in place for 20 years. It is to keep renters from depleting gas for furnace and stove. Shane Shaffer was aware of this since he and his crew installed the furnace and a/c unit on 8/5/2011. At that time we relocated the gas tank to the left of the fireplace outside next to the driveway.
In response to when the problem, started. As stated we were told by homeowner and the clients that it began Thursday evening. However, this is neither here nor there regarding the customer’s unpaid invoice.
In response to the other tank for the fireplace and its location, our company does numerous jobs a year for numerous customers. It is impossible for us to remember everything about a job and equipment locations, especially jobs that were done over 2 years ago. We have several technicians and not all of them axe on every job we do as well. As of the technician that was on call this night, it was his first time at this location. The other technician that is referred to in their letter was only at their home one other time and that was for an air conditioning issue. As for Shane being aware of the location, again numerous jobs and numerous pieces of equipment, cannot expect him to remember every aspect of a job we have done.
Regarding our technician going out on Saturday morning (2/8/14), our answering service received a call from Mr. ***** at 9:08 am regarding the gas stove not working. At 9:16am the call was dispatched to our on call technician. So to answer the homeowners question as to who told our technician to come out, it was the homeowner himself. Technician arrived at jobsite at 11:30 am. (As stated on our first response letter paragraph #2)
The issue of the gauge readings on the tanks was also addressed in our first response letter, as well as, the time the technician waited for the gas company. The gas company can confirm that our technician was asked to stay until the gas company. Again, please refer to the first response letter.
Yes, ***** is no longer with our company. The fact that he is no longer working for our company has nothing to do with this homeowner or their complaint. Using the basis that another company told them ***** is no longer working for our company to make the
other company a “reliable source of information” is really reaching to try and prove a point. In reality, the fact that ***** is no longer working here is know by many in our small community. Also, other companies will say things that are not true and put other companies down just to get the customer’s business. This is a small town and there are many heating companies in our area making it a wry competitive field. This is something our company would not do and it is upsetting that some companies have to do that just to get business. With that said, if another company is going to criticize our company, we need to know who they are or possible slander charges could be filed upon this homeowner and the other company. The homeowner stated that the other company said our company is noted for not having experienced technicians. On average our company has over 12 years experience and combined 84 years of experience. Before slandering our company, they need to get their facts straight.
We still believe that the amount of the invoice is more than fair. We have nothing to do with the gas company and how they conduct business. What the gas company bills or credits the homeowner is not any of our business. It was the homeowner that called us out both days, used our heaters, and asked us to stay. We believe we should be compensated for the full amount of the invoice.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Why would a furnace and air conditioning company dispatch someone on a call that the stove is not working. My husband called to tell them the stove was not working, thus we were out of gas all along. My husband spoke to eric and told him we were out of fuel and that we were contacting ** *******. We will pay $99 for a call out on Friday nite. ** ******* advised us that if they were notified Friday night they would have had fuel within a couple of hours, thus no need for heaters. All we are paying for is a callout. I spoke to another company just today and they said the exact same thing. Two companies stating that if it was troubleshooted properly it would have been discovered that there wasn't any fuel on Friday nite. They both agree a callout is all that should have been billed. So, they have a check from April for $99. I suggest they cash it and this is over.
Problems with Product/Service
Read Complaint Details
Complaint: feb 2014 during sub zero winter.streemed some water from faucets.i still got a frozen pipe.saw the water coming into the house was spraying.got the water co.they sent two men out and they shut the valve off.they told me regulator needed repaired & get own plumber.i called shane shaffer that gave me a $300.price to fix the regulator which included parts&labor.i needed water and they said they could give me it.it was near 3pm and they pushed me to after 5pm to come fix it to make more money off me.they sent a young guy that didnt seem to know much.could not find the right sized regulator.he then leaves the job to get help.the other guy comes in a red jeep which then built a bunch of pipes to fit the too big regulator instead of getting a smaller one.he looked over the pipes and added another approx $300.to the bill they were giving me.he said he was not going to give up his evening to finish the job.left me w/no water.when didnt hear from them in 3 wks i put stop payment on check.the xtra pipes used twisted out of line/wrong size regulator/busted water meter.i had to take showers at others'places or motels,use laundromat.alot of inconveniences.im told they want criminal charges against me for not paying the bill.they do not appear to like anyone older than themselves.they try to scare people and enjoy watching them go without such as without water.they take advantage of people anyway they can. i could bearly speak when they tacked on another near three hundred dollars to my bill for them doing nothing before they left me with no water after their visit.they like to use scare tactics to try to cheat people.what kind of doing business is that.what they did to me was criminal.these people should not be able to do this.you need to stop them.then i find my water meter is broken and spraying water after they worked on the repair of the regulator that helped cause the break. from may 11, 2014 draft. thank you.
Desired Settlement: i want shane shaffer to leave me alone they caused me enough damage. other professionals are coming in to fix their mess.i not only do not think i should pay their bill but think they should pay my bills to refix what they messed up.they also owe me for all the inconvenieces they caused me with no water especially.had i not stopped payment on their check my other automatic withdrawals for other bills would have all bounced due to their check.i had enough of shane shaffer and their inconvenience.
On 2/13/14 in the afternoon around 3 pm we received a call from this customer regarding here PRV needed to be replaced. We quoted here approximately $300 for parts and labor plus a service call fee of $99 (due to the time the call came in and our call volume that day. It was an extremely cold day and had many no heat calls that we were doing. Luckily, we were able to get someone, on call that day, there within the hour; however, we knew it would run into overtime hours to change out the PRV) She was not charged' the over time rate for the repair, just for the service call. She was charged to change the PRV at a lower cost than quoted ($227). In addition to that she was charged the service call fee ($99), for time to thaw out some pipes ($169), for the leak repair ($25). She was not charged an additional $300 as she stated.