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BBB Accredited Business since

Online Stores Inc.

Phone: (724) 925-5600 Fax: (412) 774-2445 View Additional Phone Numbers 1000 Westinghouse Dr  Ste 1, New Stanton, PA 15672 http://www.onlinestores.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This corporation is an online vendor of flags & all their accessories, teas & teapots, & gift baskets.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Online Stores Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Online Stores Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 2
Problems with Product/Service 22
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Online Stores Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 29, 2002 Business started: 07/29/2002 in PA
Type of Entity

Corporation

Business Management
Mrs. Lisa Hickey, President Ms. Michael Hunt, Customer Service Manager
Contact Information
Principal: Mrs. Lisa Hickey, President
Customer Contact: Ms. Michael Hunt, Customer Service Manager
Business Category

FLAGS & BANNERS GIFT BASKETS & PARCELS INTERNET SHOPPING WHOLESALERS & DISTRIBUTORS BABY CARRIAGES & STROLLERS COFFEE & TEA FLAG POLES

Alternate Business Names
Construction Gear Store Designer Gift Store Discount Safety Gear Store English Tea Store Kitchen Store Power Tool Store United States Flag Store
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.