BBB Accredited Business since
Phone: (412) 344-5800 Fax: (412) 344-2910 2115 West Liberty Avenue, Pittsburgh, PA 15226
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This company offers new and used automobiles.
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A BBB Accredited Business since
BBB has determined that Rohrich Lexus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rohrich Lexus include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
Type of Entity
Business ManagementMr. David Rohrich, President
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Sunday the 23rd a. I first noticed my remote did not work and the fog lights and fan motor would not shut offb. Master switch for windows did not work but each window switch didc. Battery died. *** was able to jump itd. Drove it to local mechanic2. Tuesday the 24th-Local mechanic said there was an electrical problema. Tried replacing a relay but did not correct the problemb. Said the master switch probably needed to be replacedc. Suggested I take it to the Lexus dealer as he does not have a lot of experience with these types of electrical problems3. Wednesday the 25th we took the car to the Lexus Dealer 4. Thursday the 26th they said they were working on it and they had never seen this problem, could not figure it out and were talking to the factoryblah, blah.5. Friday the 27th they were still working on it, checking the programming, blah, blah. They fried my battery in the process of trying to figure out the problem because the fan and fog lights kept draining the battery. Told me I had to buy a Lexus private label battery for $165 (Have never paid more than $100 for a battery). Said it was the only way they could continue so I said yes.6. Monday July 1st they said they found the problem: They said the electrical problem was caused by two wires under the passenger seat that had come lose and disconnected. Then also told me that either my stereo or amplifier was not working and may have to be replaced for at least $650 for the stereo plus installation and would take a week to 10 days to get it. When I pushed him for how much all this was going to cost he went into a long story about all the hours they put in for 5 minutes and said they gave me a big break by only charging me $950 total for the battery and labor to identify the problem.
Desired Settlement: I want a new radio installed at no charge since they fried the old one. When it was dropped off the radio was working fine!! They were told to disconnect the battery so as not to run it down. Contacted corporate!
In regards to case *******,I have spoke with the Manufacturer and they have offered a $500 service credit to Mr. ********, and we at the dealership are offering the remainder. I am under the impression that this is resolved, if you have any questions, please feel free to contact me directly.
******* ***** Service Manager Rohrich Lexus************** ******************
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/28/2013||Problems with Product/Service|
|5/17/2012||Problems with Product/Service|