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BBB Accredited Business sinceAdditional Locations
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This corporation offers new & used cars sales, service & parts, lube & tire.
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A BBB Accredited Business since
BBB has determined that Ed Shults of Warren Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ed Shults of Warren Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
The number is VD011256A.
Type of Entity
Business ManagementMr. Sean Ellsworth, General Manager Mr. Scott Ellsworth, Sales Mike Walrod, Service Manager
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS AUTO SERVICE - MAINTENANCE/OTHER
Products & Services
Ed Shults of Warren Inc sells the following brand(s): chrysler, dodge, jeep, ram, subaru
Alternate Business NamesEd Shults Chrysler Dodge Jeep Ed Shults Subaru of Warren Shults, Ed of Warren Inc
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
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Additional Phone Numbers
- (866) 497-4336(Phone)
- (877) 726-3150(Phone)
- (888) 745-8369(Phone)
Additional Email Addresses
- - Customer Service
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|5/18/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: on 02-03-2015 I had my jeep in for recalls I asked service about my heater only working ( blowing heat ) when vehicle idles and driving down the road it blows cold , I was told by service it needed to have a complete flush , he said it was a common problem with jeep liberty , so I let them have it for the whole day and when I picked it up $158.95 it was the same !! no heat going down the road ? I talked to service and he said I just asked for a coolant flush ? we had a argument and I spoke to the owner , he promised to loo into things since they didn't fix it and were saying I just asked for a coolant flush and said nothing about heat ?anyways I couldn't get vehicle back till 02-26-2015 less than 200 miles later and was told I need a new heater core ? $1267.78 !! if my heater core was plugged how did they do a system flush ??eater cores don't plug in less than 200 miles ( and I never leaked )I took it to another shop a few miles away and they were able to do a proper system flush !! for $75 and now my heat works all the time !! ps the only reason I had shults do the coolant flush is because the advisor I talked to assured me it would fix my problem and them being a jeep dealer they should know how to fix jeep problems ?
Desired Settlement: I should be refunded my money for a incomplete coolant flush
Mr ******** asked for a cooling system back flush we suggested a complete
In the interest of goodwill I would be willing to reimburse Mr ******** for the $75
If i can be of further assistance please feel free to contact me.
as stated I was told a complete flush would fix my problem ( service mang ) and after paying $150 and driving it 5 miles it was obvious it was not fixed that is when I called service and was not treated very nice , so I called the owner and as stated it was not fixed again ( 25 mile drive each way ! now over 100 miles ) after 2nd visit was told I needed to spend $1400 that is why I took kit to a second garage , who had nothing good to say about ed shults jeep , anyways I did a PROPER flush ( less than 10 miles from jeep garage ) I paid him and I think I should get a full refund as I had my jeep to them twice , leaving it all day each time and not having the problem fixed either time ? thank god I didn't spend the $1400 for a heater core that I didn't need
ps to this day the jeep is STILL blowing heat
If Mr ******** sends me a complete copy of the receipt for the repair
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
|1/6/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I traded the vehicle in May of 2014 that I had purchased from Ed Shults of Warren in July 2011. I had purchased an extended warranty from the dealer through the ********* Re-Insurance. I have contacted the dealership 4 times in the past six months (it is now November 2014) in regards to them contacting ********* and canceling this policy (which is still in effect.) Each time I call they state that they will call ********* and cancel this policy, but they have not. I have contacted ********* myself, and confirmed that the policy is still in effect, but they are unable to cancel as this is a contract through the dealership.
Desired Settlement: I would like a refund of my extended warranty cost, $1995. When the vehicle was owned we did not have any claims, and since the dealer is refusing to contact *********, I would like a full refund.
I spoke with Mr. ****** the same day he made this complaint and had his refund issued immediately. The check was mailed the same day. I apologized for our staff somehow letting this full through the cracks. We generally have refunds issued within a month. Both my Assistant Office Manager and one of my Business Managers somehow overlooked this paperwork. I am in the process of reviewing our refund request process, specifically when a customer calls in rather than notifying us by mail.
Mr. ****** received a full refund from the date of cancellation and I assured him if he has any concerns in the future he can contact me directly.
If I can be of further assistance please feel free to contact me.
Ed Shults of Warren, Inc
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
|9/5/2012||Problems with Product/Service|