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BBB Accredited Business since
Phone: (412) 279-4551 Fax: (412) 279-8226 2100 Washington Pike, Heidelberg, PA 15106
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This company offers sales and servicing of new and used cars.
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A BBB Accredited Business since
BBB has determined that Woltz & Wind Ford Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Woltz & Wind Ford Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
The number is VD011005A.
Business ManagementMr. Larry Wind, President Mr. Frank A Davin, Sales Manager Mr. Jack May, Vice President
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
2100 Washington Pike
Heidelberg, PA 15106 (412) 279-4551 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased my vehicle in july 2013. It was under the information I was given that it was in good repair and had no prior accidents. I was given a limited warranty. The very day I got it I found that the brakes were bad and through multiple complaints it took almost two months to get it fixed. There were two other issues as well. The first that was initially noticed was a paint chip on the hood. They brushed this issue off. I'll explain in a second. the second was the radio had been given to me with blown speakers. right about my two month anniversary of having bough the car when they finally fixed the brakes they did fix the radio. The paint is where this complaint stems from. After being annoyed that I had paid over $20k for a vehicle and they wouldnt address the paint chip I finally stopped by a GM dealership ** ******* in robinson pa. I spoke with their service manager who advised me that the paint chip had been caused by some "FRONT END DAMAGE". I became very upset. I went back to woltz and wind and **** *** and their service manager told me that the manager from ** ******* was just trying to give them a bad name. That it could have been natural paint damage. I advised them that the service manager at ** ******* also showed me that the front end (lights and hood) weren't alighed correctly either. They said cars are made by humans and nobody's headlights are aligned exactly correctly. I then looked at some other cars and now realize they lied about this as well. They pulled a second carfax and it showed that the car h ad been in a accident less than a year from when I purchased it.
Desired Settlement: I would like a partial refund of the vehicle amount. We can discuss what they feel is fair and I would like to have the lights balanced and the paint spot finally fixed.
Thank you for the opportunity to explain our position on the complaint filed
by ****** *****. I am responding to Mr. ****** complaint instead of Mr. *****,
since I personally have dealt with him about this complaint. Mr. ***** purchased
a 2007 GMC Yukon with a Powertrain warranty from Woltz & Wind Ford on July
27, 2013. Shortly after I was contactedby Mr. ***** about a problem he had with
the brakes on his vehicle and the delays he experienced in having the repairs
completed. I apologized to Mr. ****** for the delays and promptly scheduled the
brake repairs. The repairs were completed on August 12th 16 days after he
purchased the vehicle, with no charge to Mr. *****.
on June 19, 2014, nearly a year after Mr. ***** purchased the vehicle, he
called me to complain about a paint chip on the hood. Mr. ***** said that he had
taken the vehicle to another dealer to look at the paint chip on the hood and they
told him it appeared the vehicle had been previously damaged in the front end. I
asked Mr. ***** to bring the car to Woltz & Wind Ford so I could look at the
vehicle. Mr. ***** brought the car te the dealership on June 21, 2014. After
examining the paint blemish art the hood, I agreed to repaint the hood free of
charge even though this type of repair is not covered under the powertrain
warranty. While Mr. ***** was at the dealership I also pulled a carfax for the
vehicle, which showed that the car had previous minor damage reported but the
Carfax rated the vehicle above average (see attached). At that time we discussed
a resolution to his complaint and we both agreed to have Woltz & Wind Ford
repaint the hood and provide a rental car while the repairs were made with no
charge to Mr. *****, Mr. ***** agraed to the resolution. I offered to call him the
following week to schedule an appointment. [tried calling Mr. ***** the next
business day and he did not return my call, The following day I received this letter
with his complaint.
As I previously offered Mr. *****, in order to resolve this matter, Woltz & Wind
Ford will repaint the hood, realign the headlights and provide a rental car while the
repairs are made with no charge to *****. If you have any additional
questions, please give me a call at (*** **********,
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I feel they should offer some sort of a discount on what I have paid. I am flexible on the amount but as a act of good faith and honesty they should fix the paint and make some minor rebate available
|3/4/2013||Problems with Product/Service|
|9/26/2012||Problems with Product/Service|
|9/24/2012||Problems with Product/Service|
|8/9/2012||Problems with Product/Service|