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BBB Accredited Business since
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This company offers new car sales & service.
A BBB Accredited Business since
BBB has determined that Jim Crivelli Chevrolet Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jim Crivelli Chevrolet Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
The number is VD004233L.
Business ManagementMr. James Crivelli, Owner Mr. Joseph Horgan, Controller
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
Alternate Business NamesCrivelli, Jim Chevrolet Inc
Industry TipsAuto Repair Auto Service Contracts
108 Mckees Rocks Plz
Mc Kees Rocks, PA 15136 (412) 331-0120 Directions
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Additional Phone Numbers
- (412) 923-4135(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I had a 2005 Chevy Cavalier that had a broken ignition lock and would not turn to start the car. It was taken to Jim Crivilli Chevrolet in Mckees Rocks. The service attendant said the lock cylinder could not be removed and the entire steering column had to be replaced. He recommended that we replace it with a used column to save money. So we did that. I went to pick It up and he informed me that the lock cylinder on the used one was bad and would probably break and should be replaced. After paying $491.41 to have the column with a working ignition switch put in the car I was back to where I started. He said I would have to pay another $300.00 to have the lock cylinder replaced! I informed him that I had paid for a used column that was to be in complete working order that included a working ignition switch. I told him Even salvage yard parts are supposed to in full working order! He could have cared less That was his advice in the first place. He told me that's the chance you take when putting used parts in. I got in the car and began driving home and tried the turn signals and horn neither one worked! I took it back and told him about it. He told me to bring it back Monday. I took the car home and parked it. His attitude about charging me for a switch that should have worked on the replacement was its a chance you take. Even used parts are supposed to be in working order, that is what I expexted. The work done on this car was unprofessional and sloppy! I asked him when you put something in don't you check to make sure everything is working like the horn and turn signals? He said NO! This is nothing but a ripoff. I should not have to pay anything additional for the switch that should have been in working order with the new column. Why would a reputable dealers shop install a part they knew was defective and expect me to pay even more! . Required Field
Desired Settlement: I want the vehicle repaired to operating conditions without any addition cost to me! The car has more problems now then when it was taken in. The work done on the car was not correct and done sloppy The part I paid for was not in proper working condition as I expected!.
October 22, 2015
Better Business Bureau 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220
RE: Consumer Complaint # ******** ******* ********* **
Dear Ms. *****
I am pleased to report that since the time of your report, we have met with Ms. ****** and successfully resolved the problems surrounding her lock cylinder. When she took delivery of her vehicle on Tuesday, October 20, she indicated she was satisfied with the outcome of the repairs.
Should there be a need for additional information or clarification, please don’t hesitate to contact me.
Jim Crivelli Chevrolet, Inc.