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BBB Accredited Business sinceAdditional Locations
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This company provides auto detailing including rust protection, window tinting and glass repair.
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A BBB Accredited Business since
BBB has determined that Ziebart meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ziebart include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tom Green, Manager
AUTO DETAILING CAR WASH & POLISH RUSTPROOFING & UNDERCOATING-AUTO AUTO SERVICE - RUSTPROOFING SHOPS TRUCK BEDLINER - SPRAY ON TRUCK ACCESSORIES & LINERS
Alternate Business NamesZiebart of Pennsylvania, Inc. Ziebart Of Pittsburgh
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On March 11th 2014 I brought my 2007 Bmw 328i coupe to Ziebart to have the windows tinted. Upon picking it up I noticed two razor cuts in my glass on two different windows that were not there before I brought the vehicle to them. The manager insisted they did not do it and basically just called me a liar. He tried telling me it was done before by someone else, which is completely false. I have pictures of the vehicle before and after to prove they weren't there until after they touched it. The manager told me that they will not take responsibility for the damage they caused to my vehicle. They were completely unprofessional about this whole matter. I now have over $1000 worth of damage to my car. It's sad that some places just don't see the benefit of customer happiness and pride in workmanship. I take great car of my vehicle and it did not have deep cuts in the glass of ANY of the windows.
Desired Settlement: I would like the repairs that will be needed on my vehicle to be covered by Ziebart. I would also like a refund for the tint service to be issued.
We are in receipt of your consumer compliant ID #******* filed by Mr. ***** regarding his 2007 BMW 328i, which we serviced on March 11, 2014 at our Ziebart facility in Wexford, PA.
Please be advised that Ziebart of Wexford and Mr. ***** have come to a mutual agreement that will satisfy both parties regarding the consumer compliant ID #*******.
Problems with Product/Service
Read Complaint Details
Complaint: I had my 2005 ***** ******* rusproofed at Ziebart in Greensburg,PA 07/11/2005. Greensburg franchise went out of business. Since then I have been taking van to Monroeville for annual rust inspections Warranty requires annual inspections plus or minus 60 days of date of application. On two of the years, I had the van inspected in October instead of by 09/11. This year, I had a rust spot develop and when I took it back for the annual inspection, was told that the warranty was not in effect. I was under the understanding that the warranty was still in effect since at no time was I told that the warranty was cancelled and has been inspected each year since purchase.
Desired Settlement: Repair of rusted area.
This is in response to complaint # ******* regarding Mr. ****** ****** and his 2005 ***** *******.
Each Ziebart is owned and operated by an independent businessperson. Each dealer is responsible for all aspects of their business including the warranties they issues the fees charged. The original dealer who processed this vehicle is now closed.
While a copy of Mr. ******** specific warranty was not provided, the Ziebart warranties state: Annual Maintenance Inspections are required to maintain the validity of the warranty. Annual Maintenance inspections are due +/- 60 days from the original date of issue. These warranties are backed by an independent insurance company which requires strict adherence to the terms and conditions specified on the warranty. In review of Mr. ******’s customer history, I find three inspections were performed outside the 60 day window, rendering the warranty invalid.
While we sympathize with Mr. ******** position, a rust claim cannot be considered. Should you have any further questions feel free to Contact me at ###-###-####.
|4/2/2013||Problems with Product/Service|