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Doran Construction Inc

Phone: (724) 654-4686 Fax: (724) 654-8894 107 Taylor St, New Castle, PA 16101 View Additional Email Addresses http://www.doran-concrete.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Doran Construction Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Doran Construction Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 19, 2005 Business started: 01/01/1992 Business incorporated 02/27/1998 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://hicsearch.attorneygeneral.gov/
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA006175.

Type of Entity

Corporation

Business Management
Mr. Sean Doran, President
Contact Information
Principal: Mr. Sean Doran, President
Business Category

CONCRETE CONTRACTORS MASON CONTRACTORS PATIO & DECK BUILDERS CONCRETE - STAMPED & DECORATIVE FLOORS - GARAGE CONTRACTORS - RETAINING WALL DRIVEWAY INSTALLATION, PAVING & REPAIR

Industry Tips
Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    107 Taylor St

    New Castle, PA 16101 (724) 654-4686

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Had a 10x14 patio installed late October 2013. In February 2014 called to report seven cracks had appeared in patio. Patio was looked at by company and a new patio was to be installed when weather improved. After multiple phone calls and promises to replace patio within a few weeks, the last time being right before Thanksgiving, I am totally frustrated by lack of service.

Desired Settlement: At this time I am not interested in having Doran Construction replace my patio. I would like to have my money refunded so I can get someone to do the job properly.

Business Response: The following is Doran Construction Inc.’s response to be the above referenced complaint:
Doran Construction Inc. was in fact hired by the customer to install a 10’ x 14’ patio. The patio
was installed as proposed and in accordance with all standards set forth by the American
Concrete Institute. Following an extraordinarily harsh winter, we were called back to our
customer’s project site to observe numerous cracks in the patio. Although, we have no control
over the severity of winters, we felt that it was appropriate to replace the patio. Unfortunately,
the replacement of this patio did not occur within a time frame that was satisfactory to our
customer and to be honest, did drag on longer than we feel is fair to our customer.
Upon receipt of our customer’s complaint, we immediately made contact with her and came to a
resolution. We agreed to refund her the entire amount that she paid for the original patio. We
have cut and mailed out the refund check on 01/02/2015.
Respectfully,
*** ******
Vice President
Doran Construction Inc.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Doran Construction Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)