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Description

This company provides a full line of residential and commercial services in foundation repair, foundation waterproofing, and HVAC sales and service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Matthews Wall Anchor Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Matthews Wall Anchor Service include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 4

Additional Information

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BBB file opened: March 22, 1995 Business started: 01/01/1987
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://www.attorneygeneral.gov/hiccon.aspx?id=4502
Phone Number: (888) 520-6680
Fax Number: 717-787-8242

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joseph Norton, Owner Ms. Stephanie Cole, Office Manager
Contact Information
Customer Contact: Mr. Terry Brennan, Managing Director
Principal: Mr. Joseph Norton, Owner
Business Category

CONTRACTORS-GENERAL DRAINAGE CONTRACTORS FOUNDATION CONTRACTORS WATERPROOFING CONTRACTORS HOME IMPROVEMENTS CONCRETE REPAIR/LEVELING CONTRACTOR - COMMERCIAL SUMP PUMP CONTRACTORS FOUNDATION REPAIR & HOUSE LEVELING RAINWATER HARVESTING SYSTEMS AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL CONTRACTORS - RETAINING WALL FOUNDATION INSPECTION BASEMENT WATERPROOFING HOME REPAIR & MAINTENANCE

Products & Services

Matthews Wall Anchor Service sells the following brand(s): Earth Contact Products

Matthews Wall Anchor Service offers the following product(s): Earth Contact Products

Method(s) of Payment
Cash, credit cards, checks, and in house financing are accepted.
Alternate Business Names
Matthews Commercial Structural Matthews Mechanical Services Matthews Wall Anchor & Waterproofing Services MWA Acquisition LLC
Industry Tips
Condensation on Windows Home Improvements - Basement Waterproofing Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • 7250 Big Beaver Blvd

    Beaver Falls, PA 15010 (724) 846-0440

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 284-7471(Phone)
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Additional Web Addresses

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Complaint Detail(s)

8/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Warranty work from contractor was not thorough. 50 Year Transferrable Warranty not all cracked up to what it means.13 anchors were installed and residence continued to settle so I called for review and was told to keep an eye on the gap between the block. After several months the gap grew so I called contractor back.They dug up and exposed only a few of the piers that were installed disrupting the water service and gas service neglecting to call PA 1 and having the lines marked. They precariously worked in a 13 foot hole without proper safety measures. And improperly backfilled the hole with the same material (heavy clay) even though I volunteered to pay for gravel substitute claiming there was no way to dispose of the bad material. There are a few other issues.Why were the other piers ignored?They back filled on a day was not there to observe if the down spouts were damaged. I was working.The foundation continues to show signs of settling.

Desired Settlement: I would like to have this professionally repaired but I don't know what is best. I don't trust them to come out and rework everything under the circumstances as I am the second warranty owner. If a refund is possible I can use the money towards having another company work at raising the foundation properly.Sincerely,******* *****

Business Response:

We welcome the opportunity to respond to the letter that was tendered to you. 

We researched the given project and we are confident that we not only performed the work well, but that we also made ever attempt to rectify the owners concerns. 

The main points are as follows... 

The person that is requesting the refund (******* *****) IS NOT the customer that we performed the installation for in 2006. We did resolve the original owner’s issues and it was a closed matter. We recall ***** ******* and his wife because we actually put them up in a hotel the weekend that we did the redo work. We also paid for their meals. We did that as they didn't want to hear the work being done (can be noisy). We do have a transferable warranty, but the work was corrected and accepted by the *******'s.  

In fact, the project ended up costing us more than what we were paid. We accepted the responsibility of their needs and we were more than happy to provide a safe and thorough piering job.  

We have over 32 years as one of the country's finest structural repair companies. Our reputation is sterling and we take great care to meet the expectations and requirements of our customers. We have no outstanding complaints within our vast scope of clients over these many years. This is not a fly by night company that does poor work and then goes out of business. 

The accuser is refusing through the BBB to allow us to come back to inspect the alleged problem. We will always return as per the warranty. If the current owner wants us to come back to inspect the work, we will do that within our given schedule. 

The home is now permanently stabilized. Piering is a specialty that requires a lot of detail and we are certain that that home is now safe as per our modifications of the initial installation. 

We are always available to answer any questions or concerns of our customers. They can contact us directly if they want us to come back out. To dismiss us without the opportunity to address their concerns while asking for a refund is not something that we would consider. 

Please feel free to call me directly if there is anything else that I can assist the BBB with. 

  

Thank you, 


***** *******
Matthews Wall Anchor Service
 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/17/2012 Guarantee/Warranty Issues
9/25/2012 Problems with Product/Service
11/29/2011 Problems with Product/Service