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BBB Accredited Business since
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This corporation offers auto parts new & used for cars & pickup trucks & they ship worldwide. They also provide a locator service for hard to find parts.
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A BBB Accredited Business since
BBB has determined that Jays Auto Wrecking Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jays Auto Wrecking Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Charles Bauer, President Mr. Joseph Bauer, 1st Vice President
11610 Hamilton Rd
Edinboro, PA 16412 (800) 722-1183 (800) 736-8214 (814) 734-4022 Directions
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Additional Phone Numbers
- (800) 722-1183(Phone)
- (800) 736-8214(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a Seat belt latch, stock #5A7327 Y5A7327 for a Ford Ranger 2001, and when I went to install it, the Pretensioner sensor was not working correctly on the Seat belt latch. I called the company back for a refund, date of purchase was 3/20/2015 (and they have a 91 day return policy), they wanted to charge me a 25% stocking fee and $20.00 dollars for shipping when the part was bad to begin with. I paid $35.00 dollars for the part and $15.00 for the shipping total of $50.00 dollars. I believe I should be refunded the $50.00 dollars, and that they should be responsible for the shipping of the bad part they sent me or at least $35.00 dollars for the part, I believe this part was never tested, or I would not be returning this part.
Desired Settlement: Would like my $50.00 dollars back, but would settle for $35.00 dollars no shipping cost to me.
May 19, 2015
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
May 26th, 2015
To Better Business Bureau:
In regards to the response regarding Complaint ID # ********
1) I do not see how we are even talking about the freight policy and the return shipping costs.... The customer reviewed the authorization form, signed it, returned the form back to us, end of story on that.... By the way, the shipping charge was $15.00, NOT $20.00 as he keeps stating...
2) Not sure what the picture of the part does, no one is arguing they got the incorrect part... As far as the electrical connection, error issue, etc. goes, the connection senses if the buckle is buckled, so if you are moving down the hiway, and are not buckled, you get the proverbial ( "Fasten Seat Belt" ding, chime, etc.) The TENSION part is in the other side. The Retracting part....
One of the main reasons we feel the "restocking fee" should be charged is due to the fact the customer NEVER asked for another replacement part, which is stated on the invoice as a right we reserve, and he used our part to figure out what WAS really wrong with his truck's seat belt... ( a guinea pig test per se )
So to sum this up, if we're typing back and forth, wasting people's time, etc., over the $8.75 restock fee, we'll waive part of that also....
If the customer returns the Jay's A/W part, which is marked, we will refund him $31.00,...
So, we are only keeping the cost of shipping & handling as per the sales/credit card agreement, and $4.00...
Hope this settles this matter, and the part will either be sent back ASAP, or kept by the customer....
******* *****, Pres...