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BBB Accredited Business since
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This company offers sale of new and used cars.
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A BBB Accredited Business since
BBB has determined that John Sisson Motors Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for John Sisson Motors Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
Business ManagementMr. John J Sisson, Owner Mrs. Catherine Sisson, Secretary/Treasurer
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
Alternate Business NamesSisson, John Motors Inc
Industry TipsAuto Repair Auto Service Contracts
470 Washington Rd
Washington, PA 15301 (724) 223-8600 (724) 222-3950 (724) 228-5368 (724) 223-8600 Directions
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Additional Phone Numbers
- (724) 222-3950(Phone)
- (724) 228-5368(Phone)
- (724) 223-8600(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: my experience with John Sisson Motors was extremely deceitful. I had been looking at an exact car (2015 ml350 Stock # FA460706) for 3 months at John Sisson. I alerted the dealership (monica) that I would be coming to buy the car that evening and to detail this specific car because I am ready to make a deal. I live an HOUR away plus I had to go through multiple trips to get my title switched into my name that day. In total, it took 4 hours, but i drove out to John Sisson, ready to buy. The whole day I spoke with Lou and Monica 3 times, letting them know I am serious and discussing financing. I got to the dealership, test drove the car ..... As I parked the car back at the dealership a man called Ryan knocked on the window and said "CAR SOLD TO SOMEONE ELSE" They then told me the car is no longer available, stating that the car sold at 2 PM and tried to get me to buy a different color, more expensive car! We arrived at 430 PM and should have been alerted to the truth, our vehicle was NOT available. The manager then proceeded to LIE and say this car has only been there for one week. I was able to prove, via email, that I have looked at this exact car three months ago at this dealership. We are so offended that this dealership gave us false advertising of a specific vehicle, in hopes to get us in the door for business. The dealership represented this vehicle as "AVAILABLE FOR PURCHASE" when it clearly was NOT available. They deceived me and attempted the Bait and Switch with unethical tactics. This exact car is STILL being marketed on the internet, although it is not available for purchase. ( or maybe it is still fake available, to scam others.) http://www.johnsissonnissan.com/vehicle-details/2015-mercedes-benz-m-class-ml350-washington-pa-id-10384427 http://auto.com/cars/Mercedes-Benz-M-Class-ML350-2015-*****************
Desired Settlement: This vehicle should not be allowed to be marketed. They are not willing to sell this car but use it to get people in the door.
Ms. ****** called the dealership inquiring about a preowned ML350 #FA460706 that was on our Internet site. At the time of her phone call the vehicle #FA460706 was available for sale. It was at the repair shop as well as the body shop for repairs and was not on the premises for about 3 weeks. After all the work was finished it was returned to our retail lot approximately one week before Ms. ******'s phone call.
Read Complaint Details
Complaint: I feel that my husband and I were not treated fairly with the sales and finance people at this establishment. We were told several different things by the salesman regarding price of the car as well as the finance manager trying to muscle me into getting a different car. Then the head of the finance department called me on Monday morning 02/10/14 and lied to me regarding the actual fiance through the loan company(*********) I was dealing with and tried to get me to either walk away from the deal itself or pay an additional $1000.00 for the car they were selling to us. All of it was unfair practice. I contacted this business before my Husband and I even went there to look for a car. I explained all of my special financing needs to them and they welcomed us to come and told us they were there to take care of our needs. This was fine until they realized they were not making enough money on the deal then things started to go south.I have never been treated so poorly when making such a large purchase.
Desired Settlement: I would like them to sell me the car at the price they quoted to us as well as using our finance company for the purchase.
On Feb 8th, we agreed to sell to **** ******* a 2012 ****** ***** for $14921, less a trade of $500, plus PA tax and fees. After negotiating the deal, Mrs. ******* handed us a pre-approved draft from a lender called *********.
We followed the instructions supplied by *********, and they approved the loan pending verification of their credit stipulations, then they
informed us that they were going to deduct $1061.61 from the loan proceeds as a "bank fee".
That would more than erase any profit we hoped to make on this vehicle.
While we do understand Ms. *******'s situation, we did not do anything wrong. She arranged for the loan through *********, not us. It is her lender that is not providing all of the necessary funds to purchase this vehicle.
Her BBB complaint should be against the deceptive practices of *********, not us.
In the interest of customer satisfaction, we will honor the original selling price on this car and we will accept the lower amount of funds promised by her lender, even though it will represent a loss to our company.
Ms. ******* will need to come to our dealership to sign the purchase documents which we will submit to ********* along with the documents Ms. ******* was required to provide to *********. We will send those documents by ***** to *********. After we receive final approval from ********* based on the submitted documents fulfilling the stipulations set by ********* and the total funds from *********, we will deliver the car as promised. This could take several days.
We are being blamed for *********' poor and deceptive business practices. We will do everything we can to resolve this situation to Ms. *******'s satisfaction.
We agree to Ms. *******’s desired settlement. We will sell her the car at the price we quoted and use her finance company for the purchase.
|12/4/2013||Problems with Product/Service|