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BBB Accredited Business since

Day West Liberty Subaru

Phone: (412) 343-1600 View Additional Phone Numbers 2310 W Liberty Ave, Pittsburgh, PA 15226 http://www.daysubaru.com

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Description

This company offers sales and repair of new and used cars.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Day West Liberty Subaru meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Day West Liberty Subaru include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Day West Liberty Subaru
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 15, 2005 Business started: 08/15/2005 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov
The number is VD02857.

Type of Entity

Corporation

Business Management
Mr. Ron Shiwarsky, GM Mr. Steve Lelich, C.O.O.
Contact Information
Customer Contact: Mr. Steve Lelich, C.O.O.
Principal: Mr. Ron Shiwarsky, GM
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS


Additional Locations

  • 2310 W Liberty Ave

    Pittsburgh, PA 15226 (724) 327-0765 (412) 343-1600

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (412) 343-1600(Phone)
  • (724) 327-0765(Phone)
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Complaint Detail(s)

1/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 1) promised 100% refund on after market plans that were not as promised. Only received partial payment (have all emails with correspondence) 2) on same used vehicle as above, claimed to pass the Subaru preown assessment, found to need both new brake & rotors (detailed description from service shop that made repairs as to what they saw) after only 8000 miles. Many emails back/forth to day west liberty with promises to look into payment for my brake repairs since the car clearly did not meet the subaru requirements for prreown. Not answering email correspondence over the last several weeks nor did they call me back when promised. Receipts were sent as requested by them- no follow up. Received a call to ask more info- no follow up. Many emails sent- no follow up. From the very first service appointment - they failed to perform requested services.

Desired Settlement: Full refund of after market purchase as requested since it did not meet promised expectations ( only partial refund given, full refund promised) Full refund of brake/rotor purchase since they sold me a vehicle that clearly had bad brakes/rotors since had to replace both after only 8k miles. Even their service manager could not believe that brake pads/rotors bad after such short period of time.

Business Response:

This reply is in response to the complaint filed with your office by ***** *********** against Day Subaru in ******** **.

 

I have read the complaint filed by Ms. *********** and I sincerely apologize to Ms. *********** for our failure to process her refund cancellations in a timely fashion.  The Finance Manager who most recently occupied that office (and who was singularly responsible for processing such refunds) was negligent in that capacity and has since been replaced.

 

I do apologize for the delay in responding, however, as it has taken me some extra time to track down Laura to discuss her noted concerns.  I was finally able to reach her earlier today and this is what we mutually agreed to do……she is OK with receiving the amounts that were originally forwarded to her from the products that she cancelled.  After discussing the repairs that were made to her vehicle by ***** Tire, I have also agreed to reimburse her $620.54 for the repairs that she experienced after the purchase.  That check will be issued to her later today and it will be mailed to her ASAP.

 

I would hope that this explanation is suitable for your records.  Should you need any further information or clarification, however, I can be reached throughout the day at ###-###-####.

 

Respectfully,

**** *********

General Manager

Day Subaru

**** **** ******* ******

*********** **  *****

 

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 I reject the following info as it is misrepresented in mr *********'s note. 

1) he was included on initial correspondence to day subaru 10/17... Never responded. 
2) after many many unanswered emails to his staff, I filed this complaint
3) I received an email from mr ********* 12/23 promising refund (not received) and claiming he "had just heard" about this situation
4) I received a voicemail from him 1/5. 
5) I replied to his email 1/5 (had been away prior) refuting some of his information, explaining again all of the unanswered emails and promises & requesting the promised refund.
6) he responded via email that check would be sent. 

I was NEVER unreachable. He & his team failed to address issues since October & only when I filed this BBB complaint did he reach out to me. 





Regards,

***** ***********

1/7/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I have not received a rebate from an unused balance of a warranty from a 2010 Forester. I call the finance dept. always get the answering machine. I leave messages to call me back. I never get a call back.

Desired Settlement: I just want the remaining balance of the warranty, which was discontinued on 12/31/13.

Business Response:

This reply is in response to the complaint filed with your office by **** ** ****** against Day Subaru in ******** ***

I have read the complaint filed by Mr. ****** and I sincerely apologize to Mr. ****** for our failure to process his refund cancellation in a timely fashion.  The Finance Manager who most recently occupied that office (and who was singularly responsible for processing such refunds) was negligent in that capacity and has since been replaced.

It is my understanding that our Office Manager, ****** ********* reached out to Mr. ****** upon receiving this complaint and initialized the proper refund, just as he had requested.  It is also my understanding that the refund check was given to Mr. ****** and he was satisfied with the final result.

I would hope that this explanation is suitable for your records.  Should you need any further information or clarification, however, I can be reached throughout the day at ###-###-####.

Respectfully,

**** *********

General Manager

Day Subaru

**** **** ******* ****** *********** **  *****

 

 

6/5/2012 Advertising/Sales Issues