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BBB Accredited Business since
Phone: (412) 462-7000 Fax: (412) 462-7720 255 Baldwin Rd, Pittsburgh, PA 15207
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers a full line of aluminum awnings and installation services.
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A BBB Accredited Business since
BBB has determined that G & S Metal Products Company Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for G & S Metal Products Company Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA003133.
Type of Entity
Business ManagementMr. Robert W Schuster, President Ms. Pat Messman, Secretary Mrs. Amy Smeal, Office manager
AWNINGS & CANOPIES
Industry TipsPennsylvania Home Improvement Consumer Protection Act
255 Baldwin Rd
Pittsburgh, PA 15207 (412) 462-7000 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Aluminum replacement roof panels on existing aluminum awning were installed on 7/15/2013 in short they leak and caulking around said panels is extremely sloppy. Repeated calls to company have resulted in a visit from company rep who assured problem would be fixed as of 8/20/2013 nothing has been done.
Desired Settlement: Panels replaced or repaired caulking redone
We were contracted to replace hail damaged aluminum awning panels above address. The existing framework and flashing were not changed, only the 55 individual slats that make up the top of the awning. When we were installing the panels Mr. ****** informed us of a leaking problem that had recently started to occur. We did reseal the existing flashing of the awning. However, before we did the awning work the ******* had contracted a roofing company to do roof work on their home. At the time of our July 24th inspection regarding the report of the awning leak, we were able to see a number of possible openings at the shingled roof line and fascia seams where leaking could easily occur. The aluminum fascia trim has several openings which could permit water to go behind the metal trim where the awning is sealed and allow leakage below the awning or even into the wall of the house and down to the foundation. I have attached photos of these gaps.
Because Mr. and Mrs. ****** are good repeat customers I decided we would seal these areas that the roofer left unattended. It is above the awning and we could accomplish this task without doing damage to the new awning panels. I told Mr. ****** it could take some time, but if he could be patient we would be back to take care of this issue. We will schedule this to be done on August 27th.
When awning leaked after installation, Mrs. ****** called Mr. ********** office on two separate occasions and left messages and her cell phone number with the office staff asking that Mr. ******** return Mrs. ******** calls regarding the leak. Mr. ******** never returned Mrs. ******** calls.
Mr. ******** called Mr. ****** to state that Mr. ******** would be at Mr. ******** house on July 24. Mr. ******** viewed the leakage along the entire length of the awning and took photos. Mr. ******** did not tell Mr. ****** to be patient. Mr. ******** told Mr. ****** that the repair would be done the week of August the 4th.
Neither Mr. and Mrs. ****** received any calls or messages for repair the week of August 4th.
On August 12, Mrs. ****** called Mr. ********** office and left a message and her cell number with the office staff asking that Mr. ******** return Mrs. ******** call regarding the repair of the entire awning leak. Mr. ******** did not returned Mrs. ******** call.
Mr. and Mrs. ****** filed a report with the BBB on August 20, 2013. Mr. and Mrs. ****** have now heard from Mr. ******** through the BBB website.
We do accept Mr. ********* solution in good faith that this repair will completely remedy leakage NOT ONLY in the area of "possible openings at the shingled roof line and fascia seams where leaking could easily occur " as described and shown in the photos by Mr. ********. The area Mr. ******** refers to makes up approximately 1/3 the length of the awning.
The leakage is over the awning's entire length. Please refer to the photos attached that show the leakage onto the stone facing from underneath the awning beginning at the left side of the awning, spanning the entire length of the awning to the right side.
Our expectations are that Mr. ********** solution will solve the leakage problem along the entire length of the awing.
Mr. ******** can contact either Mr. and Mrs. by phone to schedule a time to for the repair to take place.