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BBB Accredited Business since
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his company is a heating and air conditioning contractor.
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A BBB Accredited Business since
BBB has determined that A & B Heating & Sheet Metal Company Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A & B Heating & Sheet Metal Company Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
Type of Entity
Business ManagementMr. David C Papalia, President
HEATING & AIR CONDITIONING HEAT EXCHANGERS SHEET METAL WORK THERMOSTATS AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR AIR CONDITIONING SUPPLIES & PARTS BOILERS-NEW & USED BOILERS-SUPPLIES & PARTS HEATING EQUIPMENT HUMIDIFYING APPARATUS FURNACE SALES & SERVICE AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS-REPAIR & CLEANING HEAT PUMPS HEATING CONTRACTORS PLUMBING CONTRACTORS
Method(s) of PaymentCash, check, credit card
Industry TipsHome Improvements - Heating & Cooling Home Improvements - Plumbing Pennsylvania Home Improvement Consumer Protection Act
111 Market St
Warren, PA 16365 (814) 723-5670 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: A&B Heating would not give a detailed Itemized bill after many requests both Phone calls and emails.A&B also sent another bill stating it is past due.
Desired Settlement: I would like my bill itemized so I can review it before I pay it.I would also like the past due removed.
We were called to this residence to resolve a ’no heat' issue. We found a faulty Induced Draft Blower Assembly and replaced it The total cost of the repair is $921.82.
This customer has repeatedly asked for a breakdown of the charges which I provided several times via email. Here they are again -
Cost of the part is $411.82.
Cost of service and travel is $510.00.
There are no other charges and nothing else to break down - no tax, no shipping, no other parts. I'm not sure what else they want other than to delay payment.
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The breakdown of costs was incomplete. I listed in my email as to what was needed.
Hours Worked :
Rate per Hour :
Travel Time :
Rate for Travel Time :
Part(s) Cost :
Shipping Cost :
Any Additional Costs :
I still want this breakdown. I want to know exactly what I am being billed for.I believe I have that right.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.