BBB Accredited Business since
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This company offers both commercial and residential heating, cooling and plumbing services.
A BBB Accredited Business since
BBB has determined that J & A South Park Heating, Cooling & Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for J & A South Park Heating, Cooling & Plumbing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Anthony Passatore, Owner Ms. Patti Klos, Office Manager
HEATING & AIR CONDITIONING HEAT EXCHANGERS THERMOSTATS AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR AIR CONDITIONING SUPPLIES & PARTS BOILERS-NEW & USED BOILERS-SUPPLIES & PARTS HEATING EQUIPMENT HUMIDIFYING APPARATUS FURNACE SALES & SERVICE AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS-REPAIR & CLEANING ELECTRIC CONTRACTORS HEAT PUMPS HEATING CONTRACTORS PLUMBING CONTRACTORS
Alternate Business NamesJ & A South Park LLC
Industry TipsHome Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act
2316 Old Bethel Church Road
Bethel Park, PA 15102 (412) 885-5579 Directions
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (412) 885-5579(Phone)
- (800) 421-8670(Phone)
- (412) 885-3876 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
|10/18/2013||Problems with Product/Service|
Read Complaint Details
Complaint: I am sorry that I have to contact BBB to resolve the issue with J&A South Park. Here is what happened back in January 2012, my garbage disposal broke. At that time I had home warranty that covered repairs or replacement of garbage disposal. I called home warranty and they send a plumber to fix it and he ended up replacing it. Few days went by and we noticed that disposal is not working the way it should be. We contacted home warranty again and they send to our home J&A South Park plumber on February 1, 2012 to fix the new disposal. J&A South Park plumber fixed it and gave us a copy of the original receipt with amount due $0 which my wife signed and plumber technician initialed too on 02/01/2012. Couple week later in February 2012 we receive a bill from J&A South Park stating that we owe them $95; J&A South Park modified same receipt (that was signed on 02/01/2012) to say that we owe them $95 and added a statement to it *** does not cover this. Home owner was told they are responsible for payment. My copy of the receipt states I owe them $0 and their modified copy states $95. I called the home warranty about this bill and they told me that they should have not billed us since the disposal is covered by warranty and they will work with J&A South Park to resolve this. After 16 months (1year and 4 month, June 2013) I receive another bill from J&A South Park stating that we owe them $95 and now they are calling me about this. J&A South Park trying to collect money from me by changing same receipt that I have with $0 amount due. Please help to resolve this issue. Thank you in advance.
Desired Settlement: Letter from J&A South Park stating that we owe them $0 and it was just error on their part.
Business Response: After researching and contacting the home warranty company, it was concluded that ******** **** ****** originally in error denied payment of this claim which is why the original invoice was changed to $95 due by the home owner. It was determined by *** that this particular service call should have been sent to the original Plumbing company who installed the garbage disposal and should have been paid by them. ******** **** ****** is accepting responsibility of payment for this service, therefore, the homeowner owes $0 for this service. On behalf of the home warranty company and my company, I do apologize for the confusion and inconvenience this has caused.
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: This contractor was contacted by my home warrantee company to address a stopped drain in my garage and basement. The contractor arrived at my house on Wednesday February 6 to snake the drain, but was unable to fix the problem. The contractor returned on Thursday, February 7, to run a camera. They were still unable to fix the problem nor were they able to determine the exact cause of the problem with the camera. The contractor suggested that the T clean-out connection to the sewer line be replaced with a Y so that the camera could pass through. This work was supposedly completed on Friday, February 8, and I was charged $1,879.37. This still did not resolve the stoppage. The contractor informed me that the next step would cost (approximately) $32,000. I do not know the exact number, because it was only written on a scrap of paper and the contractor would not give me a formal offer for it. I asked if there were any other options, and the contractor informed me that jetting was possible but would likely make the situation worse.A different plumber was hired to address the situation on Sunday, February 10. He cleared the line by jetting it, and informed me that the clean out should be a T by code, and by his inspection it was still a T and not a Y as I had unknowingly authorized.I cannot determine what, if any, work was completed for $1,879.37. I believe this ammount should be refunded to me. I have attempted to resolve this through the contractor but so far have been unsuccessful.
Desired Settlement: Full refund of $1879.37.
After reviewing this job with the plumber on site, I have to agree that there is some fault on our part. My plumber did not explain in full detail of the work that was done. The T was dug up but not replaced with a “Y’. It was dug up to try to diagnose and clear the sewer line. And yes, the “T” is code. He was unfortunately still unable to diagnose or clear the sewer line with the sewer machine or camera. I am in agreement to refund the amount of digging & camera service of the sewer, which was $1629.37. The difference of $250 is for the original EEL service provided. I apologize for the inconvenience this has caused the homeowner.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved