Are You the Business Owner of Rohrich Chevrolet?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers automobile sales & service.
Request a Quote
A BBB Accredited Business since
BBB has determined that Rohrich Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rohrich Chevrolet include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
Business ManagementMr. David Stewart, General Mgr Mr. Wayne Mullin, Sales Manager
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
2685 West Liberty Avenue
Pittsburgh, PA 15216 (866) 933-7251 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: On Wednesday, July 2nd 2014, my fiance and I went to look at a vehicle to purchase. We test drove the vehicle, and decided that we were ready to purchase. Upon credit approval, the vehicle needed reconditioned, and some paint repairs needed to be done. The salesman explained to me that the vehicle would be ready Saturday July 5th 2014. We went in Saturday to only sign paperwork, and then we were told that the vehicle would be ready Tuesday or Wednesday the following week. I called the dealer on Tuesday July 8th, and asked the progress of the vehicle. The salesman didn't hesitate to state to me that he stated it wouldn't be ready until Saturday July 12th, with an attitude. I informed him that he told me Tuesday (July 8th) or Wednesday (July 9th), and he insisted on making the delivery day for Saturday July 12th. On Thursday, July 10th, my mother in law was contacted by the insurance company regarding the new car purchase, as the dealer entered all the dates incorrectly, and she called the dealer about the issue and magically the car would be done on this day. So my fiance and I had to run back to the dealer to resign all the paperwork, and pick up the vehicle. After signing the paperwork, approximately 15 minutes, it took well over an hour to have the vehicle rewashed, due to dirt & debris still being on the front end of the vehicle, and a salesman having an attitude because I wanted it rewashed, and they couldn't find the second key to the vehicle.
Desired Settlement: I feel since they had the vehicle an additional week before we could even drive the car, I would like some touch up paint, coupons for accessories - installation fee waived, coupons for the service department, and whatever else they may offer since I was inconvenienced.
My response will be very short to this complaint. After the attention we gave to our customer I’m appalled at this complaint. We worked very hard to secure financing for this customer and it wasn’t easy. The vehicle they purchased did need some repairs and reconditioned, however while this was being done as a courtesy to our customer we gave them a free loner car to use until their vehicle was ready. The body repair that needed done did take a few extra days to be done correctly. When the vehicle was ready to be picked up, the customer did mention to me he saw some bugs on the front of the car. I called our lot attendant and told him to wax the front of the car and make it perfect, which he did. There was an oversight on the dating of the paperwork. Our finance manager dated the paperwork the day they initially came in committed to buy the car and filled out the credit application. We easily corrected the paperwork and dated it July 5th as per our customer’s request. The salesperson who sold the vehicle was off on Thursday July 10th when the vehicle was picked up, the extra key to the car was securely locked in his desk drawer, we explained this to the customer and told him he could pick up the extra key the next day, which he did. We feel we did nothing wrong in this transaction, there for no settlement will be offer by us. If you have any further questions please feel free to call me.
|12/2/2013||Problems with Product/Service|