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BBB Accredited Business since

Oakmont Bakery

Phone: (412) 826-1606 Fax: (412) 826-1622 531 Allegheny Ave, Oakmont, PA 15139 http://www.oakmontbakery.com


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Description

This is bakery with a full line of cakes, cookies and donuts.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Oakmont Bakery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Oakmont Bakery include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Oakmont Bakery
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 20, 2009 Business started: 01/01/1982 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of Agriculture - Retail Food Facilities & Restaurants
2301 North Cameron Street , Harrisburg PA 17110
http://www.agriculture.state.pa.us/portal/server.pt/gateway/PTARGS_0_2_24476_10297_0_43/agwebsite/ProgramDetail.aspx?name=Retail-Foods-Facilities-and-Restaurants&navid=12&parentnavid=0&palid=58&
Phone Number: (717) 787-4737
The number is In Compliance.

Type of Entity

Corporation

Business Management
Mr. Marc A Serrao, Owner
Contact Information
Principal: Mr. Marc A Serrao, Owner
Business Category

BAKERS-RETAIL COOKIES & CRACKERS RESTAURANTS WEDDING SUPPLIES & SERVICES INTERNET CAFES


Additional Locations

  • 531 Allegheny Ave

    Oakmont, PA 15139 (412) 826-1606

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ORDERED A BIRTHDAY CAKE AT CHRISTMAS TIME TO BE PICKED UP DECEMBER 20TH. SPECIFICALLY SAID NO CHRISTMAS DECORATIONS NONE REPEATED TO ORDER TAKER NO CHRISTMAS DECOR. ORDERED PINK ROSES TYPICAL BIRTHDAY CAKE. LATE THAT EVENING DISCOVEED THERE WERE POINSETTAS AND CHRISTMAS DECOR. CALLED SAT DEC 20TH 10:40 P.M. I WAS INSTRUCTED TO COME TO THEIR BAKERY THEY WOULD FIX. 10:40 PM THE NIGHT BEFORE MY PARTY?????????????????? THAT TIME OF NIGHT BEFORE MY PARTY?????????WANTED OWNER TO CALL ME THEY NEVER CALLED. I SPENT $150 FOR THE CAKE PLUS OTHER ITEMS.......NO CALL NO RESPSONSE. GUESS THEY ARE TOO BUSY TO WORRY ABOUT ME. JUST GUESS THEY ARE TOO BIG FOR THEIR BRITCHES. DISGUSTED THE ORDER TAKER IGNORED MY ORDER GUESS THEY JUST DONT CARE.

Desired Settlement: APOLOGY..............REFUND...........

Business Response:

I called ******* on December 21st at 8:00AM. I left her a message and asked her to call me back at the bakery. I never received another call from her. I looked at her order and saw that it was checked and approved by our cake editor and assumed the order was correct.

I called ******* as soon as I received the letter from the BBB and left her another message. When I didn't hear back from her, I called back later in the day and spoke with her. I apologized for the mistake and we agreed on a $15.00 credit. She was very nice and understanding.

**** ** ******

 Oakmont Bakery Inc.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Oakmont Bakery
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)