(***** ,

             After a discussion with the owner of Schultheis Bros Co. we are requesting that you submit a written list of your issues along with the payment of your balance of $936.00 so that we may take immediate action to resolve your concerns. As I had stated in our phone conversation on Sept. 13th that it is our policy to make every attempt to please you as our customer by doing whatever necessary within reason,  but we will not reduce the amount of your contract.  

                                                                                                     Thank you,

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