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First Commonwealth Bank

Additional Locations

Phone: (800) 711-2265 Fax: (724) 463-5501 View Additional Phone Numbers 601 Philadelphia St, Indiana, PA 15701 http://www.fcbanking.com

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Description

This company offers commerical banking, trust services & insurance services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that First Commonwealth Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for First Commonwealth Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 13 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 13

Additional Information

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BBB file opened: August 05, 1997 Business started: 01/01/1983 in 0
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of Banking and Securities
17 N Second Street, Suite 1300, Harrisburg PA 17101
http://www.banking.state.pa.us
Phone Number: 800-722-2657
Fax Number: 717-787-8773
The license number is 7468.

Type of Entity

Corporation

Business Management
Ms. Molly Russell, Marketing Manager Mr. John Dolan, C.E.O. Mr. Scott D Vidovich, Regional Manager
Contact Information
Principal: Ms. Molly Russell, Marketing Manager
Business Category

BANKS FINANCIAL PLANNING CONSULTANTS INSURANCE COMPANIES INVESTMENT ADVISORY SERVICE LOANS LOANS-SMALL BUSINESS CONSUMER FINANCE & LOAN CO. MONEY ORDERS & TRANSFERS MORTGAGE BROKERS RETIREMENT PLANNING SERVICE FINANCIAL SERVICES MORTGAGE BANKERS ESTATE PLANNING & MANAGEMENT

Alternate Business Names
First Commonwealth Financial Corp
Industry Tips
Mortgage - New Laws

Additional Locations

  • 10 Trinity Pl

    Washington, PA 15301 (724) 223-2960

  • 100 N Main St

    Butler, PA 16001

  • 100 N Main St

    South Fork, PA 15956 (724) 287-1704

  • 1001 Scalp Ave

    Johnstown, PA 15904 (814) 266-5826

  • 1001 Village Run Rd

    Wexford, PA 15090 (724) 933-4500

  • 1047 Franklin St

    Johnstown, PA 15905 (814) 533-6800

  • 105 Capitol Park Dr

    Sarver, PA 16055 (724) 934-4550

  • 108 E Mill St

    Saint Marys, PA 15857 (814) 781-1550

  • 1090 Wayne Ave

    Indiana, PA 15701

  • 11 Pine Creek Rd

    Wexford, PA 15090

  • 11 South Main St

    Cherry Tree, PA 15724 (814) 948-0875

  • 110 Village Dr

    Greensburg, PA 15601 (724) 830-6213

  • 1105 S Braddock Ave

    Pittsburgh, PA 15218 (412) 881-3383

  • 111 S Main St

    Greensburg, PA 15601 (724) 834-2310

  • 1147 S Leechburg Hill Rd

    Leechburg, PA 15656 (724) 842-0951

  • 1189 Freedom Rd

    Cranberry Twp, PA 16066

  • 1201 Main St

    Brockway, PA 15824 (814) 268-3735

  • 125 W Main St

    Saxonburg, PA 16056 (724) 934-4570

  • 131 Fleming Ave  Benscreek Shopping Center

    Johnstown, PA 15905 (814) 288-6977

  • 1400 Graham Ave

    Windber, PA 15963 (814) 262-1045

  • 1416 Mount Royal Blvd

    Glenshaw, PA 15116 (412) 492-2930

  • 14303 Clearfield Shawville Hwy

    Clearfield, PA 16830 (814) 765-2666

  • 1506 Route 30

    Ligonier, PA 15658 (724) 238-5636

  • 152 Grant Ave

    Vandergrift, PA 15690 (724) 567-6778

  • 152 Market St

    Leechburg, PA 15656 (724) 842-1181

  • 1525 3rd Ave

    Duncansville, PA 16635 (814) 695-4444

  • 1527 Lincoln Way

    White Oak, PA 15131 (412) 672-2112

  • 1531 9th Ave

    Altoona, PA 16602 (814) 942-0590

  • 1540 Oakland Ave Unit 4

    Indiana, PA 15701

  • 1541 Menoher Blvd

    Johnstown, PA 15905 (814) 262-2192

  • 1626 Pitt St

    Jennerstown, PA 15547 (814) 629-6611

  • 1653 Penn Ave

    Hollsopple, PA 15935

  • 1801 Jancey St

    Pittsburgh, PA 15206 (412) 690-2386

  • 18431 Bennetts Valley Hwy

    Weedville, PA 15868

  • 1880 Heights Plz

    Natrona Hts, PA 15065 (724) 224-2600

  • 198 Park Manor Dr

    Pittsburgh, PA 15205 (412) 747-8100

  • 2 E Long Ave

    Du Bois, PA 15801 (814) 371-2345

  • 200 S Chestnut St

    Derry, PA 15627 (724) 459-4697

  • 2000 Pittsburgh Mills Blvd

    Tarentum, PA 15084 (724) 226-4353

  • 2009 Pleasant Valley Blvd

    Altoona, PA 16602 (814) 943-8780

  • 2040 N Center Ave

    Somerset, PA 15501 (814) 443-3644

  • 217 Franklin St

    Johnstown, PA 15901 (814) 533-6820

  • 22 N 6th St

    Indiana, PA 15701 (800) 711-2265

  • 2210 Ardmore Blvd

    Pittsburgh, PA 15221 (412) 747-8109

  • 223 Main St

    Brookville, PA 15825 (814) 849-5361

  • 224 Main St, PO Box 687

    Blairsville, PA 15717 (724) 464-1576

  • 224 Main Street

    Plumville, PA 16246

  • 225 5th Ave

    Mckeesport, PA 15132 (412) 673-7400

  • 2254 Route 119 Hwy S

    Homer City, PA 15748 (724) 459-4682

  • 2501 E Carson St

    Pittsburgh, PA 15203 (412) 690-3910

  • 2501 Sharkys Dr

    Latrobe, PA 15650

  • 2547 W State St

    New Castle, PA 16101 (724) 658-1545

  • 27 E Washington St

    New Castle, PA 16101 (724) 658-3501

  • 2724 Harts Run Rd

    Allison Park, PA 15101 (412) 492-2920

  • 2905 W Liberty Ave

    Pittsburgh, PA 15216 (412) 561-0777

  • 2984 E. Pleasant Valley Blvd

    Bellwood, PA 16617

  • 301 Mount Lebanon Blvd

    Pittsburgh, PA 15234 (412) 341-5266

  • 3100 Oakland Ave Ste 27

    Indiana, PA 15701 (724) 463-8004

  • 311 Ski Gap Rd

    Claysburg, PA 16625

  • 311 W Barr St

    Mc Donald, PA 15057 (724) 926-1325

  • 3112 Elton Rd

    Johnstown, PA 15904 (814) 266-8608

  • 312 N Liberty St

    New Castle, PA 16102 (724) 658-8563

  • 320 North Center Ave

    New Stanton, PA 15672 (724) 925-8338

  • 331 E 6th Ave

    Tarentum, PA 15084 (724) 224-3100

  • 339 Mansfield Ave

    Pittsburgh, PA 15220

  • 3430 Wilmington Rd

    New Castle, PA 16105 (724) 654-8366

  • 367 Main St

    Kersey, PA 15846 (814) 885-8041

  • 38 Greensburg St

    Delmont, PA 15626 (724) 468-4101

  • 3880 Old William Penn Hwy

    Murrysville, PA 15668 (724) 327-5400

  • 4000 Hempfield Plaza Blvd  Ste 901

    Greensburg, PA 15601 (724) 836-6610

  • 409 E Poland Ave

    Bessemer, PA 16112 (724) 598-2497

  • 4198 Washington Rd

    Mcmurray, PA 15317

  • 427 Maple St

    South Fork, PA 15956 (814) 262-2185

  • 428 Station St

    Bridgeville, PA 15017 (724) 926-1305

  • 4327 Quaker Valley Rd

    Alum Bank, PA 15521 (814) 624-2005

  • 436 Magee Ave

    Patton, PA 16668 (814) 948-0879

  • 441 Smithfield St

    Pittsburgh, PA 15222 (412) 690-3901

  • 4600 Main St

    Munhall, PA 15120 (412) 881-3309

  • 4750 Clairton Blvd

    Pittsburgh, PA 15236 (412) 882-1721

  • 4900 Liberty Ave

    Pittsburgh, PA 15224 (412) 690-2358

  • 5 N Main St

    Du Bois, PA 15801 (814) 371-4448

  • 5 S 4th St

    Youngwood, PA 15697 (724) 925-7217

  • 500 E Waterfront Dr

    Homestead, PA 15120 (412) 886-2501

  • 501 Grant St Ste 150

    Pittsburgh, PA 15219

  • 5167 William Flynn Hwy

    Gibsonia, PA 15044

  • 520 Butler Crossings

    Butler, PA 16001

  • 5200 Butler St

    Pittsburgh, PA 15201 (412) 690-4585

  • 525 Sunshine Ave

    Central City, PA 15926 (814) 262-2197

  • 53 E Market St

    Blairsville, PA 15717 (724) 459-6780

  • 5355 Shaffer Rd

    Dubois, PA 15801

  • 548 Rock Run Rd

    Elizabeth, PA 15037 (412) 673-7081

  • 55 Alpha Dr W

    Pittsburgh, PA 15238 (724) 226-4300

  • 550 Market Place Dr

    Oakdale, PA 15071 (724) 926-1316

  • 5580 Goods Ln Ste 1012

    Altoona, PA 16602

  • 573 W Mahoning St

    Punxsutawney, PA 15767 (814) 938-6034

  • 5780 Kennedy Ave

    Export, PA 15632 (724) 327-4400

  • 5847 Forbes Ave

    Pittsburgh, PA 15217

  • 600 Philadelphia St

    Indiana, PA 15701 (724) 463-8555

  • 601 Philadelphia St

    Indiana, PA 15701 (800) 711-2265

  • 6015 Mountain View Dr

    West Mifflin, PA 15122 (412) 881-2900

  • 6514 Route 22

    Delmont, PA 15626 (724) 468-3022

  • 6999 Crider Rd

    Mars, PA 16046 (724) 742-3860

  • 708 W High St

    Ebensburg, PA 15931 (814) 532-7261

  • 709 Hannah St

    Houtzdale, PA 16651 (814) 762-8981

  • 744 Little Deer Creek Valley Rd

    Russellton, PA 15076 (724) 934-4565

  • 750 E Pittsburgh St

    Greensburg, PA 15601 (724) 837-6400

  • 80 Wagner Rd

    Monaca, PA 15061 (724) 773-4380

  • 8291 State Route 22

    New Alexandri, PA 15670

  • 8470 William Penn Rd

    Osterburg, PA 16667 (814) 624-2012

  • 900 Saxonburg Blvd

    Pittsburgh, PA 15223 (412) 487-4200

  • 920 Philadelphia Ave

    N Cambria, PA 15714 (814) 948-5000

  • 9503 Lincoln Hwy  Lincoln Center

    Bedford, PA 15522 (814) 623-2003

  • Caste Village Shopping Center  Baptist & Grove Roads

    Pittsburgh, PA 15236 (412) 884-1301

  • Parks Drive Up, 200 Market St

    Leechburg, PA 15656 (724) 845-4610

  • PO Box 400  Philadelphia And 6th St

    Indiana, PA 15701 (800) 711-2265

  • Route 220, N Juniata St

    Hollidaysburg, PA 16648 (814) 696-1421

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Additional Phone Numbers

  • (724) 226-4300(Phone)
  • (724) 349-3400(Phone)
  • (724) 463-5634(Phone)
  • (724) 463-5845(Phone)
  • (724) 925-7217(Phone)
  • (800) 711-2265(Phone)
  • (800) 711-2265(Phone)
  • (412) 233-2996 (Fax)
  • (412) 242-1848 (Fax)
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  • (724) 223-2971 (Fax)
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Complaint Detail(s)

10/31/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: First Commonwealth Bank has charged me for fees they cannot explain. I fell into a banking problem earlier on in the year due to the way they handle my account. I spent many hours on the phone with the Manager for him to say "I don't understand" & "I don't know" if he has these types answers when I call how am I as a consumer going to know what this financial company is doing with my money? First I am being charged with a $35 fee for them to pay a check for me. Then within 24 hours of looking at my account I have another $35 fee for a returned check fee. I have been charged many times for one transaction coming into my account. When I am charged these fees there is nothing telling me who they are paying or returning to. I have put it writing I do not want this bank to pay anything for me. They continue to use my money as they see to and do not answer to me just keep taking. I am being told "You shouldn't take money out of a account with no money" I don't they do and put me into a checking account disaster. When I make a cash deposit it is pending until the next day. When I have money and authorized a transaction it is pending until the next day. If I make an error or a credit card tries to come threw without my authorization it goes right threw with 100's of dollars in fees. They will take their fees before the principle of the transaction. There is no personal banking anymore and with the economy being so bad why are they hurting their customers. All I asked was someone to tell me what the charges were for and I would deposit the money. This went on for weeks and is currently with fees they refuse to refund. I want to know what they are doing with my money not just taking because they choose.

Desired Settlement: I would like most fees returned to me due to their lack of knowledge of their own banking system.I would like to see on my statement what a fee is for and for whom it is for.I would like to choose what branch I talk to about my account. If I do not want to talk to a certain person or branch, I should be able to talk to any one of their branches and get the answer I need.

Business Response: Attached, please find the response for the ****** ****** issue. Thank you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First Commonwealth Bank has chose to control my checking account without my permission.  I have talked to numerous employees from management to tellers trying to get answers about my account.  I do not understand why the answers cannot be gotten by anyone within the First Commonwealth Bank structure and within the same day.  I have had to wait days for answers when I needed an answer right away to fix a problem.  I have been told to "ONLY"  talk to the ********** Branch because that is where I opened my 1st account and management in that branch is the only one to help me.  Management in ********** cannot help me because the response I  receive is "I don't understand",  "I'm not sure what you mean" & " I'm pretty sure that doesn't happen."  Great customer service.  Simple accounting and bookkeeping practices are a qualification anyone should have when dealing with account problems.

 The only reason I received fees back from First Commonwealth was/is because of the amounts of my deposits & I called questioning my account.  I made many phone calls to fix those mistakes made by the bank or myself.  The fees were not just reimbursed to me without 10 phone calls.  What happened to the phone  call to say: " hey can you stop in to First Commonwealth today?" I believe, had I not made those calls, First Commonwealth would not have done the right thing.  Between the teller and myself we could not figure out what my account balance was.  That is not acceptable! 

 I recently ran into some financial downfalls due to change in jobs, starting a part-time business, &  helping family members  with other businesses,  I am involved with,  due to the economy.  Times within 2014 I needed some help with my account.  I never expected the response I got:  "Well ******, you should probably not use the account with no money in it."  The deposit was in the night deposit and being posted during our conversation.

********** Branch chooses what they will help me with and what they will not.  It is not referenced on my statements or any statements I have seen within my family members, what is being paid and what they are returning for non payment both of which come with a $35 fee.  I  checked my statement online and got ready for the bank in the a.m.  I went into the bank next morning and I was sick to find out nothing I looked at that evening was going on at all(10 hours later) The choices to pay and not to pay with no reference on my statement.    What a mess! They take fees for situations that happened previously, the response for that is "The computer didn't catch it."  or "It's the computers fault, we have no control over that."    I called trying to get answers, no one could answer my question(s), I refused to put anymore money into my account until someone got back to me.  I did not receive a call back for 2 business days, which as you know, fees accumulated.  **********  Management chose not to call me until I went to ******** asking for help.

 I use a short term loan V.I.P Club.  I have other accounts I use to pay them so at times it got a bit confusing.   V.I.P. charge me a redeposit fee of $30.  This charge only happens  " IF" I need them to change accounts for payment.  First Commonwealth posted the $30 fee for 5 different checks, only two checks were posted with $35 fee for being paid,  two checks returned not paid with a $35 fee, and one was in limbo and was not found for 4 days!   How does this happen????????   V.I.P. believed they were paid in full.  I refused to deposit anything until someone could help me. Unfortunately,  Everyone was so confused no one knew where to start.  Meanwhile my account and myself suffers.  V.I.P received three checks back and called me.  Monies were deposited and they paid.   V.I.P charged me extra fees for late payments on the 3 checks.  

What happened to "PENDING?"  Up until this point ALL my transactions were pending, even cash transactions.  Pending was a problem when that started due to the way they chose to put it into effect.  Reimbursed for many fees that caused and now it doesn't work at all the way I read or explained to me.  Why does it change when I am having a problem?  More fees to First Commonwealth?   I try to check my account on a regular basis but lately I have spent way to much of my time checking my account.  I  believe if I had not have called the only correspondence I would have received from First Commonwealth would be their letters a week after the fact and $250 in fees.  ********** Management has never called me to help me.   I live closer to ********.  I choose to do 90% of my banking in ******** but I should be able to go to any Branch and get my questions answered and helped.  

Regards,

****** ******

9/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Monies where taken from my account due to multiple mistakes and employee's telling less than the truth. There are recorded telephone conversation that can easily correct the wrong, however the regional manager ****** said she favors the employee in question, namely ***** at the **** **** Branch. ****** refuses to listen to the series of recorded phone conversations from August 2, 2014 thur August 6, 2014 with the customer call center and I. I spoke to several ladies at the said call center in question and **** on multiple occasions. This conversation are clear on how monies where charged against my account. I think there should be an outside audit done, which I feel will uncover a pattern of unjust business behavior being applied to consumers in Southwestern Pennsylvania. This practice may have already caused elderly customers millions of dollars in unjust fees due to this communicaton scheme that is being applied and keenly enforced with the regional manager ******.

Desired Settlement: Monies return that have been taking by communication scheme, which could have been avoided by applying professional business practices. The recorded conversations will prove everything in a reasonable fashion. I have called the Senior VP Ms. ******* ******, whom is above ******, and await a phone call from her. If I'm able to resolve this matter I'll contact you by phone or email.

Business Response:

Attached, please find our response and supporting documentation for issue #********. My sincerest apologies regarding the due date for our response.

If you need anything further, please contact me directly at ###-###-####.

Sincerely,

**** **********

6/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: First Commonwealth Bank came to a class I attend called ********** ********** conducted at ******** ********* ** **********, First Commonwealth Bank made an offer for a promotion. The promotion offer was that if you worked, started a new account with First Commonwealth Bank, and make twelve transaction, after they confirmed your employment, and stay in good standing, First commonwealth would give you $100. I met all of the qualifications and they did not honor their promotion. I tried contacting them several times and then they then said, now we want to do a presentations at the job also to get the money. they changed the qualifications after the agreement.

Desired Settlement: I would like the one hundred dollars that I am entitled to.

Business Response:

Please find attached, First Commonwealth Bank's response to the issue that was brought forward from Ms. *********. Also attached is a copy of the ad she referenced in her complaint. Please let me know if you require further information.

Many thanks,

 

**** **********Executive Assistant to the President

First Commonwealth Bank

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