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BBB Accredited Business since
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This business offers auto repairs services.
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A BBB Accredited Business since
BBB has determined that Steubenville Pike Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Steubenville Pike Auto include:
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Licensing, Bonding or Registration
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
Type of Entity
Business ManagementMr. Jason Pottle, President
AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TIRE RETREAD & REPAIR TOWING - AUTO TRANSMISSIONS - AUTO WHEEL ALIGNMENT, FR & AXLE SRV-AUTO AUTO DEALERS - USED CARS TIRE DEALERS AUTO AIR CONDITIONING ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS
6112 Steubenville Pike
Mc Kees Rocks, PA 15136 (412) 787-9800 Directions
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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What government actions does BBB report on?
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My vehicle had a dead battery. Steubenville Pike Auto as an authorized AAA provider jumped my vehicle and I drove the vehicle to their shop to have the battery replaced. After the battery was replaced the vehicle still would not start. I had to arrange for AAA to tow the vehicle to an alarm specialist for further repair. The vehicle still would not start. I then had to arrange for the vehicle to be towed to** ******* for repair.
Desired Settlement: I would like a refund of the labor charges paid to both Steubenville Pike Auto and***** *****. I agree I should pay for the new battery.
I am responding to your letter dated
Steubenville Pike Auto
|3/1/2013||Problems with Product/Service|
|7/3/2012||Problems with Product/Service|