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BBB Accredited Business since

Ed Shults of Warren Inc

Additional Locations

Phone: (814) 726-3150 Fax: (814) 726-9238 View Additional Phone Numbers 4060 Market St, Warren, PA 16365 View Additional Email Addresses http://www.edshultsofwarren.com View Additional Web Addresses

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Description

This corporation offers new & used cars sales, service & parts, lube & tire.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ed Shults of Warren Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ed Shults of Warren Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

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BBB file opened: July 28, 1998 Business started: 10/01/1984
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov
The number is VD011256A.

Type of Entity

Corporation

Business Management
Mr. Sean Ellsworth, General Manager Mr. Scott Ellsworth, Sales Mike Walrod, Service Manager
Contact Information
Customer Contact: Mr. Scott Ellsworth, Sales
Principal: Mr. Sean Ellsworth, General Manager
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS AUTO SERVICE - MAINTENANCE/OTHER

Products & Services

Ed Shults of Warren Inc sells the following brand(s): chrysler, dodge, jeep, ram, subaru

Alternate Business Names
Ed Shults Chrysler Dodge Jeep Ed Shults Subaru of Warren Shults, Ed of Warren Inc

Additional Locations

  • 4060 Market St

    Warren, PA 16365 (814) 726-3150

  • 4060 Market St

    Warren, PA 16365

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (866) 497-4336(Phone)
  • (877) 726-3150(Phone)
  • (888) 745-8369(Phone)
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Additional Email Addresses

  • - Customer Service
  • - eQuote
  • - Sales
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Complaint Detail(s)

11/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I traded the vehicle in May of 2014 that I had purchased from Ed Shults of Warren in July 2011. I had purchased an extended warranty from the dealer through the ********* Re-Insurance. I have contacted the dealership 4 times in the past six months (it is now November 2014) in regards to them contacting ********* and canceling this policy (which is still in effect.) Each time I call they state that they will call ********* and cancel this policy, but they have not. I have contacted ********* myself, and confirmed that the policy is still in effect, but they are unable to cancel as this is a contract through the dealership.

Desired Settlement: I would like a refund of my extended warranty cost, $1995. When the vehicle was owned we did not have any claims, and since the dealer is refusing to contact *********, I would like a full refund.

Business Response:

I spoke with Mr. ****** the same day he made this complaint and had his refund issued immediately. The check was mailed the same day. I apologized for our staff somehow letting this full through the cracks. We generally have refunds issued within a month. Both my Assistant Office Manager and one of my Business Managers somehow overlooked this paperwork. I am in the process of reviewing our refund request process, specifically when a customer calls in rather than notifying us by mail.

Mr. ****** received a full refund from the date of cancellation and I assured him if he has any concerns in the future he can contact me directly.



If I can be of further assistance please feel free to contact me.

Gen Mgr

Ed Shults of Warren, Inc

 


 

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******* ******

9/5/2012 Problems with Product/Service