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BBB Accredited Business since
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This company offers new and used automobiles.
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A BBB Accredited Business since
BBB has determined that Rohrich Automotive Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rohrich Automotive Group include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
The number is VD016683L.
Business ManagementMr. David A Rohrich, President Mr. Tom A Rohrich, Vice President Mr. Edward F Fisher, Service Manager
Related BusinessesRohrich V W / Mazda
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
Alternate Business NamesRohrich Scion Rohrich Toyota
2020 W Liberty Ave
Pittsburgh, PA 15226 (800) 344-6012 (412) 344-6012 (412) 344-3200 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 344-6012(Phone)
- (412) 344-3200(Phone)
- (412) 341-3664 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 7/24/2013 I had my ****** **** in for inspection, an oil change, and a recheck of a recall work done. While waiting for my vehicle, I was informed that my vehicle need both front, and the rear winshield wipers replaced. The rear windshield wiper was less than 2 years old. The front windshield wiper blades were less than 1 year old. I was told that in order to pass inspection they all needed replaced for $60. The total on the invoice was $66.04.I explained that I get new blades every year. Again I was told that it was mandatory and at the technician's discretion to not pass a vehicle if the blades were bad. As my time was limited, and I needed the vehicle to pass inspection, I authorized the repair, but instructing the service advisor to place on the bill that all blades needed replaced to pass inspection.I believe that Rohrich Toyota knows that most people won't question this replacement or have the knowledge to know their blades are not bad, as well as if presented with the information that in order to pass inspection, the blades must be replaced, and they will authorize it.I believe Rohrich Toyota uses the above to generate income, and performed on my vehicle a service that was not needed, but knew that I would okay it to not have to fail inspection, to go out and replace blades, bring the vehicle back, to have it pass inspection. Where I buy my blades yearly, it is cheaper and they are placed on the vehicle for free. The labor rate at Rohrich was $18 for a serive that could be done in minutes.
Desired Settlement: I would like the $66.04 refunded to me, along with a letter of apology.I would like to see the figures of the number of vehicles that they inspect yearly, and the number of them them that are over 1 year in running, that need new windshield wiper blades. I would like Rohrich to contact the Department of Motor Vehicles in the Commonwealth of PA and ask for their review of the above complaint.
In the interest of maintaining customer satisfaction we are willing to reimburse Mr. ******* the requested $66.04. The regional office of Vehicle and Emission Inspection Division was unable to furnish the information requested by Mr *******. In a random survey of 50 inspections done here 6 vehicles required the replacement of wiper blades. We cannot initiate a complaint with the department of transportation on behalf of a consumer. Please contact me with regard to the resolution.
|5/16/2013||Problems with Product/Service | Complaint Details Unavailable|