BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers used cars for sale.
Request a Quote
A BBB Accredited Business since
BBB has determined that Lakeside Auto Sales Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Lakeside Auto Sales Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||7|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
Type of Entity
Business ManagementMr. Andrew Gabler, President
AUTO DEALERS - USED CARS AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE AUTO PARTS & SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I had bought a Vehicle from the dealer, from day one the engine light came on. I took it in had the code read and it was misfiring. They told me if it did it again they would take care of it. Engine light came on again for the same misfire. I took it back in for the light again and also for some concerns with transmission (hard shift/slipping) and the fluid being very dark and riddled with metal filings. All they did was clear the code and tell me the fluid was "a little dirty" ,it was almost black! They said we are not doing anything for the misfire because it is not under warranty.Not satisfied with the explanation for the fluid I took the truck into the crysler dealer to have it flushed. The garage refused the flush the system due to it being under warranty they told me take it back to the dealer.After two days of trying to make contact with a manager I finally made an appointment for the engine light being on AGAIN, and the transmission issues AGAIN, They put the light out said we aren't doing anything about that its not under warranty, even though its the same issue since day one. they did change the filter for the transmission and gave a generic explanation of the hard shift and slip.All in all I'm very unsatisfied with the after care.
Desired Settlement: All I want is the issues I've been having resolved, all the problems I've been having since day one fixed, and the reassurance that I'm going to have good dependable vehicle for years to come and not a $14,000 hunk of junk that I'm going to have to dump thousands into.
To whom it may concern,
Mr. ******* purchased (1) **** ***** ******* ************************ from Lakeside Auto Sales Inc. on November 21st, 2013, at which time Mr. ******* bought the
vehicle in question, it was sold with a 3 month/3 thousand mile limited power train warranty. Several days after Mr. ******* purchased, he called Lakeside Auto stating his
"check engine" light came on, He was then made an appointment for December 9th, 2013,When Mr. ****** brought in his vehicle, he indicated that his "check engine" light
had gone off the day before, Lakeside did however scan his vehicle and informed after the vehicle had been diagnosed, and that it had a random misfire. Mr. ******* called
again at the end of January stating he was having a problem with a hard shift in the vehicle, Lakeside Made him an appointment on January 30th, 2014. Lakeside diagnosed
Mr. *******'s transmission problem as a "hard shift" due to extreme cold temperatures, Lakeside also performed a transmission flush as a matter of "Good Will" because of
Mr. ******** concerns. If there are any future concens, please feel free to contact me at any time.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|5/28/2013||Problems with Product/Service | Complaint Details Unavailable|
|2/6/2013||Problems with Product/Service|
|11/29/2012||Problems with Product/Service|
|10/4/2012||Problems with Product/Service|
|4/28/2011||Problems with Product/Service|