Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Thomas Automotive Family has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Thomas Automotive Family

      4003 Business 220 Bedford, PA 15522-7758

    • Thomas Automotive Family

      107 Bantley Pl Windber, PA 15963-1004

    • Thomas Automotive Family

      125 W Pitt St Bedford, PA 15522-1235

    • Thomas Automotive Family

      127 S Juliana St Bedford, PA 15522-1355

    • Thomas Automotive Family

      750 Eisenhower Blvd Johnstown, PA 15904-3520

    Business ProfileforThomas Automotive Family

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers New and Used Automobile Sales & Service.

    Business Details

    This is a multi-location business.

    Find a Location

    Thomas Automotive Family has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Thomas Automotive Family

        4003 Business 220 Bedford, PA 15522-7758

      • Thomas Automotive Family

        107 Bantley Pl Windber, PA 15963-1004

      • Thomas Automotive Family

        125 W Pitt St Bedford, PA 15522-1235

      • Thomas Automotive Family

        127 S Juliana St Bedford, PA 15522-1355

      • Thomas Automotive Family

        750 Eisenhower Blvd Johnstown, PA 15904-3520

      Location of This Business
      4003 Business 220, Bedford, PA 15522-7758
      BBB File Opened:
      9/4/1987
      Years in Business:
      115
      Business Started:
      1/1/1909
      Alternate Business Name
      • Thomas Team Honda
      • Thomas Tools & Equipment
      • Thomas Chevrolet Inc
      • Thomas Cars of Johnstown
      • Thomas Cars of East Freedom
      • Thomas Auto Care & Tire Center
      Business Management
      • Mr. Jan Creighton, Chief Information Officer
      • Mr. Mark W Thomas, C.E.O.
      • Mr. Ron Parkinson, Chief Information Officer
      • Ken Salem
      Contact Information

      Principal

      • Mr. Mark W Thomas, C.E.O.
      • Ken Salem

      Customer Contact

      • Ken Salem
      Additional Contact Information

      Fax Numbers

      • (814) 623-1281
        Primary Fax
      • (814) 623-6835
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/09/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I bought a 2017 Nissan Versa from this business on June 10th, 2021. I was not informed at the time that the dealership did not have possession of the title. At the time I wanted my license plates and registration from my old vehicle transferred to the Nissan. I did not trade in my PT cruiser, but I would no longer be driving it. I waited the 30-90 days that it takes to transfer the registration. I never received the new one in the mail and my temporary tags were close to expectation. This is when I contacted the deal ship multiple times wondering what the hold up many be. I was given the run around several times before an employee in the title department finally told me that they didn't have the title and were trying to retrieve it from a previous loan holder. Since then I have contacted them a dozen times asking for updates on the titles where about and stressing to them that my tags were now expired and I had no registration. I was continuously told they would send emails and call me back. It has now been 5 months since I purchased my car and they have not provided a title. I was told by management to put my tags to my pt cruiser that are in the process of being transferred, onto the new car and to just drive my car illegally until it's resolved. They did offer to pay any fines I might receive if I were to be pulled over. But I'm worried about points being put on my license for this, and my car possibly being towed because I do not have a registration and the tags don't even belong to the Nissan. I am beyond frustrated and just want the title for the car that I bought. So that I can get registration for it and no longer be at risk in getting in trouble with the law.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      ALEXAND K

      1 star

      08/20/2023

      The process of buying a car was accompanied by manipulation. The promise to return the money for the canceled and not rendered service was not fulfilled.

      Thomas Automotive Family Response

      08/23/2023

      ********************** purchased a 2023 Forester on 12/29/22 from Thomas ****** in ***********. ********************** contacted his sales representative on March to cancel his Advanced 5 and Prepaid Maintenance. A check in the amount of $2042.88 was mailed to Chessie ******************** on 3/7/23.********************** had also requested that his ****** Exteneded Warranty and ************* be refunded, this however was not understood and required ********************** to remail on May 31st asking for his refund. A check in the amount of ******* was sent to Chessie FCU on May 31st. at 12:59pm and is for $2870 SAS Warranty, $795 Gap and $294.78 Sales Tax. All refunds have been made as of May 31, 2023.All refunds have been submitted to ************************** lending institution. We apologize for the inconvenience. ********************** did not receive effective communication from his sales representative. Training was provided to this team member, and it is our usual policy to complete refunds for ancillary products in less than 14 days.

      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.