This business is not BBB accredited.
Garage Door Saloon
Phone: (412) 621-4842 223 Atwood St, Pittsburgh, PA 15213
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Bars & Taverns - Restaurant
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Garage Door Saloon include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Garage Door Saloon include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of Agriculture - Retail Food Facilities & Restaurants
2301 North Cameron Street , Harrisburg PA 17110
Phone Number: (717) 787-4737
The number is In Compliance.
Type of Entity
Business ManagementMs. Randi Welshonse, Owner
THIS LOCATION IS NOT BBB ACCREDITED
223 Atwood St
Pittsburgh, PA 15213 (412) 621-4842 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: During a night out with the guys, We decided to have a drink at the Garage Door Saloon. I stopped at the bar, grabbed a beer, and proceeded back to the pool tables. After finishing our game of pool, I left my 2nd purchased beer on the side table. Upon exiting the bathroom, i noticed it was missing. I asked the guy who was sitting next to the side table, "Do you know what happened to the full Blue Moon that was sitting here?". He replied "One of the bartenders took it". I walked up to the bar and notified the ladies who were working, that one of their employees took a full beer, which i had just paid for. They told me, Tough luck and shrugged off my complaint. I asked the lady to close out my tab. She mentioned that the owner was here, and if i wanted to, I could talk to him about it. I approached the owner and explained that one of his employees took a full beer i had recently purchased. He replied "Im not your ***** Mom or Dad. Im not gonna hold your ***** hand while you go to the restroom!". I replied " I can hear you fine there is no reason to yell about this situation. Im only trying to resolve the issue". To where he replied "Get the ***** out, Now". I tried to reiterate my statement by saying, "Now...(I dont think thats necessary.)" He decided to pick me up by both arms and proceed to carry me out of the Establishment. Leaving my hands in my pockets the whole time, I made the statement "This is a little unnecessary, dont you think? I will be contacting the BBB about this". To which he replied with slamming me against the wall and saying "I dont give a ***** He threw me out of the saloon. My friends were out the door shortly after.
Desired Settlement: The whole situation was blown out of proportion. I dont see myself, Or anyone i know, wanting to go back to the Garage Door Saloon. The Owner embarrassed me in front of my friends and my Peers. He slammed me against the wall and intended to cause bodily injury, because of a simple misunderstanding. I tried my best to handle the situation maturely as the owner decided to take this opportunity to bully one of his patrons. At the very least, I'm entitled to an apology. As for any type of refund, I already tried, He would rather have a fit of rage than to reimburse a patron of a single beer.