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BBB Accredited Business since
Phone: (814) 723-5670 111 Market St, Warren, PA 16365
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his company is a heating and air conditioning contractor.
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A BBB Accredited Business since
BBB has determined that A & B Heating & Sheet Metal Company Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A & B Heating & Sheet Metal Company Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA001672.
Type of Entity
Business ManagementMr. David C Papalia, President
HEATING & AIR CONDITIONING HEAT EXCHANGERS SHEET METAL WORK THERMOSTATS AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR AIR CONDITIONING SUPPLIES & PARTS BOILERS-NEW & USED BOILERS-SUPPLIES & PARTS HEATING EQUIPMENT HUMIDIFYING APPARATUS FURNACE SALES & SERVICE AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS-REPAIR & CLEANING HEAT PUMPS HEATING CONTRACTORS PLUMBING CONTRACTORS
Method(s) of PaymentCash, check, credit card
Industry TipsHome Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act
111 Market St
Warren, PA 16365 (814) 723-5670 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a Lennox Aire-Flo Furnace from A&B Heating . It was installed March 28, 2013. Two days after installation the squirrel cage was not working. They fixed it free of charge due to the age of the furnace. On December 24, 2015, the squirrel cage was not working again. The serviceman came and fixed it and we were told it was covered under warranty and there would be no charge. Three weeks later we were sent a bill for $288.00 for labor and told the part was $155.00 and covered under warranty. We have made 2 payment toward the bill totaling $192.00; we still owe $96.00. On or about February 25, 2016 we called again. A&B Heating sent a repairman to check the entire furnace. We were told the furnace was not properly installed and it will cost $800.00 to be installed properly. We feel it is not our fault that they did not properly install the furnace when we purchased it, and that we should not have to pay anything more toward repair.
Desired Settlement: repair without further cost to us.
Re: ******** ****
Attn: ******** *****
We were contracted to replace the furnace only in March of 2013. The current problem and our estimate has to do with the house duct system 'Much is an extension of the furnace but not always contracted to address.
I will waive their remaining balance and withdraw our estimate.
Please advise if you need additional information.
David C. ******* Owner
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
IN RESPONSE TO THE ANSWER OF OUR COMPLAINT AS YOU CAN TELL BY OUR ORIGINAL RECEIPT THE DUCT WORK WAS INCLUDED IN OUR AGREEMENT. SINCE THE FURNACE WAS NOT PROPERLY INSTALLED BY THEIR ADMISSION I DO NOT SEE HOW WE CAN BE HELD LIABLE. THEY RESPONDED TO 2 CALLS TO REPAIR THE FURNACE. NOW ALMOST 3 YEARS LATER THEY TELL US IT WASN'T INSTALLED PROPERLY AND IT IS OUR PROBLEM TO THE ADDITIONAL COST OF $800.00. WE DID NOT ASK FOR FORGIVENESS OF OUR BALANCE OIWED, WHICH IS $96.OO. WE HAVE ALREADY MADE PAYMENT OF $192.00, OF THE $288.00 CHARGE. WE NEED OUR FURNACE PROPERLY INSTALLED AND BECAUSE OF OUR AGES AND HEALTH CONDITIONS ARE UNABLE TO DO THIS OURSELF AND FEEL IT IS A&B HEATING RESPONSIBILITY.
We were contracted to replace the furnace. The only ductwork included with this type of project is the duct adapters at the furnace connecting points. We do not address downstream ductwork unless requested by the customer. Our estimate to address those downstream problems at this time is $800. It would have been $800 then as well. This is not something that would have been free then and should not be free now.
However, to close this account we will do the improvements at no charge to the customer.
David C. P******
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Read Complaint Details
Complaint: A&B Heating would not give a detailed Itemized bill after many requests both Phone calls and emails.A&B also sent another bill stating it is past due.
Desired Settlement: I would like my bill itemized so I can review it before I pay it.I would also like the past due removed.
We were called to this residence to resolve a ’no heat' issue. We found a faulty Induced Draft Blower Assembly and replaced it The total cost of the repair is $921.82.
This customer has repeatedly asked for a breakdown of the charges which I provided several times via email. Here they are again -
Cost of the part is $411.82.
Cost of service and travel is $510.00.
There are no other charges and nothing else to break down - no tax, no shipping, no other parts. I'm not sure what else they want other than to delay payment.
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The breakdown of costs was incomplete. I listed in my email as to what was needed.
Hours Worked :
Rate per Hour :
Travel Time :
Rate for Travel Time :
Part(s) Cost :
Shipping Cost :
Any Additional Costs :
I still want this breakdown. I want to know exactly what I am being billed for.I believe I have that right.