This business is not BBB accredited.

Greentree Warranty Inc

Phone: (724) 471-7117 Fax: (724) 745-4576   http://www.greentreewarranty.com


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Description

This company provides extended warranties for the pool and spa industry.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Greentree Warranty Inc include:

  • 9 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Greentree Warranty Inc include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 6
Problems with Product/Service 3
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Greentree Warranty Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 16, 2009 Business started: 01/01/2006 in PA
Type of Entity

Corporation

Business Management
Mr. Michael Hodak, Owner Ms. Tammy Hodak, Manager
Contact Information
Principal: Mr. Michael Hodak, Owner
Customer Contact: Ms. Tammy Hodak, Manager
Related Businesses
SPA Showcase LLC
Business Category

EXTENDED WARRANTY CONTRACT SERVICE COMPANIES


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 144

    Finleyville, PA 15332

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/17/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a five year extended warranty on my hot tub on 3/10/11 for $444.14. The contract was effective 8/12/11 and expires 8/12/16. I have never previously filed a claim under this warranty, but now need to have my hot tub repaired. I have called the office for Greentree Warranty numerous times, left voice mail messages on 5/4 and 5/11 and sent an email on 5/11. Nobody has responded to any of my messages.

Desired Settlement: Unless this company is willing to honor their obligations under the contract, I want a refund of the amount I paid for the extended warranty. I have the repairs scheduled for 5/23.

6/18/2014 Guarantee/Warranty Issues
5/8/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Greentree warranty has ignored all my communication re; a warranty

Desired Settlement: full refund

Business Response: Attached you can find the correspondence detailing Mr. *****'s claim. As you can see, once we received the correct documentation, we issued him his refund promptly. 

 

4/16/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: We bought an extended warrantee and they are not reimbursing us, as per our contract, for repairs made that we paid for.

Desired Settlement: They owe us $783.38.

6/18/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
4/23/2013 Problems with Product/Service
4/8/2013 Guarantee/Warranty Issues
4/1/2013 Problems with Product/Service
3/22/2013 Problems with Product/Service