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BBB Accredited Business sinceAdditional Locations
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This company offers sales & service of new Hondas & Mazdas.
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A BBB Accredited Business since
BBB has determined that I-79 Honda Mazda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for I-79 Honda Mazda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
The number is VD022842L.
Business ManagementMr. Joe Romeo, Secretary Treasurer Ms. Donna Gamble, Office Manager Mr. Garry McKinney, President Mr. John Walker, Operations Manager
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
Interstate 79 Exit 1
Mount Morris, PA 15349 (800) 633-2556 (724) 324-5631 (724) 324-5631 Directions
PO Box 37
Mount Morris, PA 15349
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BBB Complaint Process
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Additional Phone Numbers
- (724) 324-5631(Phone)
- (800) 633-2556(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I purchased a used 2014 Dodge Durango R/T from the dealership on 4-15-2014. Their salesperson told me that the vehicle was all-wheel drive when it was, in fact, rear-wheel drive. I told them that I only wanted an AWD vehicle and relied upon their representations in purchasing the vehicle. The price I paid was for an AWD vehicle. I overpaid for the vehicle and did not receive what I thought I was purchasing. The dealership violated the Automotive Industry Trade Practices regulations of the Unfair Trade Practices and Consumer Protection Law, 73 P.S. 301-1, etc. (UTPCPL). The deal for the vehicle was made over the phone from my residence and falls under the provisions of the Door-to-Door Sales provisions of the UTPCPL. I did not receive a 3-day notice of my right to rescind the deal. On 12/9/2014 I notified the dealership that I was cancelling the contract and demanded a full refund. The dealership has refused to refund any portion of my money and said that I should have checked out the VIN number to verify for myself that the vehicle was AWD. I have calculated my actual damages as a result of the dealerships misrepresentations at $21,022.53.
Desired Settlement: I would like to receive the actual damages as a result of the dealership's misrepresentations at $21,022.53
On behalf of I-79 Honda Mazda this office has been asked to respond to the BBB complaint of ***** *****. It should be noted that these responses were also provided to Ms. *****’s personal attorney who investigated this matter on her behalf.
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
|7/10/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I took my Mazda5 2006 model to i79 Mazda this Monday for a leaky shock replacement. Since the part needs to be ordered, I was asked to come back today (Friday) and finish the replacement. The car was in the garage for no more than 30 min. but I understand I will be charged on their hourly rate ($76 per hour). What I don't understand is that I got charged TWICE for this replacement job - according to their manager, the Monday appointment was diagnosis only ($76 labor) and the Friday one another $76 labor. This is not acceptable because they simply could not do the job on Monday (without the needed part).
Desired Settlement: Give me back the $76 labor fee for the Monday appointment (they did nothing).
To whom it may concern:
We charge a diagnostic fee to determine the cause of the customers concern. The fee was authorized by the customer or we would not have performed the diagnosis. We did have to order a part and charged to install the part. All the repairs were authorized by the customer or we would not have done the work. We do not perform diagnosis or repairs for free. We have to pay to have expert employees to diagnosis and repair vehicles. If the customer did not want to pay for our expertise they should have fixed it themselves.
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When the manager gave me the cost estimate, it was around $200 (part+labor) - he wrote down the number on a piece of paper and that is why I authorized the go-ahead. I could not recall his exact words; but my understanding is that extra charge will occur if the actual repair last over 1 hour (but in fact the total time for diagnosis and repair is around 30 min). I did not know that they would charge a separated diagnosis fee (the point of misunderstanding).
Just for the reason of fairness, I would like to point out similar experience I had in other local repair shops. If diagnosis and repair are done at the SAME place, the labor cost for these two steps is always calculated together. This is the first time I ran into the situation where a 10-min diagnosis and a 20-min repair were charged twice at the hourly rate. The manager even said he could have asked his repair person to idle for 40-50 min. in order to charge me the full hourly rate, which sounds absurd to me (do they really do that to their customers?).
Anyway, it is my personal and biased opinion that the diagnosis/repair fee policy of this shop is unfair to customers.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a vehicle from I-79 on May 3, 2013. Fifty five days later I still do not have a title. I have called the dealership several times and am always avoided and told they are working on it. The temporary tag is expired and the vehicle is not legally drivable. I returned the vehicle to the dealership and was told this was not their problem that they could not produce a title and not their problem that the tag was expired. I was refused any compensation and was told to leave. I left a letter with them stating I was leaving the vehicle and no longer wanted it since it did not have a title in a timely manner. I left all of the keys with the dealership. I was called and told the vehicle would be towed and put in storage at my expense. This dealership needs to be out of business. Worst customer service ever. Refused any compensation or help and was told it was my problem that they couldn't give me a title and wasn't their problem that the tag was expired.
Desired Settlement: Vehicle has been returned since the title was not produced in a timely manner. I was treated so badly I have no desire to have any dealings with them.
To whom it may concern:
The title for Mr. and Mrs. **********'s ******** ******** had an clerical error on the mileage. We sent back to the original dealer and had it corrected as fast as possible. A corrected Pennsylvania title was overnighted to Mr ********** on 7/2/13. He was advised of the situation and would not accept the answer he was given. Please call or email me if you have any questions.
|3/15/2013||Problems with Product/Service|