BBB Accredited Business since
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This company offers new and used car sales and service..
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A BBB Accredited Business since
BBB has determined that Kenny Ross Ford South meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Kenny Ross Ford South include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
Business ManagementMr. Tom McDonald, General Manager Mr. James Ross, Chairman Mr. Kenneth Ross, Sr Chairman
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
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Types of Complaints Handled by BBB
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (800) 983-5557(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Approximately, September 20th, 2013, My vehicle was hit by a school bus, in a parking lot. I had an estimate provided by Kenny Ross Ford South, and decided to take the vehicle there to be repaired. Upon delivery of vehicle on Friday, October 11th, 2013, The body shop called me and told me my vehicle was ready to be picked up. Since the dealer closed at 5:00pm on Friday, they told me I would have to come pick it up on Monday, October 14th, 2013. I checked Kenny Ross' website, and saw the body shop was open from 7:00am-4:00pm on Saturday, so I thought I would try to get my vehicle. Upon arrival, I noticed the damage that was supposed to be repaired, wasn't fully repaired. Monday, October 14th, Kenny Ross took the vehicle back in, to fix for the second time. Today (October 17th, 2013) They called me roughly 10:00am, and said the vehicle was done. I went down to inspect the vehicle, and it's still not properly done.
Desired Settlement: I feel that a desired settlement would be some coupons to the service department, or parts department, due to all the inconveniences with my vehicle.
With regard to **** ********* complaint concerning the hours of operation, I offer the following, our new website vendor mistakenly listed Saturday hours and I thank Mr. ********* for pointing that out. It will be corrected immediately.
With regard to the repairs to his vehicle, all repairs were done to specifications. Since Mr. ********* was not happy with the initial repair we replaced his fender flare and completely repainted it at no charge to him. Since he purchased the vehicle from Kenny Ross we felt it was important for customer satisfaction.Kenny Ross regrets that we have not met Mr. ********* expectations and will gladly send him some discount coupons for future services
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/28/2012||Problems with Product/Service|
|6/8/2011||Problems with Product/Service|
|2/28/2011||Problems with Product/Service|