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BBB Accredited Business since
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Full service salon offering; Hair cutting and styling, coloring, waxxing, nail care, skin care, massage, makeup lessons and applications, and full wedding services.
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A BBB Accredited Business since
BBB has determined that Panache Erie LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Panache Erie LLC include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
Type of Entity
Business ManagementMr. James Farrell, Director of Operations Ms. Edna Siegel, President
BEAUTY SALONS MASSAGE THERAPISTS NAIL SALONS SKIN CARE MASSAGE THERAPEUTIC ARTIST - MAKEUP
Products & Services
Panache Erie LLC sells the following brand(s): Arrojo, Bumble and Bumble, Essensa Skin Care, Oribe, Skin Ceuticals, TiGi Reborn
Panache Erie LLC offers the following product(s): Accessories, Gift Baskets, Hair products, Handbags, Jewelry, Makeup, Nail Polish, Skin care, Spa gifts
Method(s) of PaymentVisa, Mastercard, Discover, American Express, Cash, Checks
Refund and Exchange Policy
Panache Erie LLC. proudly stands behind all products offered at Panache. If for any reason you are not 100% satisfied with a purchase, we are delighted to assist you with an exchange or refund within 14 days of the original purchase, accompanied with a receipt.
Otherwise, items returned after 14 days accompanied with a receipt can be exchanged or a store credit will be issued. For items purchased on our website and returned, return postage is not pre-paid and must be paid by the purchaser. Unfortunately and without exception, we are unable to accept returns of any sale items, opened fragrances, candles, bath & body products, and certain specialty items.
After 30 days, no refunds, exchanges, or store credits will be issued.
No refunds on Gift Cards purchased in house or on our web store.
Panache celebrates the creativity and individuality of our service providers. They are committed to their art and to serving you. If you are dissatisfied with one of our stylists’ artistic impression, please call us and allow us to work through this with you. We feel certain this is something that can be remedied quickly. You may find a better fit with another of our service providers. Either way, we are confident that we can meet your needs and we want you to feel comfortable communicating with us. Our design team encourages you to try a service with whomever you like. Please remember we cannot improve without your feedback. However, we will work tirelessly to remedy any situation to ensure your full satisfaction.
Alternate Business NamesPanache Salon and Spa
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.