BBB Accredited Business since
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This company offers new & used car sales and service.
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A BBB Accredited Business since
BBB has determined that Monroeville Dodge meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Monroeville Dodge include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 26 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||26|
Additional Complaint Information
Dodgeland Inc. 3633 Wm Penn Hwy Monroeville, PA 15146
According to information supplied by the company, Dodgeland Inc*
began business in July 1991 under new ownership. The BBB
opened its file in January 1989. This firm offers sales &
service of new & used cars. Our file experience shows that this
company has a satisfactory record with the BBB. This company
is a member of the BBB and has agreed to the
BBB's membership standards. This firm participates in the
BBB's Consumer Care program which includes special complaint
procedures and arbitration. This means it has agreed to
arbitrate customer complaints not resolved through the BBB's
complaint handling procedures. This company participates
withthe BBB and the Pittsburgh Auto Trade Association in a
voluntary program to improve consumer confidence in auto
advertising. The BBB does not endorse,
recommend or disapprove of any product, service or company.
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
Pennsylvania Department of Banking and Securities
17 N Second Street, Suite 1300, Harrisburg PA 17101
Phone Number: 800-722-2657
Fax Number: 717-787-8773
Type of Entity
Business ManagementMr. Michael C Auffenberg, President Mr. Francis H Auffenberg Jr., Vice President Ms. Blancy Mitchell, General Manager
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE AUTO PARTS & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
Alternate Business NamesThe New Monroeville Dodge Inc
3633 William Penn Highway
Monroeville, PA 15146 (888) 337-8297 (412) 856-1700 Directions
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (888) 337-8297(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I had bought a car on October 28,2013. On Thursday November 7,2013 I was on my way to work and I had noticed that my steering will had got tight and my battery light came on and my car started to whine. So I started to drive and the whining noise went away and when I pulled into my job the steering will was more tighter and the whining nise came back. So someone at my job looked at my car and noticed that the serpentine belt was loose or ofg. So I called the dealership where I got it and they said it was my responsibilty to have it replaced. I was told that my car was serviced before it left the dealership. If my car was serviced before it left the dealership they should have noticed that.
Desired Settlement: I would like it fixed since I didn't have the car that long and I shouldn't have to pay for it.
Please be advised that this disbute has been resolved as of 11/16/2013 as part of good will, this was not a covered (belt tensioner) componet and could not be forseen when evaluation of vehicle was completed.
Repairs have been completed and covered by Monroeville Dodge.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/5/2013||Problems with Product/Service|
|8/5/2013||Problems with Product/Service|
|7/16/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: On 6-20-2013 I walked into monroeville dodge to talk to someone about a new car. I had currently owned a 2011 ***** *******. I had received a sales call about a buy back program and was interested in seeing if I could get a lower payment on a new car. I did not NEED a new car. The sales manager was unprofessional and down right rude. He talked to me like I was a stupid girl who he seemed to think he could get over on.the car I was interested in was a DEMO with roughly 400 miles and a dent in the rocker panel. The original price was around $36,000 and that is was he wanted me to pay for a "used" car...He came back several times with different offers, offended me, offended the car I already owned and I ask him to not waste my time or his own. His last offer was "take it as is" with this payment! As is??? This is a wrecked car with 400 miles on it and u want me to pay full price and take it wrecked....I told him to *********** and left. I do apologize but he had me that mad. We got almost all the way home and miraculously they could do what I wanted. The terms were to fix the rocker panel and put a stripe kit on the car. I had to call dodge corporation and open a claim number and form a formally complaint to get my stripe even ordered because no one in that dealership has an ounce of professionalism. Today my payment from my old car came out of my checking account because it seems my loan has not been paid off yet. Upon calling them today it seems it took them 9 business days to send the payoff, yet my old car is on the lot with a sticker on it. As I find out the finance lady is my ex husbands new wife. I really hope that has nothing to do with the payoff taking so long. This is the 3rd dodge I have bought and have bought numerous other cars and have NEVER been treated so badly that I felt the need to contact you . They obviously don't care at all about their customers.
Desired Settlement: I want my car paid off in full today, the $595 put back in my account since it took so long to pay off my old car and a whole new stripe kit for my car. They should all be put through a customer service class because none of them have an idea of how to treat someone. I nor anyone else I know will ever shop there again.
Please be assured that Ms. ******* concerns have been addressed. The payoff on her trade was mailed out on 7/3/2013 using 2-day airmail thru UPS. Our tracking shows that **** bank received and signed for it on 7/9/2013. I don't know what the delay was for the package to take 6 days? I can only assume that the holiday interrupted delivery.
As for the custom stripe kit, it was ordered on June 21st. the following day of purchase. As explained to Ms. ******, the stripe that she wanted us to duplicate on her trade had to be made by an outside vendor, which took approximately two weeks to manufacture. I did inform Ms. ****** on 7/8/2013 that it was finally complete and ready for installation at her convienence.
For the record please note that Ms. ****** has been treated no different than any other customer of ours. The fact that her x-husband is now married to one of our employees has no bearing on her transaction with Monroeville Dodge. We have made every effort to accommodate Ms. ******, UN fortunately with no avail. From the time of negotiations to present, Ms. ****** has been very difficult to do business with, but we will continue to accommodate her vehicle needs as long as she behaves in a civil manner.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Read Complaint Details
Complaint: When going to purchase vehicle I asked how much and the sales man told me price depends on zip code and credit score. I proceeded to tell the salesman that I came to that specific dealership because my friend has a ***** ******* that she purchased from there and I like how roomy they are and that the windows on the door roll down. The van that i wad told they had just got in from a trade and had not been serviced yet. After negotiating the price ( which was overpriced) I got into the van and realized on the way home that the windows did not roll down, it was almost 10 pm do I decided to go back the next day. I got to the dealership the next day and asked if I can swap the van for the other van that the windows rolled down ( the other van had more miles) since it was less than 24 hours. I was told that it was not possible since the paper work was sent to the bank last night. I asked how they could send paperwork at 10 pm, they stated they did. I then asked them to tell me how much the van was and the salesman said he didn't know he had to ask the manager. The manger told him to say it was sold. I then asked why it did not have a sold sign like the other vehicles and why it was still in the front with the show cars, i got no answer. I had my sister call and ask about the van because it was on the June 28th ***** **** and the woman she spoke to told her that they had more vans and that particular van they just got in on a trade and it had not been serviced yet and they are not allowed to sell a vehicle that has not been serviced because it may have problems and need to go to the auction. She also said that the company did not put the vehicle on the website for that reason and she did not have a price. My sister told her she was looking at the van in the book and that the price of 15,995 was on it. The sales lady stated she would get more information and call her back.
Desired Settlement: I would like to have a van with the windows that roll down like I requested and the actual price that is quoted for the vehicle.
Customer satisfaction is at the top of our list, we strive everyday to keep it at its best. We constantly train and remind our employees to do just that. The variables that exist to make a vehicle purchase are many and many are really decided by the state laws, bank requirements, ones credit history and what is really negotiated at that moment, that day of the sale . Ms ****** came back in to our dealership a day after she had made an agreement to purchase asking to back out of her deal.We kindly explained to her that our company has a no return policy and other avenues were possible such as trading out or possible first payment assistance. Ms ****** declined. After some conversation with Ms. ****** about all the possibilties we decided to make an exception and allow her to back out and return the vehicle.
BBB's Final Determination: Consumer accepted resolution offered by the business.
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