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This company offers sales and service of new and used automobiles.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dave Smith Auto include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
The number is VD030857.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dave Smith, President
AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE AUTO PARTS & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS AUTO DEALERS - NEW CARS
Industry TipsAuto Repair Auto Service Contracts
THIS LOCATION IS NOT BBB ACCREDITED
12827 Frankstown Rd
Pittsburgh, PA 15235 (412) 244-1030 Directions
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Additional Phone Numbers
- (877) 870-0194(Phone)
- (877) 251-8653(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On oct 21 2014 I purchased a Nissan Altima 2005 from *******'s **** **** in North Versailles PA. The vehicle was moved from *******'s to Dave Smith's **** **** in Penn Hills Pa. To complete my paperwork and get its state inspection with Ed the salesman. Before the inspection was completed i specifically asked Ed to make sure the bottom of the car was not rusted. Due to a matter a family member was going through. Ontop of the fact that i was 4.5 months pregnant at the time i discuss some concerns for my safety for me, my daughter and my unborn child. Ed stated he did check along with have the problems fixed and that everything was taken care of (his words you are safe everything is fine). My brother ****** was present he is my witness to this. I went to take my vehicle to get its yearly inspection at Darryl' s Shop in North Versailles Nov.4 2015 at 8am. The mechanic approached me and asked did I just buy this car. Due to the low mileage on the car. I explained to the mechanic i have not drove the car much, but to doctors appointments and physical therapy due to having two major surgeries back to back. He then stated the cradle needed replaced. I asked him was this something I need to report under warranty or is this normal wear and tear. The mechanics exact words were this is not normal wear and tear. This car should not have past inspection last year. I feel like the person who inspected this car last year at Dave Smith's. Deliberately and intentionally put me, my kids and my family members life at risk and in harms way. Who ever did this has a extreme disregard for human life because this car should not have past inspection. Nor should it have even been moved off the car lot until the proper work was completed. Which was repairing the bottom rusted part of the car. Nobodies life is worth jeopardizing any shape and our form of money is not worth someone's life. You can't put a price tag on someone's life. I feel that making a sale was more important then my life and my kids life. Not only should this issue had been addressed early on, but they also had numerous times to address this issue. Being they did my paperwork over three different times on three different occasions. All I want is the work to be completed the correct way. I should not be at fault for something that was clearly looked over.
Desired Settlement: I feel the company is at fault for not completing the work and putting myself and my kids life at stack. I would like for all the work that should had been completed in the beginning to be done the correct way.
We inspected a 2005 Nissan Altima last year, after a year later she called and told us that the cradle was
|9/25/2014||Problems with Product/Service|