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A BBB Accredited Business since
BBB has determined that Enterprise Rent-A-Car Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Enterprise Rent-A-Car Co. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 23 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||23|
Business ManagementMr. Tim Nettles, V P/ General Manager Ms. Melissa O'Leary, Loss Control Mngr.
AUTO RENTING & LEASING
Alternate Business NamesEnterprise Car Sales Enterprise Rent A Car Enterprise Rent-A-Car Enterprise Rent-A-Car Company
10 Pittsburgh Rd
Butler, PA 16001 (412) 505-4099 Directions
100 Harper Dr
Belle Vernon, PA 15012 Directions
100 S 4th St
Huntingdon, PA 16652 (814) 643-5778 Directions
1001 Murry Ridge Ln
Murrysville, PA 15668 (724) 325-7734 Directions
1011 24th St
Beaver Falls, PA 15010 (412) 505-4099 (724) 891-3090 Directions
1053 Waterdam Plaza Dr
Canonsburg, PA 15317 (724) 942-3510 Directions
1053 Waterdam Plaza Dr
Canonsburg, PA 15317 Directions
1070 Long Run Rd Ste 100
Mc Keesport, PA 15132 (412) 505-4099 Directions
110 Murtland Ave
Washington, PA 15301 (724) 225-0999 Directions
1115 Lincoln Highway
North Versailles, PA 15137 Directions
1115 Lincoln Hwy
N Versailles, PA 15137 (412) 823-0100 Directions
11284 Perry Hwy
Wexford, PA 15090 (724) 935-2330 Directions
1160 Washington Pike
Bridgeville, PA 15017 (412) 220-0320 (412) 505-4099 Directions
117 Meegan Ford Road
Mount Pleasant, PA 15666 (724) 547-0373 Directions
120 6th St
Pittsburgh, PA 15222 (412) 325-7042 (412) 505-4099 Directions
1231 3rd St
Beaver, PA 15009 (412) 505-4099 (724) 728-8911 Directions
1267 Rodi Rd Lower
Turtle Creek, PA 15145 (412) 816-8383 Directions
1318 5th Ave
Pittsburgh, PA 15219 (412) 391-7766 Directions
138 Jefferson Rd
Waynesburg, PA 15370 (724) 627-7722 Directions
1409 Lebanon Church Rd
Pittsburgh, PA 15236 (412) 505-4099 (412) 653-4800 Directions
148 Aviation Ln Ste 311
Latrobe, PA 15650 Directions
1600 Golden Mile Hwy
Monroeville, PA 15146 (412) 505-4099 Directions
16285 Conneaut Lake Road #101
Meadville, PA 16335 (814) 337-7626 Directions
17 Nichols St
Clearfield, PA 16830 (814) 765-4500 Directions
17 Route 88
Charleroi, PA 15022 (724) 483-3994 Directions
178 Regina Dr
Cranberry, PA 16319 (814) 271-3045 Directions
1791 Route 286 South
Indiana, PA 15701 (412) 505-4099 Directions
1808 N Center Ave
Somerset, PA 15501 (814) 443-0700 Directions
1891 Leesburg Grove City Rd
Mercer, PA 16137 (724) 748-7007 Directions
1900 W Liberty Ave
Pittsburgh, PA 15226 (412) 341-4245 (412) 505-4099 Directions
1923 Oakland Ave
Indiana, PA 15701 (724) 465-5944 Directions
2011 Route 51
Clairton, PA 15025 Directions
215 Blue Course Drive Unit B
State College, PA 16803 Directions
2260 Babcock Blvd
Pittsburgh, PA 15237 (412) 821-6006 Directions
2335 Noblestown Rd
Pittsburgh, PA 15205 (412) 922-5855 Directions
2493 Fox Hill Rd
State College, PA 16803 (814) 237-1772 Directions
2507 State St
Erie, PA 16503 (814) 459-8239 Directions
2590 Library Rd
Pittsburgh, PA 15234 (412) 881-7232 Directions
2600 Library Road
Pittsburgh, PA 15234 (412) 505-4099 Directions
273 Pittsburgh Rd
Butler, PA 16002 (724) 283-7142 Directions
28 West Grant St
New Castle, PA 16102 (412) 505-4099 Directions
2843 Boulevard of the Allies
Pittsburgh, PA 15213 (412) 681-0800 Directions
286 W Main St
Uniontown, PA 15401 (724) 438-0333 Directions
3014 Pleasant Valley Blvd Ste E
Altoona, PA 16602 (814) 942-7000 Directions
3020 S Park Rd
Bethel Park, PA 15102 (412) 851-0300 Directions
310 Horizon Dr
Coraopolis, PA 15108 (412) 472-0700 Directions
3239 Wilmington Rd
NEw Castle, PA 16105 (724) 652-2112 Directions
3251 Leechburg Rd
NEw Kensingtn, PA 15068 (724) 335-1100 Directions
3344 Washington Rd
Canonsburg, PA 15317 (724) 942-5872 Directions
3801 Ohio River Blvd
Baden, PA 15005 (412) 505-4099 Directions
3995 William Penn Hwy
Murrysville, PA 15668 (724) 748-7070 Directions
400 S Water St
Kittanning, PA 16201 (724) 543-2222 Directions
4099 William Penn Hwy Ste 101
Monroeville, PA 15146 (412) 372-9200 Directions
41 Dutilh Rd
Cranberry Twp, PA 16066 (724) 742-0888 (724) 742-0999 Directions
41B Dutilh Road
Cranberry Twp, PA 16066 (724) 742-0998 Directions
4411 W. 12th Street
Erie, PA 16505 (814) 833-1640 (814) 838-7739 Directions
4485 Campbells Run Rd
Pittsburgh, PA 15205 (412) 249-0063 (412) 505-4095 Directions
4489 Campbells Run Rd
Pittsburgh, PA 15205 (412) 494-5400 (412) 505-4099 Directions
4520 William Penn Hwy
Monroeville, PA 15146 (412) 856-5522 Directions
46 North Kendall Ave
Bradford, PA 16701 (412) 505-4099 Directions
4655 Route 8 Suite 126
Allison Park, PA 15101 Directions
5074 William Penn Highway
Monroeville, PA 15146 (724) 327-2500 Directions
518 Broad Street
Hollidaysburg, PA 16648 (814) 696-6002 Directions
545 S 5th Ave
Clarion, PA 16214 (814) 227-1284 Directions
5604 University Blvd
Coraopolis, PA 15108 (412) 269-9200 Directions
5759 Peach St
Erie, PA 16509 (814) 864-6899 Directions
5941 State Route 981
Latrobe, PA 15650 (724) 537-8206 Directions
621 Division Street
Du Bois, PA 15801 (814) 375-5550 Directions
630 Ardmore Blvd
Pittsburgh, PA 15221 Directions
6985 Lincoln Hwy
Bedford, PA 15522 (814) 623-2889 Directions
737 Butler St
Pittsburgh, PA 15223 (412) 781-7007 Directions
737 Scalp Ave
Johnstown, PA 15904 (814) 269-2327 Directions
756 S Millvale Ave
Pittsburgh, PA 15213 (412) 505-4099 (412) 622-0200 Directions
811 Beaver Ave
Ellwood City, PA 16117 (724) 758-4558 Directions
815 E Pittsburgh Street
Greensburg, PA 15601 (724) 837-8080 Directions
815 East Pittsburgh Street
Greensburg, PA 15601 Directions
8221 Route 30
Irwin, PA 15642 (724) 861-5241 Directions
832 Narrows Run Rd
Coraopolis, PA 15108 (412) 505-4099 Directions
900 Washington Ave
Monaca, PA 15061 (724) 728-2286 Directions
902 Brinton Road
Pittsburgh, PA 15221 (412) 247-6512 Directions
908 E 8th Ave
Homestead, PA 15120 (412) 464-1100 (412) 464-1940 Directions
9509 Perry Hwy
Pittsburgh, PA 15237 (412) 635-7101 Directions
Freeport & Main Streets
New Kensington, PA 15068 (412) 505-4099 Directions
Lakeside Terminal, PGH INT'L A
Pittsburgh, PA 15231 (412) 505-4099 Directions
P.O. Box 605
Murrysville, PA 15668 (724) 325-1342
PO Box 12176
Pittsburgh, PA 15231 (412) 472-3490
Rental Care Access Road Lot #7
Pittsburgh, PA 15231 (412) 472-5094 (888) 826-6890 Directions
Salina Road RD 2
Seneca, PA 16346 (814) 678-2621 Directions
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Additional Phone Numbers
- (412) 494-5400(Phone)
- (412) 505-4099(Phone)
- (412) 751-5600(Phone)
- (412) 823-2902(Phone)
- (412) 831-7230(Phone)
- (724) 869-0800(Phone)
- (814) 362-6500(Phone)
- (866) 669-5870(Phone)
- (412) 371-7303 (Fax)
- (412) 494-3398 (Fax)
- (412) 505-4094 (Fax)
- (412) 505-7005 (Fax)
- (724) 465-6760 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
|12/4/2013||Problems with Product/Service|
|10/24/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On July 10 at 8am I picked up a rental car from Enterprise (they met me at the auto body repair shop with it) that I was going to use while my car was being repaired. I returned the car at approximately 5pm (at the auto body shop) on July 11. On July 12 I realized that I had left my garage door opener in the rental car and called Enterprise. They said that they had a box full of garage door openers and that I would need to come look at them because they did not know if they had mine. I did so the AM of July 13. When I arrived, one of the women behind the desk handed me a box filled with garage door openers and other items. Another woman behind the desk said "You should come look in this drawer because we have more things in there." I went behind the counter to find a large file cabinet drawer filled with junk. Nothing looked like my garage door opener. I then asked what I should do and the attendant shrugged her shoulders. I asked if it could still be in the car that I returned on July 12 and she said yes, but that there was nothing she could do about it because someone else had already rented the car. I called Enterprise the next day to talk with a supervisor, and after being left on hold for more than 10 minutes, all the while listening to a recording telling me how Enterprise prides itself on great customer service, I hung up.
Desired Settlement: Enterprise either needs to find my garage door opener or pay for a replacement.
this is the lady I left a message for twice and she never called me back
I called the customer again today and spoke to her. She said she did receive my calls but decided not to call back because she already purchased another garage door opener. I apologized again and called her down a little. She said she is going to talk to her husband and call me back in regards to what solution she would like. I offered to bring the garage door openers we had to her so she could test them out to see if any of them are hers or to compensate her for the cost of buying a new one whatever she would like. She said she would talk it over with him and call me back. I'll let you know when I hear from her.
BBB's Final Determination: Business resolved the complaint issues, but not within BBB's timeframe. The complainant did not acknowledged acceptance to BBB.
Problems with Product/Service
Read Complaint Details
Complaint: Enterprise refuses to answer the phone in its Pittsburgh, Pa. locatio or to respond via its Customer Service number, as published on the website. I picked up a car in Philadelphia, Pa. on 5-29-13 for return to Pittsburgh, Pa. on 6-3-13. Car was returned to Pittsburgh Airport at about 4:30pm on 6-3-13. I believe I left a personal item in the car. Attempted to contact the Pittsburgh location several times over 2 days. Used the phone number printed on the contract and in the email confirmation of my reservation. No answer -- no person, no voicemail, just a ringing phone. Same thing on sporadic attempts since that first 2 days. Called Enterprise Customer Service, which automatically directed my call to an office identified as Los Gatos, Ca., which is near my home. Spoke with *********. She would email the guys in Pittsburgh, took my email address, would get back to me. Couple of days go by, nothing. Call Enterprise Customer Service, again routed to Los Gatos, again get *********, again she is going to take care of it it. Three days later, nothing. So I'm trying to find an adult at Enterprise Car Rental who can do the customer service I think should have been possible in a matter of very few minutes on the phone (I once had a similar situation with a competitor, the whole thing got resolved in less than 5 minutes). I've somehow had the impression that Enterprise service was superior to the competition, probably because the people who in the office are better trained than elsewhere. This experience has changed that impression. I only travel about a half dozen times a year now but I used to travel weekly and the idea of a rental company that won't answer the phone is a non-starter. I have rarely had to call for anything except an extension to the rental but the idea that no one is going to be on the other end of the phone is simply not a situation I'm going to put myself (and in this case, my family) in. Travel is usually stressful and has rigid scheduling constraints, being left at the side of the road with someone else's car and no way to communicate isn't a deal, or even competitive offering, in my experience, at any price. This looks like it's going to Enterprise in Michigan, I don't know why but was the only Enterprise entry that said "All Locations" (I did not find a PIttsburgh location, most locations had no address on the Better Business Bureau website).
Desired Settlement: I'm trying to determine whether a I left a ********** windshield iPhone mount in the car I rented from Enterprise, whether it has been found, and whether it can be returned to me. I consists of two pieces, a flexible arm (probably plastic-covered metal) with a suction cup on the end for attaching to the windshield and a detachable plastic mount for the phone which sits on the other end of the arm. If it's not found, it's not the end of the world. I think my experience with Enterprise Customer
This complaint was handled last month. We found this customers item and it was fed ex back to him. Here is the FEDEX tracking number that was confirmed that he recieved it.
Branch Rental Manager of Pittsburgh International Airport
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
BBB's Final Determination: Business resolved the complaint issues, but not within BBB's timeframe. The complainant acknowledged acceptance to BBB.
|9/5/2013||Problems with Product/Service|
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|3/6/2013||Problems with Product/Service|
|12/11/2012||Problems with Product/Service|
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|3/16/2012||Problems with Product/Service|
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|5/30/2011||Problems with Product/Service|