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Rohrich Chevrolet

Phone: (866) 933-7251 Fax: (412) 306-7248 2685 West Liberty Avenue, Pittsburgh, PA 15216 http://rohrichchevrolet.com

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Description

This company offers automobile sales & service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rohrich Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Rohrich Chevrolet include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

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BBB file opened: October 01, 1980 Business started: 10/01/1979
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov

Pennsylvania Vehicle Emissions Inspection and Maintenance Program
1101 S. Front Street, Harrisburg PA 17104
http://www.drivecleanpa.state.pa.us
Phone Number: 800-265-0921
Drivecleanpa@state.pa.us

Business Management
Mr. David Stewart, General Mgr Mr. Wayne Mullin, Sales Manager
Contact Information
Principal: Mr. David Stewart, General Mgr
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS


Additional Locations

  • 2685 West Liberty Avenue

    Pittsburgh, PA 15216 (866) 933-7251

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

8/6/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Wednesday, July 2nd 2014, my fiance and I went to look at a vehicle to purchase. We test drove the vehicle, and decided that we were ready to purchase. Upon credit approval, the vehicle needed reconditioned, and some paint repairs needed to be done. The salesman explained to me that the vehicle would be ready Saturday July 5th 2014. We went in Saturday to only sign paperwork, and then we were told that the vehicle would be ready Tuesday or Wednesday the following week. I called the dealer on Tuesday July 8th, and asked the progress of the vehicle. The salesman didn't hesitate to state to me that he stated it wouldn't be ready until Saturday July 12th, with an attitude. I informed him that he told me Tuesday (July 8th) or Wednesday (July 9th), and he insisted on making the delivery day for Saturday July 12th. On Thursday, July 10th, my mother in law was contacted by the insurance company regarding the new car purchase, as the dealer entered all the dates incorrectly, and she called the dealer about the issue and magically the car would be done on this day. So my fiance and I had to run back to the dealer to resign all the paperwork, and pick up the vehicle. After signing the paperwork, approximately 15 minutes, it took well over an hour to have the vehicle rewashed, due to dirt & debris still being on the front end of the vehicle, and a salesman having an attitude because I wanted it rewashed, and they couldn't find the second key to the vehicle.

Desired Settlement: I feel since they had the vehicle an additional week before we could even drive the car, I would like some touch up paint, coupons for accessories - installation fee waived, coupons for the service department, and whatever else they may offer since I was inconvenienced.

Business Response:  

My response will be very short to this complaint. After the attention we gave to our customer I’m appalled at this complaint. We worked very hard to secure financing for this customer and it wasn’t easy. The vehicle they purchased did need some repairs and reconditioned, however while this was being done as a courtesy to our customer we gave them a free loner car to use until their vehicle was ready. The body repair that needed done did take a few extra days to be done correctly. When the vehicle was ready to be picked up, the customer did mention to me he saw some bugs on the front of the car. I called our lot attendant and told him to wax the front of the car and make it perfect, which he did. There was an oversight on the dating of the paperwork. Our finance manager dated the paperwork the day they initially came in committed to buy the car and filled out the credit application. We easily corrected the paperwork and dated it July 5th as per our customer’s request. The salesperson who sold the vehicle was off on Thursday July 10th when the vehicle was picked up, the extra key to the car was securely locked in his desk drawer, we explained this to the customer and told him he could pick up the extra key the next day, which he did. We feel we did nothing wrong in this transaction, there for no settlement will be offer by us. If you have any further questions please feel free to call me.

 

**** *******

General Manager

Rohrich Chevrolet

12/2/2013 Problems with Product/Service