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BBB Accredited Business since

G & S Metal Products Company Inc

Phone: (412) 462-7000 Fax: (412) 462-7720 255 Baldwin Rd, Pittsburgh, PA 15207 http://www.gsmetalproducts.com


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Description

This company offers a full line of aluminum awnings and installation services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that G & S Metal Products Company Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for G & S Metal Products Company Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on G & S Metal Products Company Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 01, 1970 Business started: 01/01/1966 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square, Harrisburg PA 17120
http://hicsearch.attorneygeneral.gov/
Phone Number: (888) 520-6680
Fax Number: 717-787-8242
The number is PA003133.

Type of Entity

Corporation

Business Management
Mr. Robert W Schuster, President Ms. Pat Messman, Secretary Mrs. Amy Smeal, Office manager
Contact Information
Principal: Mr. Robert W Schuster, President
Business Category

AWNINGS & CANOPIES

Industry Tips
Pennsylvania Home Improvement Consumer Protection Act

Additional Locations

  • 255 Baldwin Rd

    Pittsburgh, PA 15207 (412) 462-7000

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Aluminum replacement roof panels on existing aluminum awning were installed on 7/15/2013 in short they leak and caulking around said panels is extremely sloppy. Repeated calls to company have resulted in a visit from company rep who assured problem would be fixed as of 8/20/2013 nothing has been done.

Desired Settlement: Panels replaced or repaired caulking redone

Business Response:

We were contracted to replace hail damaged aluminum awning panels above address.  The existing framework and flashing were not changed, only the 55 individual slats that make up the top of the awning.  When we were installing the panels Mr. ****** informed us of a leaking problem that had recently started to occur.  We did reseal the existing flashing of the awning.  However, before we did the awning work the ******* had contracted a roofing company to do roof work on their home.  At the time of our July 24th inspection regarding the report of the awning leak, we were able to see a number of possible openings at the shingled roof line and fascia seams where leaking could easily occur. The aluminum fascia trim has several openings which could permit water to go behind the metal trim where the awning is sealed and allow leakage below the awning or even into the wall of the house and down to the foundation.  I have attached photos of these gaps. 

Because Mr. and Mrs. ****** are good repeat customers I decided we would seal these areas that the roofer left unattended.  It is above the awning and we could accomplish this task without doing damage to the new awning panels.  I told Mr. ****** it could take some time, but if he could be patient we would be back to take care of this issue.  We will schedule this to be done on August 27th

Consumer Response:

When awning leaked after installation, Mrs. ****** called Mr. ********** office on two separate occasions and left messages and her cell phone number with the office staff asking that Mr. ******** return Mrs. ******** calls regarding the leak.  Mr. ******** never returned  Mrs. ******** calls.

Mr. ******** called Mr. ****** to state that Mr. ******** would be at Mr. ******** house on July 24.  Mr. ******** viewed the leakage along the entire length of the awning and took photos.  Mr. ******** did not tell Mr. ****** to be patient.  Mr. ******** told Mr. ****** that the repair would be done the week of August the 4th.  

Neither Mr. and Mrs. ****** received any  calls or messages for repair the week of August 4th.

On August 12, Mrs. ****** called Mr. **********  office and left a message and her cell number with the office staff asking that Mr. ******** return Mrs. ******** call regarding the repair of the entire awning leak.  Mr. ******** did not  returned Mrs. ******** call.

Mr. and Mrs. ****** filed a report with the BBB on August 20, 2013.   Mr. and Mrs. ****** have now heard from Mr. ******** through the BBB website.

We do accept Mr. ********* solution in good faith that this repair will completely remedy leakage NOT ONLY in the area of "possible openings at the shingled roof line and fascia seams where leaking could easily occur " as described and shown in the photos by Mr. ********.  The area Mr. ******** refers to makes up approximately 1/3 the length of the awning.

The leakage is  over the awning's entire length.  Please refer to the photos attached that show the leakage onto the stone facing from underneath the awning beginning at the left side of the awning, spanning  the entire length of the awning to the right side.

Our expectations are that Mr. ********** solution will solve the leakage problem along the entire length of the  awing.

Mr. ******** can contact either Mr.  and Mrs. by phone to schedule a time to for the repair to take place.

 Regards,

             ****** ******

 

 

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on G & S Metal Products Company Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)