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BBB Accredited Business since

Washington Ford

Phone: (724) 223-5100 Fax: (724) 223-0670 507 Washington Rd Rt 19, Washington, PA 15301 http://www.washingtonford.com

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Description

This company offers Sales & service of new and used automobiles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Washington Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Washington Ford include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 6

Additional Information

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BBB file opened: March 01, 1984 Business started: 06/01/1983
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov

Pennsylvania Vehicle Emissions Inspection and Maintenance Program
1101 S. Front Street, Harrisburg PA 17104
http://www.drivecleanpa.state.pa.us
Phone Number: 800-265-0921
Drivecleanpa@state.pa.us

Business Management
Mr. Gene W Russo, General Manager Mr. Dan Wind, VP Mr. Lawrence C Wind, Owner
Contact Information
Principal: Mr. Gene W Russo, General Manager
Principal: Mr. Dan Wind, VP
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS


Additional Locations

  • 507 Washington Rd Rt 19

    Washington, PA 15301 (724) 223-5100

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

8/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When I decided not to purchase a 2010 Ford Fusion SEL from this dealership, they refused to reimburse my $200.00 deposit they insisted I pay in order to hold vehicle while obtaining a bank loan. The sales order specifically stated, "This order is not binding upon either the dealer or the purchaser until signed by an authorized dealer representative. You, the buyer, may cancel this order and receive a full refund any time before receipt of a copy of this order signed by an authorized dealer representative by giving written notice of cancellation to dealer." Please note that I did provide written notice of cancellation to dealer before loan papers were signed. The copy of the order I was given, which was provided to the bank, was not signed by a dealer representative or me, the purchaser. It must be noted also that a box in the lower left hand corner of the order was not completed which states, "If you cancel this order or refuse to take delivery of the vehicle except as permitted by law, you shall at our option forfeit as damages $___________."

Desired Settlement: Full refund of $200.00 deposit immediately

Business Response:

Dear BBB of Western Pennsylvania,

I have received Complaint ID ********. Please see the enclosed electronic communications between the consumer and myself that took place earlier today. These communications show that the issue has been resolved.

Thank you for continuing to provide assistance to both the consumer and business in reaching a resolution outside of the legal system. The BBB has been doing so for us since 1983 and we will continue to work with your company for years to come.

Please let me know if there is anything else that is needed to close this complaint. Thank you!

Regards,

*** **** General Manager Washington Ford

6/26/2013 Advertising/Sales Issues | Complaint Details Unavailable
6/20/2013 Problems with Product/Service | Complaint Details Unavailable
4/25/2013 Delivery Issues | Complaint Details Unavailable
4/24/2012 Problems with Product/Service
2/21/2012 Advertising/Sales Issues