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BBB Accredited Business since

Jays Auto Wrecking Inc

Phone: (814) 734-4022 Fax: (814) 734-4745 View Additional Phone Numbers 11610 Hamilton Rd, Edinboro, PA 16412

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This corporation offers auto parts new & used for cars & pickup trucks & they ship worldwide. They also provide a locator service for hard to find parts.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jays Auto Wrecking Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Jays Auto Wrecking Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jays Auto Wrecking Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 19, 2002 Business started: 02/15/1960
Business Management
Mr. Charles Bauer, President Mr. Joseph Bauer, 1st Vice President
Contact Information
Principal: Mr. Charles Bauer, President
Business Category


Additional Locations

  • 11610 Hamilton Rd

    Edinboro, PA 16412 (800) 722-1183 (800) 736-8214 (814) 734-4022


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/28/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased a Seat belt latch, stock #5A7327 Y5A7327 for a Ford Ranger 2001, and when I went to install it, the Pretensioner sensor was not working correctly on the Seat belt latch. I called the company back for a refund, date of purchase was 3/20/2015 (and they have a 91 day return policy), they wanted to charge me a 25% stocking fee and $20.00 dollars for shipping when the part was bad to begin with. I paid $35.00 dollars for the part and $15.00 for the shipping total of $50.00 dollars. I believe I should be refunded the $50.00 dollars, and that they should be responsible for the shipping of the bad part they sent me or at least $35.00 dollars for the part, I believe this part was never tested, or I would not be returning this part.

Desired Settlement: Would like my $50.00 dollars back, but would settle for $35.00 dollars no shipping cost to me.

Business Response: May 19, 2015
Better Business Bureau:
Regarding Claim # ********, of ***** ** ****** we can provide
these pieces of information and facts:
1) In regards to the shipping complaint, we have enclosed copies of
our on-line/credit card policies, which Mr. ***** signed before the
transaction occurred We of course also need the supposedly
defective part returned, which has not happened as of this date.
2) Mr. ***** called us originally to buy the “BUCKLE Side” of the
driver’s seat belts.... His buckle would not latch.... In talking to
him recently, ours does latch....
3) His issue with a “Pretensioner sensor” makes no sense to us, as
that portion of the seat belt is in the side the belt RETRACTOR is
in. Tension needs to be pulled from the retractor side, so when
the belt is snapped into the buckle side, the belt fits snuggly to
your body.... The buckle side, which we sold him, has no moving
parts with the exception of the buckle itself, which works
according to Mr. *****...
4) I have enclosed a copy of our invoices, which states Jay’s reserves
the right to charge a restocking fee of 25% in customer ordering
errors, which we feel this whole situation is about. Mr. *****
called US after seeing our part on-line, and ordered that specific
item.. Jay’s A/W did not suggest which part Mr. ***** needed, or
did any analysis to lead Mr. ***** to ordering this part.
5) His calculations are somewhat off as to what we offered as his
return funds, AFTER he returns the part, and he states his
salesperson is ****”, who is an 83 year-old retired founder of this
business.... So we start with $50.00 Shipping charge was
$15.00 to him (which was not refundable as we discussed),
leaving $35.00 25% of that deducted is $8.75, leaving Mr.
***** with a refund due of $26.25 when the part is RETURNED to
6) Also.... Just another point.... Mr. ***** admits he ordered and
rec’d this part in later March of 2015... He never contacted us at
all about an issue until the 1st part of May, which tells us he has
been messing with this issue, and not figuring out what’s really
going on with the belt issue.... And, he’s never asked for a
replacement part, which is also a reserved right on the Jay’s A/W
I hope we have stated the issues and facts clearly to you folks. We
strive to do our best for our customers, but we do expect the customer
to follow our policies, and meet us at least halfway in resolving issues
which inevitably come up selling recycled parts to customers trying to
do their own repairs, sometimes without all the proper equipment..
******* * *****

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On Wed, May 20, 2015 at 12:43 PM, *** ***** ***********************> wrote:

To straighten out the confusion of what part was purchase I will be sending with this email a picture of the part and also
other information . There was not a error in the part ordering from Jay's Auto Wrecking, Inc. I had ask someone to take a picture of it to make sure what I was buying and the correct picture was sent. This is all one unit and can not be separated. In conclusion, the electronics of this buckle is defective because of the error I received when I installed it. The dash board flashes 46 error. Should not have to pay a 25% restocking fee and a 20 dollar shipping fee of a defective item that was sent initially. 

see attached photo

Business Response:

May 26th, 2015

To Better Business Bureau:

In regards to the response regarding Complaint ID # ********

1)   I do not see how we are even talking about the freight policy and the return shipping costs.... The customer reviewed the authorization form, signed it, returned the form back to us, end of story on that.... By the way, the shipping charge was $15.00, NOT $20.00 as he keeps stating...

2)   Not sure what the picture of the part does, no one is arguing they got the incorrect part... As far as the electrical connection, error issue, etc. goes, the connection senses if the buckle is buckled, so if you are moving down the hiway, and are not buckled, you get the proverbial ( "Fasten Seat Belt" ding, chime, etc.) The TENSION part is in the other side. The Retracting part....

One of the main reasons we feel the "restocking fee" should be charged is due to the fact the customer NEVER asked for another replacement part, which is stated on the invoice as a right we reserve, and he used our part to figure out what WAS really wrong with his truck's seat belt... ( a guinea pig test per se )

So to sum this up, if we're typing back and forth, wasting people's time, etc., over the $8.75 restock fee, we'll waive part of that also....

If the customer returns the Jay's A/W part, which is marked, we will refund him $31.00,...

So, we are only keeping the cost of shipping & handling as per the sales/credit card agreement, and $4.00...

Hope this settles this matter, and the part will either be sent back ASAP, or kept by the customer....


******* *****, Pres...




Consumer Response: [
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  In regards to a refund, a check of 31.00 dollars would satisfy.


***** *****