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BBB Accredited Business since
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This company offers commercial and residential carpet and upholstery cleaning.
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A BBB Accredited Business since
BBB has determined that Stanley Steemer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Stanley Steemer include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is Not Required.
Business ManagementMr. Phillip Eonta, President Mr. Chris Sudsina, Owner
CARPET & RUG CLEANERS DUCT CLEANING FURNITURE CLEANING AIR DUCT CLEANING WATER DAMAGE RESTORATION TILE & GROUT CLEANING UPHOLSTERY AND RUG CLEANING UPHOLSTERY & CARPET CLEANING CARPET & UPHOLSTERY CLEANING
Alternate Business NamesQuatela-Fonta Group Inc Stanley Steemer Carpet Cleaner
206 Bilmar Dr
Pittsburgh, PA 15205 (800) 444-2110 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (412) 788-2324(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: To Whom It May Concern, On November 5th, 2014, Stanley Steemer performed services at my apartment to clean out the ductwork and ventilation system due to a suspected mold issue. I was referred to call Stanley Steemer by my property management company in order to get the issue resolved. The management company explicitly stated that if it was in fact a confirmed mold issue, they would pay for the services otherwise, the financial responsibility would be mine. When I contacted Stanley Steemer's call center on November 4th, I explained the situation and was assured that the technician would determine if it was a mold issue before any work was completed so that I could make the decision to proceed or not proceed. During the evaluation, ******* ***** advised me several times that there was in fact mold in the furnace vents and since there was evidence of mold upstairs in the living area, the issue was evident of mold being in the ductwork. With this information, I in good faith approved the work to proceed and paid the costs of $599.20. When the work was completed, I noticed the receipt did not state in detail that there was mold in the vents. Anticipating the issue collecting a refund from my management company, I asked for it to be written in detail. I was told, if they have an issue with the receipt, give us a call and we'll write up a report. And so I did. ******* ***** wrote a letter stating the opposite of what I was told. The mold was described as a "discoloration" and "build up." I was told that they are not a mold certified company and if they would have discovered mold in the vents, they would not have been able to perform the service requested and they could not get involved in a dispute with my management company. I expressed that I was misled and would never have moved forward with the service if I had been told what was on the report beforehand. Furthermore, knowing my concern, I should have been made aware of the fact that they were not certified to resolve my actual mold concern.
Desired Settlement: I do not feel that as a consumer I was provided correct information to make a sound decision. I feel that knowing my concern was fueled by the health of my pregnant wife and toddler, I was taken advantage of. I feel that the technician acted and provided a fraudulent inspection and as such, the company should provide a full refund for the amount of $599.20 OR should stand behind their work and provide a written report confirming that they determined a mold issue in the ductwork.
After reading this complaint, it is clear to me that Mr. ****** did not understand what the Technician was explaining to him. **** ***** did notice discoloration of some sort in the living area of the home (on the walls in the room). After careful video inspection of the inside of the vents, there was no signs of discoloration or growth in any of the vents in the air duct system. This was explained to Mr. ****** in detail (there was nothing wrong inside the vents) and we proceeded to clean them. Anytime we have suspicion of growth, we will not continue the process. What is going on inside the vents and on the walls of the living area are two separate issues.
After reviewing the pictures on this complaint, I called Mr. ****** for him to send more pictures from a distance. I wanted to see what the walls around the registers looked like as well. After viewing these pictures, it was clear what was happening. When warm air meets cold air and visa versa, condensation can occur. That is what happened in this situation. The discoloration on the vent covers and walls surrounding is from the condensation trapping soil, soot, debris, etc. from the air. We viewed the ductwork with our snake eye viewer and there was no contamination of any sort inside except for dirt. This is shown in one of the pictures supplied by Mr. ******. There was nothing in particular that was different from a basic cleaning we do on a day to day basis.
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Customer Reviews Summary