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BBB Accredited Business since

Fort Pitt Classic Cars LLC

Phone: (412) 781-2277 230 15th St, Pittsburgh, PA 15215 http://www.fortpittclassiccars.com

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Description

Auto Restoration

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fort Pitt Classic Cars LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Fort Pitt Classic Cars LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: June 26, 2012 Business started: 01/01/2008 in PA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ron Libengood, Owner
Contact Information
Principal: Mr. Ron Libengood, Owner
Business Category

AUTO RESTORATION AUTO DETAILING AUTO REPAIR & SERVICE


Additional Locations

  • 230 15th St

    Pittsburgh, PA 15215 (412) 781-2277

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
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  • Guarantee or Warranty

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Complaint Detail(s)

7/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contact this company 4 years ago to restore a 1969 Camaro. I received a signed agreement stating that this vehicle would be completed 1 year later. It is now 4 years later and the owner refuses to complete this vehicle. There were a number of issues that are left to repair in order to complete these vehicle. However, every time I have contact the owner "*** *********", he stated it would only be a few weeks longer. He stated this vehicle would be completed on atleast 10 different occasions over the past 4 years. None of which were true. I have nearly 100 emails that go back and forth promising this car would be completed. Roughly around 6 months ago I came to the shop to see that a number of mistakes have been made when restoring the vehicle. *** stated he would resolve these issues and was responsible for the charges since the job was not done right the first time. Out of frustration and the simple fact they he refused to complete this car, I told him I was going to pick this car up and have it completed at another shop. To my surprise he sent a bill totaling 4,835.53 for labor charges. He claims these charges are for fixing the issues that he first claimed he was responsible for. This is has an absolute nightmare and now he is resulting to downright criminal behavior. Please help me resolve this issue by getting my vehicle back without these extortion charges. Thank you for your help.

Desired Settlement: I want my vehicle back. I refuse to pay the charges that I am not responsible for and did not agree to in no way shape or form.

Business Response: *** from company called BBB and indicated he spoke with you and the issue is being resolved. If this is not the case, please let BBB know asap.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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