If yes, click here to login.
BBB Accredited Business since
Phone: (724) 282-8888 Fax: (724) 282-8030 2118 William Flynn Hwy, Butler, PA 16001
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers the sale of used cars & trucks, state inspection, detailing, towing, repair facility, plus total automotive care.
Request a Quote
A BBB Accredited Business since
BBB has determined that B & B Motors & Auto Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for B & B Motors & Auto Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
The number is MV091411L.
Business ManagementMr. Brian Ferne, President Mr. Robert Ferne, Secretary
AUTO DEALERS - USED CARS AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE
Industry TipsAuto Repair Auto Service Contracts
2118 William Flynn Hwy
Butler, PA 16001 (724) 282-8888 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On July 23, 2014, I bought a 2005 Chevy truck for $14,000 total with a one year/15,000 mile warranty.Took truck back on 8/15 for braking system repairs as well as headlight for an extra $150. Headlight was not fixed. *** from B & B said I never told him. It has not even been three months and this is what is wrong with the truck:1. Brakes and rotors need replaced; 2.Driver headlight is still falling out; 3. Tire is making a rubbing type noise when turning; 4. Service air bag light is on; 5. Right license plate light is broken; 6.Power windows are starting to stick; and 7, Console is broken which I knew when I bought it. *** from B & B offered to charge me to look it over (which he said his mechanic did prior to me purchasing the truck and everything supposedly was fine) but I do not feel that I should have to pay even more money for problems that I did not cause in less then three months. B & B should pay for, at the very least, the headlight, brakes and rotors, fix what is causing the tire turning problem, and the air bag. *** even admitted to me on the phone 10/14 that they "very well could have" put new brakes on bad rotors. He even admitted he never saw rotors go bad in a couple months. The rotors were bad when they sold me the truck and bad when the truck was in on 8/15. I completely understand that I will need to service the truck for wear and tear, but not in less then three months.
Desired Settlement: Fix, at their expense, what is wrong with the truck that they know I could have not possible caused in three months. 1. Brakes and rotors2. Tire Turning problem3. Headlight4. Air bag
I have received your letter concerning **** *********** and the 2005 Chevrolet Silverado.
I've had several conversations with *** in the last week concerning ****'s truck issues.
First of all, I purchased this truck on 1-31-2014 with 105,746 miles on it. Since the purchase, I have spent $2427.94 on parts and labor to insure that this vehicle not only passed PA state inspection, but that everything worked and was 100% road worthy at the time of sale. **** purchased this truck on 7-23-2014 with 105,949 miles on it. 203 miles were put on from the time I purchased it until the time **** purchased it. We and **** knew that the truck operated 100% at the time of purchase.
As far at the problems that **** has brought to your attention, the front brakes were at 6/32 when we inspected it. 2/32 meets state minimum. New is approximately 12/32, depending on the manufacturer of the pads. As pads wear, they create brake dust and when they get close to discard, a brake squeal would be evident to indicate that rotor damage may soon occur; if not immediately replacing the pads. This vehicle weighs 5185 lbs. It is unknown to us how much weight has been in the truck during ****'s ownership or how many miles have been put on after her purchase. All things considered, brakes wear, noises occur and mechanical parts need replaced sooner or later, especially when there are indicators to prompt attention.
As far as the headlight goes, all lights worked at the time of delivery and all lights worked on 8- 15-14 when **** brought the truck to our shop. We have no idea what she means with it needing something.
Tire rubbing noise is a new item that we were unaware of and the air bag light and rear license plate light being broken are also items we knew nothing about, but I assure you that all things worked and were intact on 8-15-2014 when we last checked her vehicle.
I am saddened when people have problems with vehicles, but as we all know they are not built to last forever. Things wear and electrical items can and will quit working at any time.
We did not build this truck, however we did spend $2427.94 on it to ensure safety and reliability to the best of our ability. Being 10 years old and with over 105,000 miles, things are going to wear our and electrical items can and will stop functioning at any time . At the time of purchase, **** had the option of choosing a much more comprehensive warranty, She declined its purchase. At the time of purchase, **** acknowledged that B & B Motors owed her nothing and the only warranty was on the Drive Train (engine, transmission and operating gears). She also acknowledged that any repairs other than warranted items,(through the warranty company), were her responsibility.
If I had a crystal ball, I would avoid customers that think and act like **** has. The responsibility with the maintenance and the necessary repairs that are required since 7-23-2014 are clearly hers. The language she has used on *** and on my phone recorder are evident to me that she is upset with herself and wants to blame us for her lack of knowledge of vehicles and what is required to maintain them.
I have enclosed copies of the signed documents at time of purchase for your review. Also I have made two attempts to contact **** since your letter, but no response.