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BBB Accredited Business since

Rohrich Automotive Group

Phone: (412) 344-6012 Fax: (412) 344-6654 View Additional Phone Numbers 2020 W Liberty Ave, Pittsburgh, PA 15226 http://www.rohrich.com

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Description

This company offers new and used automobiles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rohrich Automotive Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Rohrich Automotive Group include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 4

Additional Information

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BBB file opened: August 13, 1961 Business started: 01/01/1921
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov

Business Management
Mr. David A Rohrich, President Mr. Tom A Rohrich, Vice President Mr. Edward F Fisher, Service Manager
Contact Information
Principal: Mr. David A Rohrich, President
Principal: Mr. Tom A Rohrich, Vice President
Related Businesses
Rohrich V W / Mazda
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS

Alternate Business Names
Rohrich Scion Rohrich Toyota

Additional Locations

  • 2020 W Liberty Ave

    Pittsburgh, PA 15226 (800) 344-6012 (412) 344-6012 (412) 344-3200

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (412) 344-3200(Phone)
  • (800) 344-6012(Phone)
  • (412) 341-3664 (Fax)
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Complaint Detail(s)

8/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 7/24/2013 I had my ****** **** in for inspection, an oil change, and a recheck of a recall work done. While waiting for my vehicle, I was informed that my vehicle need both front, and the rear winshield wipers replaced. The rear windshield wiper was less than 2 years old. The front windshield wiper blades were less than 1 year old. I was told that in order to pass inspection they all needed replaced for $60. The total on the invoice was $66.04.I explained that I get new blades every year. Again I was told that it was mandatory and at the technician's discretion to not pass a vehicle if the blades were bad. As my time was limited, and I needed the vehicle to pass inspection, I authorized the repair, but instructing the service advisor to place on the bill that all blades needed replaced to pass inspection.I believe that Rohrich Toyota knows that most people won't question this replacement or have the knowledge to know their blades are not bad, as well as if presented with the information that in order to pass inspection, the blades must be replaced, and they will authorize it.I believe Rohrich Toyota uses the above to generate income, and performed on my vehicle a service that was not needed, but knew that I would okay it to not have to fail inspection, to go out and replace blades, bring the vehicle back, to have it pass inspection. Where I buy my blades yearly, it is cheaper and they are placed on the vehicle for free. The labor rate at Rohrich was $18 for a serive that could be done in minutes.

Desired Settlement: I would like the $66.04 refunded to me, along with a letter of apology.I would like to see the figures of the number of vehicles that they inspect yearly, and the number of them them that are over 1 year in running, that need new windshield wiper blades. I would like Rohrich to contact the Department of Motor Vehicles in the Commonwealth of PA and ask for their review of the above complaint.

Business Response:

In the interest of maintaining customer satisfaction we are willing to reimburse Mr. ******* the requested $66.04. The regional office of Vehicle and Emission Inspection Division was unable to furnish the information requested by Mr *******. In  a random survey of 50 inspections done here 6 vehicles required the replacement of wiper blades. We cannot initiate a complaint with the department of transportation on behalf of a consumer. Please contact me with regard to the resolution.

***** ******

Service Manager

Rohrich Toyota  

BBB's Final Determination: Consumer accepted resolution offered by the business.

5/16/2013 Problems with Product/Service | Complaint Details Unavailable
1/16/2013 Guarantee/Warranty Issues
10/7/2011 Advertising/Sales Issues